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Posted May 15, 2011
1:28:20 PM
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Downloads while uploading very slow, Solutions?

HI;

 

I'm on the 18/1.5Mbps plan.  My speed tests on the line show very close to 18 and virtually are always at 1.5Mbps.

 

I've been uploading photos and videos in the background.  I limited it to using 1300kbps, which should leave me a solid 200kbps free, not a lot, but should be enough for sending some simple requests.

 

If I try and download a test file from a known fast site (one that normally gets 10+Mbps), My network useage will go up to maybe 5-7Mbps at the most, but will hover much lower for most of the download, more like 3-4Mbps.

 

The test file I am downloading is a single 100MB file, so there should not be a lot of information that needs to be sent, it is mainly a request for the file, then I should be downloading it.

 

So why is it that I can't download more quickly while uploading, even when my upload is not maxing out the connection and there should be plenty of upload bandwidth available to send the requests promptly?

 

When I limited my uploads to about 85% of my up stream connection, I thought that would give me enough room for most of my downloading activties to work properly, but this isn't proving to ne the case.

 

Jamie

HI;

 

I'm on the 18/1.5Mbps plan.  My speed tests on the line show very close to 18 and virtually are always at 1.5Mbps.

 

I've been uploading photos and videos in the background.  I limited it to using 1300kbps, which should leave me a solid 200kbps free, not a lot, but should be enough for sending some simple requests.

 

If I try and download a test file from a known fast site (one that normally gets 10+Mbps), My network useage will go up to maybe 5-7Mbps at the most, but will hover much lower for most of the download, more like 3-4Mbps.

 

The test file I am downloading is a single 100MB file, so there should not be a lot of information that needs to be sent, it is mainly a request for the file, then I should be downloading it.

 

So why is it that I can't download more quickly while uploading, even when my upload is not maxing out the connection and there should be plenty of upload bandwidth available to send the requests promptly?

 

When I limited my uploads to about 85% of my up stream connection, I thought that would give me enough room for most of my downloading activties to work properly, but this isn't proving to ne the case.

 

Jamie

Downloads while uploading very slow, Solutions?

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Feb 5, 2012 4:24:17 PM
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ACE - Expert

Pretty much the same for your system baskaran, the buzz saw on the first download block denotes a bridge tap/interference problem too. 

 

You should be at a higher max rate so that SomeJoe's estimate of the 19/2 profile can be installed.  The bridge tap/interference is preventing this.

 

Call TS and have them check your line also, hopefully a tech will be sent out and have him also put in a helper ticket for I&M to check the lines.  Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Pretty much the same for your system baskaran, the buzz saw on the first download block denotes a bridge tap/interference problem too. 

 

You should be at a higher max rate so that SomeJoe's estimate of the 19/2 profile can be installed.  The bridge tap/interference is preventing this.

 

Call TS and have them check your line also, hopefully a tech will be sent out and have him also put in a helper ticket for I&M to check the lines.  Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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Feb 5, 2012 4:31:07 PM
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mibrnsurg wrote:

Pretty much the same for your system baskaran, the buzz saw on the first download block denotes a bridge tap/interference problem too. 

 

You should be at a higher max rate so that SomeJoe's estimate of the 19/2 profile can be installed.  The bridge tap/interference is preventing this.

 

Call TS and have them check your line also, hopefully a tech will be sent out and have him also put in a helper ticket for I&M to check the lines.  Good luck Smiley Wink

 

Chris


 

Chris,

 

Thanks for your input. I will call Uverse tech support.

 

Baskaran


mibrnsurg wrote:

Pretty much the same for your system baskaran, the buzz saw on the first download block denotes a bridge tap/interference problem too. 

 

You should be at a higher max rate so that SomeJoe's estimate of the 19/2 profile can be installed.  The bridge tap/interference is preventing this.

 

Call TS and have them check your line also, hopefully a tech will be sent out and have him also put in a helper ticket for I&M to check the lines.  Good luck Smiley Wink

 

Chris


 

Chris,

 

Thanks for your input. I will call Uverse tech support.

 

Baskaran

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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Feb 5, 2012 4:43:32 PM
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Thank You.  I will give them a call in the morning.  

 

I know I posted screen shots from this program back last May just after I got my connection and at that point someone on the forum here told me everything was fine and I have had upload problems to some extent or another the entire time.  But who knows how long there has been a problem now?

 

Would the kind of problem you seeing from the charts I posted explain why I might have problems with VOIP once I get a couple uploads going?

 

Thanks

Jamie

Thank You.  I will give them a call in the morning.  

 

I know I posted screen shots from this program back last May just after I got my connection and at that point someone on the forum here told me everything was fine and I have had upload problems to some extent or another the entire time.  But who knows how long there has been a problem now?

