Email, can't send or receive.

Email, can't send or receive.

Switched from DSL to Uverse (9-23-13) and have not been able to send or receive email. When I bring windows mail up, I get a small "windows security" window asking me to log on. When I do, the same log on window reappears. I've tried changing passwords, but that hasn't helped. I thought I could to my email through att.yahoo, but when I log into that site, a window appears saying login invalid. I'm at wits end. Tried calling ATT and got a voice machine who changed my password and that didn't work. Kept getting invaid messages.

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Message 1 of 13
Contributor

Re: Email, can't send or receive.

I had the same problem today! Call ATT and they couldn't get it to work either.  But now I tried loging in and it work.  I think email was experiecing and outage today

Message 2 of 13
Employee

Re: Email, can't send or receive.

Hello, hightide10

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm sorry to hear that your email is giving you some issues logging in but, I'll be glad to help you get this resolved. I'm going to send you a private message that will land in your inbox and we will move foward from there. Thank you! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 13
Tutor

Re: Email, can't send or receive.

I get a 0x80040102 error (The requested operation cannot be performed on this account) when receiving att.net e-mail using Outlook 2013.  I followed the instructions on the earlier post.  How can I eliminate such error?

Message 4 of 13

Re: Email, can't send or receive.

If you are using MS Outlook, 2003, 2007, 2010 or 2013 follow the steps in this article.  Step 16 is an important one to check

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 5 of 13

Re: Email, can't send or receive.

Again I thank you Morgan for a great job...My windows mail is working fine now.

Take care and stay safe,

Michael

Message 6 of 13
Contributor

Re: Email, can't send or receive.

Morgan,

 

I am new to the community, but I am also having problems with my email.  I can access my account and email via the web, but all of a sudden, my Thunderbird account is rejecting the password.  That is the exact same one that I use to access it on the web.  I have not changed any settings.  This is frustrating.  Is there a solution?  Please advise.

 

Alvin

Message 7 of 13
Employee

Re: Email, can't send or receive.

Hello Alvinlamarre,

 

I'm sorry you're experiencing this issue. I'm not too familiar with the Thunderbird email client but, I'll be glad to research why this is happening.

What version of Thunderbird are you using? Is it Thunderbird 5, 13, 17? Have you changed the email password recently? Also, do any other email clients give out the same error message (Ex: iPhone/Android Mail app, Outlook, Mac Mail, etc.)?

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 13
Contributor

: Email, can't send or receive.

I am also getting the same error message on one of my Att.prodigy accounts. I cannot send but i can receive messages.  Account is set up like  The other that is working fine. Accounts are set up the same.  Please suggest solution.

Message 9 of 13
Contributor

Re: : Email, can't send or receive.

I forgot to mention it in using windows live with Windwos 7.
Message 10 of 13
ACE - Master

Re: : Email, can't send or receive.

Hopefully this will help:

Windows Live Mail Setup For U-verse

 

You can open Windows Live Mail by typing it in the Start menu or from All Programs > Windows Live > Windows Live Mail.

  1. After you have opened Windows Live Mail, select Add e-mail account. Note: If you are using Windows Live Mail for the first time, it will automatically pop open the Add e-mail account window.
  2. In the email address field, type your full AT&T email address.
  3. In the password field, type the password associated with your AT&T email address.
  4. Place a checkmark next to Remember password.
  5. In the Display name field, type your name the way that you want it to appear to other people when you send an email.
  6. Place a checkmark next to Manually configure server settings for this e-mail account.
  7. Select Next.
  8. Next to My incoming mail server is a___, select POP3.
  9. In the Incoming server field, type pop.att.yahoo.com.
  10. Under the Incoming server field, place a checkmark next to This server requires a secure connection (SSL).
  11. In the Port field to the right of Incoming server, type 995.
  12. Next to Log on using, select Clear text authentication.
  13. In the Login ID field, type your full AT&T email address. Note: This field will default to only the first part of your email address. You must type in the full address, including the domain (e.g., test@att.net).
  14. In the Outgoing server field, type smtp.att.yahoo.com.
  15. Under the Outgoing server field, place a checkmark next to This server requires a secure connection (SSL).
  16. In the Port field to the right of Outgoing server, type 465.
  17. Place a checkmark next to My outgoing server requires authentication.
  18. Select Next.
  19. If this will be the account you send mail from the most, place a checkmark next to Set this account as the default mail account.
  20. Select Finish.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 13
Community Support

Re: : Email, can't send or receive.

Also, if the setting that BeeBeeSA provided do not work, you can use

inbound.att.net instead of pop.att.yahoo.com

outbound.att.net instead of smtp.att.yahoo.com

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 13
Highlighted
Contributor

Re: Email, can't send or receive.

Setting up ATT email on Outlook and other email clients can be painful. They seem to change settings on the back end and w/out notice and what works on one PC or email client won't work on another.

 

Here is what works for one of my clients running Windows & with MS Office versikons 2013 and 2007 running Uverse and ATT's business class email:

 

Incoming mail server: webmail2.attbizclassemail.com

Outgoing mail server: 198.171.239.252

 

POP SSL Port: 993

 

SMTP SSL Port 465

 

 

The POP (incoming mail) setting used to be webmail.attbizclassemail.com

SMTP (outgoing) used to be smtp.bizclassemail.com

 

It took at least an hour or two on the phone and no small amount of frustration to find the right person at ATT support to pass that along to me.  Good luck!

 

Charlie

 

[edited for privacy – please do not post personal information]

 

 

Message 13 of 13
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