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Posted Nov 30, 2013
6:12:46 PM
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Email address for office of CEO?
Does anyone here have it? I'm tired of being ignored and experiencing poor support when asking a question.
Does anyone here have it? I'm tired of being ignored and experiencing poor support when asking a question.

Email address for office of CEO?

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Nov 30, 2013 9:33:26 PM
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If you would like to contact the AT&T CEO or other members of the Board of Directors, click the "AT&T Links" tab in my signature below, then click on the "AT&T Corporate Governance" link.

On that page is a "Contact Us" section, and there is a link that says "How to Contact AT&T's Board of Directors". It contains a mailing address.

While some people have gotten good results using this method, there is no guarantee that your mail will be acted upon.

 

 

If you would like to contact the AT&T CEO or other members of the Board of Directors, click the "AT&T Links" tab in my signature below, then click on the "AT&T Corporate Governance" link.

On that page is a "Contact Us" section, and there is a link that says "How to Contact AT&T's Board of Directors". It contains a mailing address.

While some people have gotten good results using this method, there is no guarantee that your mail will be acted upon.

 

 

Re: Email address for office of CEO?

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Dec 2, 2013 10:19:14 AM
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Hello slowaccess,

 

I see in another thread that our U-Verse specialists are already working on your issues, I recommend giving them some time to do their research. If you have any questions in the meantime, please feel free to reach out to us.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello slowaccess,

 

I see in another thread that our U-Verse specialists are already working on your issues, I recommend giving them some time to do their research. If you have any questions in the meantime, please feel free to reach out to us.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Email address for office of CEO?

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Apr 22, 2014 7:12:05 PM
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Edited by Phil-101 on Apr 22, 2014 at 8:14:58 PM

I tried him at this address. 

 

[Edited to comply with Guidelines]

 

Here is what I said.  Will let you know if I get a response.

 

Dear Mr Stephenson,

I have been a customer of your company since cell phones came out. I believe for over 20 years.  I wanted to make you aware of what a frustration to me your Tech support has been trying to solve a simple problem.

In October of 2013 I purchased a cabin in North Carolina. I get a signal about 5 minutes our of every hour. Since I had used your Micro Cell in my Houston home I knew it would solve my signal problem.

To make a long story short I have spent 7 months and 25 or more hours on the phone and chat trying to solve the problem. Your people read from the same script ( i have the questions memorized) and last night is a good example. After over an our on your chat line (since I have no phone service) I thought I may be getting somewhere. Then I got a message that I had been disconnected and a new Tech came on asking how my day was and how they could help.  You can imagine my frustration after an hour explaining for the 20th time in 7 months what my problem was and thinking I was getting somewhere only to have to start over AGAIN.  Each person blames a different issue causing my problem and there is never any followup in a way I can talk with the same Tech that has my history.  They have left voice mail messages to call them back but you can't get to the person who made the call and since I have no service (that is why I need my Micro Cell to work) I do not get the call in the 1st place.


If you want to really solve Technical issues you need a method of talking to the same person more than one time. Everyone promises to help me but nobody has. I did get a supervisor named Diana Roberts who seemed to want to help and gave me her email address. But I have emailed her 6 times now with no response.

I have had so many case numbers I can't count them

Would you please forward this case to someone who will contact me and get this solved. I bought this cabin for family but my Son In Law will NOT bring my Grand Kids up here to visit until I get cell service. He needs it for his work.

Respectfully

I tried him at this address. 

 

[Edited to comply with Guidelines]

 

Here is what I said.  Will let you know if I get a response.

 

Dear Mr Stephenson,

I have been a customer of your company since cell phones came out. I believe for over 20 years.  I wanted to make you aware of what a frustration to me your Tech support has been trying to solve a simple problem.

In October of 2013 I purchased a cabin in North Carolina. I get a signal about 5 minutes our of every hour. Since I had used your Micro Cell in my Houston home I knew it would solve my signal problem.

To make a long story short I have spent 7 months and 25 or more hours on the phone and chat trying to solve the problem. Your people read from the same script ( i have the questions memorized) and last night is a good example. After over an our on your chat line (since I have no phone service) I thought I may be getting somewhere. Then I got a message that I had been disconnected and a new Tech came on asking how my day was and how they could help.  You can imagine my frustration after an hour explaining for the 20th time in 7 months what my problem was and thinking I was getting somewhere only to have to start over AGAIN.  Each person blames a different issue causing my problem and there is never any followup in a way I can talk with the same Tech that has my history.  They have left voice mail messages to call them back but you can't get to the person who made the call and since I have no service (that is why I need my Micro Cell to work) I do not get the call in the 1st place.


If you want to really solve Technical issues you need a method of talking to the same person more than one time. Everyone promises to help me but nobody has. I did get a supervisor named Diana Roberts who seemed to want to help and gave me her email address. But I have emailed her 6 times now with no response.

I have had so many case numbers I can't count them

Would you please forward this case to someone who will contact me and get this solved. I bought this cabin for family but my Son In Law will NOT bring my Grand Kids up here to visit until I get cell service. He needs it for his work.

Respectfully

Re: Email address for office of CEO?

[ Edited ]
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Apr 23, 2014 4:46:44 AM
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@drj737 there are people on these forums who have helped quite a few people get Microcells working in all sorts of situations.  In fact, one of them has published a troubleshooting guide you may find useful.

 

Yes, it is sad that this is necessary, but since it is, I offer you this link to the guide written by forum member Otto Pylot:

 

3G MicroCell Technical Guide by Otto Pylot

 

 

Here is a guide from AT&T as well, for what it's worth:

 

AT&T's 3G MicroCell Guide

 

 

@drj737 there are people on these forums who have helped quite a few people get Microcells working in all sorts of situations.  In fact, one of them has published a troubleshooting guide you may find useful.

 

Yes, it is sad that this is necessary, but since it is, I offer you this link to the guide written by forum member Otto Pylot:

 

3G MicroCell Technical Guide by Otto Pylot

 

 

Here is a guide from AT&T as well, for what it's worth:

 

AT&T's 3G MicroCell Guide

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Email address for office of CEO?

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