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Posted Dec 23, 2013
3:56:45 PM
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Early Termination Fee for Breech of contract under no fault conditions
Recently I moved to a new town and found out that we got absolutly no service with att where we live now. Dropped calls, failure to make calls, couldnt send texts or recieve them, unless we found just the right spot on our lawn to stand. We kept getting messages and emails from att that we were going over our alloted "out of carrier" voice minutes. Meaning that we were making most of our calls using other carriers networks. We were told several times by our local store that we were costing att money by keeping them as a carrier and it was doing us no good, so we decided it was time to switch. We were told to call the customer service number to cancel our account and that because att could no longer provide us adequate service, they werent supposed to charge us a termination fee, yet they charged us 420 dollars on top of a 300 dollar bill that weve already paid which covered the prorated amount of the partial month we used and the months we owed past due.

The way i see it, if att cant give us service and the only thing our phones were good for was taking up space in our pockets then they shouldnt bw charging us upwards of 400 bucks to cancel our contract early. They cant force us to deal with horri le service, or punish us for moving to a new home. Its immoral. Especially when we were told directly by them that we were costing them money by remaining under contract as a customer with them, because they have to pay for our usage under other companies' towers and networks.

Is there anything that can be done about this? I dont see how its right for them to do that, when i clearly didnt just up and decide to cancel it for no good reason, and is the very thing that would stop me from going back to them in the future. I loved the service with them before i moved. The people were great and they were wonderful to work with and the serbice itself was good.
Recently I moved to a new town and found out that we got absolutly no service with att where we live now. Dropped calls, failure to make calls, couldnt send texts or recieve them, unless we found just the right spot on our lawn to stand. We kept getting messages and emails from att that we were going over our alloted "out of carrier" voice minutes. Meaning that we were making most of our calls using other carriers networks. We were told several times by our local store that we were costing att money by keeping them as a carrier and it was doing us no good, so we decided it was time to switch. We were told to call the customer service number to cancel our account and that because att could no longer provide us adequate service, they werent supposed to charge us a termination fee, yet they charged us 420 dollars on top of a 300 dollar bill that weve already paid which covered the prorated amount of the partial month we used and the months we owed past due.

The way i see it, if att cant give us service and the only thing our phones were good for was taking up space in our pockets then they shouldnt bw charging us upwards of 400 bucks to cancel our contract early. They cant force us to deal with horri le service, or punish us for moving to a new home. Its immoral. Especially when we were told directly by them that we were costing them money by remaining under contract as a customer with them, because they have to pay for our usage under other companies' towers and networks.

Is there anything that can be done about this? I dont see how its right for them to do that, when i clearly didnt just up and decide to cancel it for no good reason, and is the very thing that would stop me from going back to them in the future. I loved the service with them before i moved. The people were great and they were wonderful to work with and the serbice itself was good.

Early Termination Fee for Breech of contract under no fault conditions

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Dec 23, 2013 5:15:59 PM
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elincoln84 wrote:
Recently I moved to a new town and found out that we got absolutly no service with att where we live now. Dropped calls, failure to make calls, couldnt send texts or recieve them, unless we found just the right spot on our lawn to stand. We kept getting messages and emails from att that we were going over our alloted "out of carrier" voice minutes. Meaning that we were making most of our calls using other carriers networks. We were told several times by our local store that we were costing att money by keeping them as a carrier and it was doing us no good, so we decided it was time to switch. We were told to call the customer service number to cancel our account and that because att could no longer provide us adequate service, they werent supposed to charge us a termination fee, yet they charged us 420 dollars on top of a 300 dollar bill that weve already paid which covered the prorated amount of the partial month we used and the months we owed past due.

The way i see it, if att cant give us service and the only thing our phones were good for was taking up space in our pockets then they shouldnt bw charging us upwards of 400 bucks to cancel our contract early. They cant force us to deal with horri le service, or punish us for moving to a new home. Its immoral. Especially when we were told directly by them that we were costing them money by remaining under contract as a customer with them, because they have to pay for our usage under other companies' towers and networks.

Is there anything that can be done about this? I dont see how its right for them to do that, when i clearly didnt just up and decide to cancel it for no good reason, and is the very thing that would stop me from going back to them in the future. I loved the service with them before i moved. The people were great and they were wonderful to work with and the serbice itself was good.

actually no carrier in existance will make a 100 percent promise of full service no matter where you are in their coverage zone.

 

I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.

 


elincoln84 wrote:
Recently I moved to a new town and found out that we got absolutly no service with att where we live now. Dropped calls, failure to make calls, couldnt send texts or recieve them, unless we found just the right spot on our lawn to stand. We kept getting messages and emails from att that we were going over our alloted "out of carrier" voice minutes. Meaning that we were making most of our calls using other carriers networks. We were told several times by our local store that we were costing att money by keeping them as a carrier and it was doing us no good, so we decided it was time to switch. We were told to call the customer service number to cancel our account and that because att could no longer provide us adequate service, they werent supposed to charge us a termination fee, yet they charged us 420 dollars on top of a 300 dollar bill that weve already paid which covered the prorated amount of the partial month we used and the months we owed past due.

The way i see it, if att cant give us service and the only thing our phones were good for was taking up space in our pockets then they shouldnt bw charging us upwards of 400 bucks to cancel our contract early. They cant force us to deal with horri le service, or punish us for moving to a new home. Its immoral. Especially when we were told directly by them that we were costing them money by remaining under contract as a customer with them, because they have to pay for our usage under other companies' towers and networks.

Is there anything that can be done about this? I dont see how its right for them to do that, when i clearly didnt just up and decide to cancel it for no good reason, and is the very thing that would stop me from going back to them in the future. I loved the service with them before i moved. The people were great and they were wonderful to work with and the serbice itself was good.

actually no carrier in existance will make a 100 percent promise of full service no matter where you are in their coverage zone.

 

I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.

 

Re: Early Termination Fee for Breech of contract under no fault conditions

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Dec 24, 2013 10:35:15 AM
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Edited by loganic on Dec 24, 2013 at 10:36:28 AM
Hey elincoln84,

Minor details correction. The situation is unfortuante, but it's not officially a breech.
You're right, it's not your fault. I'm sure you had little choice with moving, and cell phone coverage was not high on the list.
It's not AT&T fault either. I'm sure there are reasons why that area doesn't have adequate coverage yet. We still owe money on what was originally a ~$400 discount we originally got you on the sale of the phone. Hence the cancellation fee.

My best reccomendation would be, sell the phone. I imagine if it's in good condition you'll make back more than the cancellation fee.

It's not a major fault on either side, and something like that should even the scales.
-Alex
Hey elincoln84,

Minor details correction. The situation is unfortuante, but it's not officially a breech.
You're right, it's not your fault. I'm sure you had little choice with moving, and cell phone coverage was not high on the list.
It's not AT&T fault either. I'm sure there are reasons why that area doesn't have adequate coverage yet. We still owe money on what was originally a ~$400 discount we originally got you on the sale of the phone. Hence the cancellation fee.

My best reccomendation would be, sell the phone. I imagine if it's in good condition you'll make back more than the cancellation fee.

It's not a major fault on either side, and something like that should even the scales.
-Alex
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Early Termination Fee for Breech of contract under no fault conditions

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