Downloads while uploading very slow, Solutions?

Scholar

Downloads while uploading very slow, Solutions?

HI;

 

I'm on the 18/1.5Mbps plan.  My speed tests on the line show very close to 18 and virtually are always at 1.5Mbps.

 

I've been uploading photos and videos in the background.  I limited it to using 1300kbps, which should leave me a solid 200kbps free, not a lot, but should be enough for sending some simple requests.

 

If I try and download a test file from a known fast site (one that normally gets 10+Mbps), My network useage will go up to maybe 5-7Mbps at the most, but will hover much lower for most of the download, more like 3-4Mbps.

 

The test file I am downloading is a single 100MB file, so there should not be a lot of information that needs to be sent, it is mainly a request for the file, then I should be downloading it.

 

So why is it that I can't download more quickly while uploading, even when my upload is not maxing out the connection and there should be plenty of upload bandwidth available to send the requests promptly?

 

When I limited my uploads to about 85% of my up stream connection, I thought that would give me enough room for most of my downloading activties to work properly, but this isn't proving to ne the case.

 

Jamie

Message 1 of 91 (3,778 Views)
Employee

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

 


jamiedolan wrote:

Hello;

 

I've found that I can watch Netflix from my Laptop (with the laptop connected via wireless) even when I am uploading to YouTube from my hard wired computer.

 

However, trying to watch the same Netflix movie on the Wii while I am uploading to YouTube and it is so slow it is basically unwatchable.

 

Netflix works from the Wii:

1. If I am not uploading to YouTube.

2. If I am uploading only with my backup program.

 

Netflix is functional from my Laptop with a wireless connection regardless of what I am uploading.

 

Is this just likely a limitation of the Wii?  Since I am finding that I can stream via wireless to my laptop even when I am uploading.

 

Thanks

 

Jamie


 That appears to be the case, but I have no direct experience with Wii. and no friends (with a Wii) that are using it in a similar manner.

 

Check / try the stuff that David recommends; it all sounds like a reasonable possibility.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 31 of 91 (814 Views)
Expert

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

Thanks for the info.

Message 32 of 91 (814 Views)
Scholar

Re: Something is wrong. Netflix almost unuseable while youtube is uploading


David wrote:

Nintendo wii and netflix.

 

Now something I did when it came to netflix using on the nintendo wii. I have a regular DSL (and not uverse) so this is somewhat relevant.

 

What I did (and since I have a 768kbps upstream) was set the wii's upstream and downstream not to go above 3000/512.

 

When I did this, I can still upload to various sites and even bit torrent. I just have to make sure for my bit-torrent purposes that it is less than 256kbps upstream.

 

Now I did this by putting the nintendo wii (via wireless) to a dd-wrt router (where I can control the upstream and downstream rates) . If you are watching via the nintendo wii, you really shouldn't need much more than say 2mbps downstream and 512kbps upstream.

 

Also, be sure to keep up with the updates for the Wii. If you don't have firmware 4.3u, you might have problems on the Wii and it's buffering. According to various other friends that own wii's supposedly going to 4.3u solved a lot of their buffering problems as well (a few of my friends were homebrewers, which may have given additonal problems.). Some on charter cable, some on AT&T DSL.



Thanks for your response and the suggestions.  As far as I can tell, none of my routers will allow me to limit the speed of a connection.

 

I found a program called Netlimiter that I installed on my desktop and started to play with today.  It looks like it will let me limit the bandwidth use of specfic processes, such as the browser that is uploading to YouTube.  I've not tested it enough to know how well it works yet, but it appears to do what it says it does.  The read out of the traffic used is exactly what you set it to.

 

The program also allows you to setup rules that will restrict the use at diffrent times.  So I set it up starting at 8:00 p.m. (till 2:00) to allow my computer to use a maxium of 1Mbps (the time frame I am likely to watch netflix in).

 

I've not found a way with the program to group several items, such as my backup program, a YouTube upload window, and Picasa, and be able to set a max for all of them together of 1Mbps, while allowing me to use the rest of my .5Mbps on my PC for other programs (i.e. browsing).

