Experiencing packet loss and gaming disconnects

Contributor

Experiencing packet loss and gaming disconnects

Hey there. I've followed several similar forum posts on here and can't seem to find my own solution. Starting 4/30 I began experiencing choppy gameplay and disconnects while playing "League of Legends". My internet works fine in every other capacity. After troubleshooting with their game technicians and submitting several tracer route tests I was advised that I likely have an issue with my ISP.  

 

I noticed people submitting their results on here and was hoping to get some opinions from those much wiser than myself! The IP listed at the top of this ping plotter is the address I'm attempting to connect to. In game I get around 114-120ms and that displays constantly even as I'm experiencing my lag and disconnects.

 

Thanks in advance for any assistance!

 

-Andy

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Community Support

Re: Experiencing packet loss and gaming disconnects

Hi Andy,

 

I apologize about the inconveniences, but I will be glad to help. It looks like there does not appear to be any major issues, but it could be an intermittent problem. I will be happy to investigate this further for you, and we will send you a private message to gather more information.

 

-David T


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.

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