 

Would the kind of problem you seeing from the charts I posted explain why I might have problems with VOIP once I get a couple uploads going?

 

Thanks

Jamie

Re: Downloads while uploading very slow, Solutions?

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Feb 5, 2012 7:25:00 PM
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ACE - Expert

It might be, since that upstream power figure should not have been 0.0 at your location, and you are having upstream problems w/the VOIP system. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

It might be, since that upstream power figure should not have been 0.0 at your location, and you are having upstream problems w/the VOIP system. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Downloads while uploading very slow, Solutions?

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Feb 5, 2012 7:38:43 PM
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I found a print from this program back from just over a month after I had it installed.  It only looks slightly different.  Maybe there has been something wrong the whole time.

 

What do you think I should tell support the problem is exactly?  It is always difficult to explain issues like this.  The support being seem to be much more in turn with it's works or it doesn't.

 

I found a print from this program back from just over a month after I had it installed.  It only looks slightly different.  Maybe there has been something wrong the whole time.

 

What do you think I should tell support the problem is exactly?  It is always difficult to explain issues like this.  The support being seem to be much more in turn with it's works or it doesn't.

 

Re: Downloads while uploading very slow, Solutions?

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Feb 5, 2012 9:13:42 PM
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ACE - Expert

I'd just tell them the problems you're having and have them test your line, hopefully they will find some problems then and send a tech out.  Don't mention Realtime to the phone people, but can show it to the prem tech, they may know what it is. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I'd just tell them the problems you're having and have them test your line, hopefully they will find some problems then and send a tech out.  Don't mention Realtime to the phone people, but can show it to the prem tech, they may know what it is. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Downloads while uploading very slow, Solutions?

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Feb 5, 2012 9:21:39 PM
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Thanks so much for the help.  I'll let you know what I get figured out after I work with support.

Thanks so much for the help.  I'll let you know what I get figured out after I work with support.

Re: Downloads while uploading very slow, Solutions?

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Feb 7, 2012 11:48:38 AM
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mibrnsurg wrote:

I'd just tell them the problems you're having and have them test your line, hopefully they will find some problems then and send a tech out.  Don't mention Realtime to the phone people, but can show it to the prem tech, they may know what it is. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


HI;

 

I had a very busy day yesterday and didn't get a chance to call, but did call just now; I just spoke with tech support.  Over a period of about 10 to 15 minutes they said they ran a series of tests.  They said my line is completely fine and that the problem is due to "Interference around my Modem".

 

They said that the problems will be solved by replacing the modem.  So the are sending out a new U-Verse "modem" to me UPS that is suppose to be here by friday.

 

Is there any chance this will fix the problem or should I call back again, and if I do call back, any suggestions as to what to say to get them to actually fix the line?

 

Thanks

Jamie


mibrnsurg wrote:

I'd just tell them the problems you're having and have them test your line, hopefully they will find some problems then and send a tech out.  Don't mention Realtime to the phone people, but can show it to the prem tech, they may know what it is. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


HI;

 

I had a very busy day yesterday and didn't get a chance to call, but did call just now; I just spoke with tech support.  Over a period of about 10 to 15 minutes they said they ran a series of tests.  They said my line is completely fine and that the problem is due to "Interference around my Modem".

 

They said that the problems will be solved by replacing the modem.  So the are sending out a new U-Verse "modem" to me UPS that is suppose to be here by friday.

 

Is there any chance this will fix the problem or should I call back again, and if I do call back, any suggestions as to what to say to get them to actually fix the line?

 

Thanks

Jamie

Re: Downloads while uploading very slow, Solutions?

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Feb 8, 2012 6:47:21 PM
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I called AT&T and they sent a tech to our home to troubleshoot. He said that I have a 73 ft bridge-tap near my modem and that might be causing the speed issue. The speed problem I have is not intermittent. It is 100% reproducible when I have an upstream traffic (copying data to my work machine). So, I asked him if he disconnect the connection outside my house and attach it to my 2Wire RG and test. He was okay with that and we did. We reproduced the problem with that setup as well -- it made no difference. I asked him if the problem could be in the way the router handles the upstream traffic -- no reserving any bandwidth for request/ack packets needed for performing downloads. He said that he understood my point but said that replacing the router may not make any difference -- nothing wrong with my router and he has no other model of router to try out. We did a test with another router (same model as mine) and that made no difference.

 

He said he will write up another trouble ticket to check if there is a problem in the exterior line going between my house and the distribution box.

 

Now, I am looking for new ideas to try. Any suggestions?