 

I'll experiment with it some more.  It is a free trial now and is only $20 -$30 depending on the version.  It will be a pretty reasonable cost solution if it works out well.  I think the time of day limit is a huge advantage, as if it works properly, then it will automatically give me additional bandwidth for the Wii during the time frame I am using the Wii, but I don't have to restrict the bandwidth during the rest of the day.

 

I'll update this again after I have some more time to explore and see how it works out.

 

Thanks again for the help;

 

Jamie

Message 33 of 91 (795 Views)
Employee

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

ok and good, glad you found that one. For a router to do it, you would want to find one that does QoS (aka Quality of Service) in it's programming.

 

So far the ones I know that can do it

 

-Monowall

-dd-wrt (either on a linksys wrt54g, or other brands check dd-wrt.com for more info)

-certain netgears

-belkin (don't know exact models)

-certain linksys e series routers (not sure but I thought e4200 was one).

 

Again what you would be looking for, would be for the router to do QoS.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 34 of 91 (777 Views)
Scholar

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

 


David wrote:

ok and good, glad you found that one. For a router to do it, you would want to find one that does QoS (aka Quality of Service) in it's programming.

 

So far the ones I know that can do it

 

-Monowall

-dd-wrt (either on a linksys wrt54g, or other brands check dd-wrt.com for more info)

-certain netgears

-belkin (don't know exact models)

-certain linksys e series routers (not sure but I thought e4200 was one).

 

Again what you would be looking for, would be for the router to do QoS.


I do have a Dlink (I think it is a  601) with QOS.  I was using that with my AT&T dsl prior to getting U-Verse and being supplied with the RG.  I never quite figured out how to get the QOS to work properly, at least on my DSL (but my DSL had other issues with the stability of the connection, so it was hard to accuratly asscess the function of many things).  Maybe I'll give the router a try again.

 

As for the Software Limiter thing I have been using.  After using it for about a week, I'm confident in saying that It has solved the problem.  I don't let the computer use more than 160kb/s at times I want to use the Wii to watch Netflix (it let me put in a rule that runs automatically in the evening, so it automatically reduces the amount of traffic the computer is using at the time I may be using Netflix).  Using this, Netflix on the Wii has worked perfectly; regardless of what I am doing on the computer (I've had picasa, Youtube, and my Backup program all uploading, while my web site backup program was downloading) and it still works just fine on the Wii. 

 

I'm quite happy with this, as my max for outgoing anyway is up around 180kb/s; so I am only having to limit it connection speed by about 10% in order to get the Wii w/ Netflix to work properly (loads quickly with this setup).  Running at 160 kb/s is still a good upload speed, especially considering I can run at that or higher 24X7 now (I let ir run higher during the day when I am on my computer and it browsing / e-mail still works pretty well). I'd have to say the Netlimiter or similar software would be a good solution for anyone else that is in a similar situation as I am.  I suspect the proper router setup would work equally as well for me, I just have not had any time to look at that router again or try getting it hooked up to the RG.

 

Thanks

 

Jamie

Message 35 of 91 (746 Views)
Employee

Re: Downloads while uploading very slow, Solutions?

Cool. I'm glad you were able to get things squared away.
Thanks for the software recommendation too.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 36 of 91 (735 Views)
Tutor

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

Jamie,

 

I am curious to know if how much impact you are seeing on download speed after you started an upload. I am having a serious degradation of download speed ( from 11.5Mbps down to less tha1 MBbps) when I start an upload. This is when I have my computer directly attached to the 2Wire RG. I have WiFi on the router disabled.

 

Baskaran

Message 37 of 91 (653 Views)
Tutor

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

I have a question to ScottMac. 

 

What is the latest version of software for 2Wire 3600HGV RG?

 

Here is what mine says:

 

Manufacturer2Wire, Inc.
Model3600HGV
Serial Numberdeleted
Hardware Version2700-100727-008
Software Version6.3.7.42-plus.tm
Key Codedeleted
First Use Datedeleted
Current Date & TimeSaturday, February 4, 2012
 9:09:32 PM
  
Time Since Last Boot0 day 3:31:07
DSL Modem3.73 SW:9_158_16_100526
System Passworddeleted

Message 38 of 91 (652 Views)
Scholar

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

[ Edited ]

It depends a lot on what I am uploading.  If I am uploading a lot of small files via ftp for example, it pretty much wipes out my connection.  Cuts off the call I am on if I am talking on Skype and makes the Internet pretty unuseable until the upload is done.

