Error :PM01475

Contributor

Error :PM01475

I try to pay my bill by the AT&T mobile app. Than it said "were unable to process your transaction at the time " my concern is that I need to pay it by tomorrow and today is the last day , so is my payment going to go through
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ACE - Master

Re: Error :PM01475

Call 800-288-2020 and pay over the phone if you can't get thru using the website?

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Contributor

Re: Error :PM01475

Does that mean that my payment didn't go through and the money has not been taken out of my bank account
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Employee

Re: Error :PM01475


Legacy17999 wrote:
Does that mean that my payment didn't go through and the money has not been taken out of my bank account

Most likely. If you don't see the money removed from your bank account, it didn't go through. If the app isn't working for you, I would suggest try logging into att.com with the same user id and pw that you're logging into the app with. There will be an option to make a payment. If that doesn't work, you can call the customer care number that BeeBee provided and there should be an option to make an automated payment over the phone line. If that option doesn't come up, you can process a payment with an agent but there is normally a $5 fee for doing so (this fee would appear on your next bill).

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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