 

Thanks,

 

Baskaran

I called AT&T and they sent a tech to our home to troubleshoot. He said that I have a 73 ft bridge-tap near my modem and that might be causing the speed issue. The speed problem I have is not intermittent. It is 100% reproducible when I have an upstream traffic (copying data to my work machine). So, I asked him if he disconnect the connection outside my house and attach it to my 2Wire RG and test. He was okay with that and we did. We reproduced the problem with that setup as well -- it made no difference. I asked him if the problem could be in the way the router handles the upstream traffic -- no reserving any bandwidth for request/ack packets needed for performing downloads. He said that he understood my point but said that replacing the router may not make any difference -- nothing wrong with my router and he has no other model of router to try out. We did a test with another router (same model as mine) and that made no difference.

 

He said he will write up another trouble ticket to check if there is a problem in the exterior line going between my house and the distribution box.

 

Now, I am looking for new ideas to try. Any suggestions?

 

Thanks,

 

Baskaran

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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Feb 9, 2012 6:06:28 AM
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The issue you're describing in this thread (slow downloads and/or high latency while uploading data) is a known issue with the 2Wire routers. The cause is poor routing code in the 2Wire.

You can mitigate the problem by using your own router or server-level software to bandwidth-limit the uploads to about 2/3rds of your line rate. As an example, I have the 12/1.5 Mbps service, and I have a Cisco 2811 behind it. I use the Cisco to bandwidth-limit my uploads to 1 Mbps. This makes it such that uploads have far less impact on the download speed and latency.

You can accomplish the same thing in different ways depending on what you're doing. For using Bittorrent, you can assign the bandwidth limit in the software itself. For something like an FTP server, typically you can also limit the bandwidth in the FTP server settings.
The issue you're describing in this thread (slow downloads and/or high latency while uploading data) is a known issue with the 2Wire routers. The cause is poor routing code in the 2Wire.

You can mitigate the problem by using your own router or server-level software to bandwidth-limit the uploads to about 2/3rds of your line rate. As an example, I have the 12/1.5 Mbps service, and I have a Cisco 2811 behind it. I use the Cisco to bandwidth-limit my uploads to 1 Mbps. This makes it such that uploads have far less impact on the download speed and latency.

You can accomplish the same thing in different ways depending on what you're doing. For using Bittorrent, you can assign the bandwidth limit in the software itself. For something like an FTP server, typically you can also limit the bandwidth in the FTP server settings.

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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Feb 9, 2012 12:54:06 PM
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Edited by ATTAlexCM on Feb 13, 2012 at 11:35:28 AM

SomeJoe7777 wrote:
The issue you're describing in this thread (slow downloads and/or high latency while uploading data) is a known issue with the 2Wire routers. The cause is poor routing code in the 2Wire.

Hi SomeJoe777 & mibrnsurg;

 

I beleive / suspect I am having an issue that is beyond that of just a limitation of the router.  I had thought it was just the router until mibrnsurg has suggested I upload the UVerse Real Time screen shots, which I did and he said it looks like a line issue.

 

Can you confirm that I have a line problem from the attached images?  (The reason I am asking you this is because as I will detail below, the call center insists there is no problemwith my line)  I uploaded pictures from UVerse Real time here a few days ago and mibrnsurg indicated that I did have a line problem and directed me to contact the call center. (Thank You mibrnsurg).

 

I did call them and they insisted that there was nothing wrong with my line and that my modem was bad.  So I waited for and a replacement modem came abotu a hour ago.  The results screens in UVerse Realtime looks very similar to what they did before.  My upstream Powerlevel is 0.3 and I am at (currently reading as 1,700 feet, thought I think it read 1,600 before, either way that is close to being accurate.).

 

I've had what have seemed like kind of sporatic / intermitent problems with my connection, especially with uploads.  When I run speed tests, most of the time they are fine.  It's a little hard for me to pinpoint the problem and replicate it because of how sporatic it is being.  

Problems in summary, I've been having problems with Netflix being extremely slow to load, especially in the evenings, even right from my computer  (e.g. it pauses and takes 5 to 10 minutes to buffer), thought in the day most of the time it plays fine if I try it.  I've had Skype call quality degrade to the point of really messing with the calls, this is even when my uploads are all paused, so I at first thought it was a Skype issue, but now suspect it may be connection related.  While my connection is useable most of the time, it is more there are these slow downs at times and they are not even all at times that I am doing heavy uploading.  

 

Can you suggest what I might be able to do at this point?  I've attached my current print outs from UVerse Real Time.

 

Thank You kindly for your help;


Jamie {edited for privacy}


 





SomeJoe7777 wrote:
The issue you're describing in this thread (slow downloads and/or high latency while uploading data) is a known issue with the 2Wire routers. The cause is poor routing code in the 2Wire.