 

It is less severe with other types of uploads, I don't know the exact speed test numbers off hand, but the results you got don't surprise me.

 

Multiple small files, such as transfering web site via ftp seems to be the hardest on it.  Larger uploads are not quite as bad, but can still cause serious problems, especially if I accidentually allow two uploads to run at once (for example forget to pause the backup service while I am uploading something else).

 

I've been very very happy to have the speed of this U-Verse connection, but very very disapointed in the limitations that have been imposted with their router.  I have to constantly watch what I am uploading, especially if I am using skype or another VOIP application, such as web conferancing.  

The connection has been stable for the most part.  I have been able to finish a primary online backup which was about 2.8TB in size, it took me about 6 full months to finish.  Now I can pretty much keep up with my backups, once in a while if I am doing video edits then my connection is rather tied up for a couple days. 

 

I almost thing I am going to have to get a second internet connection or something and setup another computer directly on that connection that can upload.

 

My big problems I have on a ongoing basis are the uploads as explained above and in the evenings I have a terriable time playing Netflix, I get constant pauses, where it often takes 5 of more minutes to load more of the show I am watching.  If I watch netflix in the day, I almost never have that issue.  I sometimes have the same type of issue with YouTube.

 

It might be worth opening a trouble ticket just to explore and make sure there isn't anything wrong with your line, just so you know that they only problem your facing is a limitation with the modem.

 

Jamie

Message 39 of 91 (645 Views)
Tutor

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

Jamie,

 

Thanks for the detailed response. Upload operation killing the download is making UVerse unusable for me. I have started telecommuting from home and I often have to do both.

 

Contrary to what ScottMac has suggested in one of his posts, this problem is not caused by ethernet cables. I used the ethernet cable that came with the 2wire router to connect my laptop directly to it when I did the tests.

 

I cannot believe that AT&T would use this router for UVerse internet with this defect. This product was unusable for me as a WiFi router since it only supports 802.11b/g and not 802.11n. It also does not support NAT port-mapping protocol that I need in order to use Back-to-my-Mac feature of Mac OS X.  Now, it is virtually useless when I upload :-)

 

I will call AT&T tomorrow to see if they have any solution for me. I really hope that they do.

 

Baskaran

Message 40 of 91 (635 Views)
Scholar

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

Will you please update this and let me know what your able to find out?

 

Based on everything I have learned, I really believe the router is the limiting factor for many of us.  I think the actual service it's self is pretty good.  If I could use my own router, I think that the majority of these problems were are discussing here would go away.

 

Thanks

Jamie

Message 41 of 91 (642 Views)
ACE - Expert

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

If uploading is killing the download (normal on an asynchronous connection, 1.5/1 to 24/3), maxing out the upload will kill the download.  This would be true on any connection of this type, you would need a synchronous connection (5/5 or 20/20). Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 42 of 91 (639 Views)
Tutor

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

I have had AT&T DSL Elite for years before switching to UVerse. I have never had this problem. I just asked my brother, who has DSL with AT&T to test this and he does not have this problem. Moreover, speedtest show .3Mbps upload speed when I am uploading, so, upload bandwidth is not maxed out. Baskaran
Message 43 of 91 (627 Views)
Scholar

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

I've not heard of this problem with DSL (unless there is a line problem), at least not to this extent, - Likely, based on everything I understand that is because you can use a different router with the DSL vs being force to use the router with limited capacity on U-Verse.  

 

Jamie

Message 44 of 91 (616 Views)
ACE - Expert

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

You can use another router behind the RG on Uverse, put it in the DMZ zone and probably still be restricted from using the upload and download at the same time very effectively.

 

DSL users must use the ATT supplied modem to authorize use on ATT, it can not be changed to another non-ATT modem. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 45 of 91 (612 Views)
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