09-05-2013 7:50 AM
While it could be a hardware problem with your Residential Gateway, often having a seemingly insignificant error in the security settings for your wireless client can cause this.
Review this document for some helpful information: Verifying My Wireless Security Settings
If that doesn't help, please review your symptoms for us.
09-05-2013 8:35 AM
What AT&T router do you have?
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09-06-2013 3:59 PM
We just wanted to check in on you to see if you were able to get your wireless working. For the most part, you do not have to turn it on. By just going through the wireless settings on your device and using the information on the side of your modem, it will connect right up. But if you do not see your wireless connection, the information jeffermc should help. Let us know how it is going and if you still have further problems, let us know what is exactly happening and we would be glad to help.
09-06-2013 4:04 PM
We did get it. Thank you. Turns out the people who set it up for us were very available and able to help. It was user error. Go figure.
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09-06-2013 4:09 PM
That is great to hear! I am glad everything is up and running!