07-31-2013 6:54 AM
I've noticed that my connection will drop on large downloads or while streaming. It happens at random intervals, but consistently. A tech came out and upgraded my RG, but no change. He also ran all sorts of line tests and said it was fine.
I can make it stop dropping if I switch the device I'm downloading on to DMZ Plus mode. However, I would prefer to not use that mode because I like to connect across computers inside our home and it seems a bit risky from a firewall perspective. Any ideas on what settings to tweak to make it stop dropping?
I thought it might be a setting in the router, so I started using my own router and put the RG in Bridge mode, per reply 2 on this topic http://forums.att.com/t5/Residential-Gateway/U-verse-for-BUSINESS-2Wire-3600HGV-bridge-mode-or-anoth...
Unfortunately it didn't work, I still drop the connection on large downloads (TV Shows from iTunes) periodically. Any ideas?
We currently have the Pace 3801HGV gateway.
07-31-2013 9:40 AM
07-31-2013 11:36 AM
I have AT&T U-verse High Speed Internet Max Turbo plan at 24 Mbps.
When testing on testmy.net, I consistently get 20-23 Mbps of download and 1.5 - 2.5 Upload. It's only when I test larger files that the connection drops. Or when I'm actually trying to download something I need.
When testing, I'm the only person on the internet and all TV's are off.
04-16-2014 9:15 AM
Has anyone found a solution for this problem? I've had this problem ever since I switched to U-Verse . I've scoured the net and couldn't find a proper solution. It really is quite frustrating. Here's my setup and specific observations:
RG = 3800HGV-B
Router = Netgear WNDR3300
Computer = PC (up-to-date) connected to router via cat5e cable.
U-Verse plan = 18 Mbps download
These problems persist whether or not there's additional network traffic in the house. This type of chronic issue is not acceptable from a major carrier. Comcast was expensive, but at least their service was reliable. I've spoken to customer service on several occasions and pretty much never get a satisfactory answer beyond resetting the RG/Router, or making sure others aren't streaming things. Can someone from AT&T please find a solution to this?
04-16-2014 12:30 PM
How is the Netgear router set up behind the RG?
- Do you have the RG configured to place it in DMZplus
- Are you running the stock Netgear firmware on the router?
- Have you (as a diagnostic step—not suggesting you have to leave it this way), ever tried a large download with the PC connected directly to the RG, i.e. not through the Netgear router?
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