Hi SomeJoe777 & mibrnsurg;

 

I beleive / suspect I am having an issue that is beyond that of just a limitation of the router.  I had thought it was just the router until mibrnsurg has suggested I upload the UVerse Real Time screen shots, which I did and he said it looks like a line issue.

 

Can you confirm that I have a line problem from the attached images?  (The reason I am asking you this is because as I will detail below, the call center insists there is no problemwith my line)  I uploaded pictures from UVerse Real time here a few days ago and mibrnsurg indicated that I did have a line problem and directed me to contact the call center. (Thank You mibrnsurg).

 

I did call them and they insisted that there was nothing wrong with my line and that my modem was bad.  So I waited for and a replacement modem came abotu a hour ago.  The results screens in UVerse Realtime looks very similar to what they did before.  My upstream Powerlevel is 0.3 and I am at (currently reading as 1,700 feet, thought I think it read 1,600 before, either way that is close to being accurate.).

 

I've had what have seemed like kind of sporatic / intermitent problems with my connection, especially with uploads.  When I run speed tests, most of the time they are fine.  It's a little hard for me to pinpoint the problem and replicate it because of how sporatic it is being.  

Problems in summary, I've been having problems with Netflix being extremely slow to load, especially in the evenings, even right from my computer  (e.g. it pauses and takes 5 to 10 minutes to buffer), thought in the day most of the time it plays fine if I try it.  I've had Skype call quality degrade to the point of really messing with the calls, this is even when my uploads are all paused, so I at first thought it was a Skype issue, but now suspect it may be connection related.  While my connection is useable most of the time, it is more there are these slow downs at times and they are not even all at times that I am doing heavy uploading.  

 

Can you suggest what I might be able to do at this point?  I've attached my current print outs from UVerse Real Time.

 

Thank You kindly for your help;


Jamie {edited for privacy}


 




Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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Feb 9, 2012 4:46:10 PM
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The thing that stands out for your line that doesn't look right is that the Max Rate is much lower than it should be for your distance.  This is typical of a bridge tap.  My line is 1700' and my max rate is about 49 Mbps.  On your line, the bridge tap isn't showing a typical pattern on the bitloading graph, but I still think it's there.  The "exponential decay" pattern is evident in your graph, which is a rarer type of bridge tap that's more subtle.  It doesn't cause errors like a typical bridge tap, but it does reduce the line rate.

 

Since you've already contacted tech support by phone, the next step is to contact Alex on this forum.  Send a private message to Alex, one of our Community Managers.  He can get help get this issue solved.

The thing that stands out for your line that doesn't look right is that the Max Rate is much lower than it should be for your distance.  This is typical of a bridge tap.  My line is 1700' and my max rate is about 49 Mbps.  On your line, the bridge tap isn't showing a typical pattern on the bitloading graph, but I still think it's there.  The "exponential decay" pattern is evident in your graph, which is a rarer type of bridge tap that's more subtle.  It doesn't cause errors like a typical bridge tap, but it does reduce the line rate.

 

Since you've already contacted tech support by phone, the next step is to contact Alex on this forum.  Send a private message to Alex, one of our Community Managers.  He can get help get this issue solved.

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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Feb 11, 2012 4:17:50 PM
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SomeJoe7777 wrote:

Since you've already contacted tech support by phone, the next step is to contact Alex on this forum.  Send a private message to Alex, one of our Community Managers.  He can get help get this issue solved.



Thank You for your help.  I've sent him a direct message as you suggested.  I included all of the details about the situation and linked to the latests graphs which I uploaded in this thread.

 

Thanks again for your help;

 

Jamie


SomeJoe7777 wrote:

Since you've already contacted tech support by phone, the next step is to contact Alex on this forum.  Send a private message to Alex, one of our Community Managers.  He can get help get this issue solved.



Thank You for your help.  I've sent him a direct message as you suggested.  I included all of the details about the situation and linked to the latests graphs which I uploaded in this thread.

 

Thanks again for your help;

 

Jamie

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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Feb 14, 2012 4:21:23 PM
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SomeJoe7777 wrote:

The thing that stands out for your line that doesn't look right is that the Max Rate is much lower than it should be for your distance.  This is typical of a bridge tap.  My line is 1700' and my max rate is about 49 Mbps.  On your line, the bridge tap isn't showing a typical pattern on the bitloading graph, but I still think it's there.  The "exponential decay" pattern is evident in your graph, which is a rarer type of bridge tap that's more subtle.  It doesn't cause errors like a typical bridge tap, but it does reduce the line rate.

 

Since you've already contacted tech support by phone, the next step is to contact Alex on this forum.  Send a private message to Alex, one of our Community Managers.  He can get help get this issue solved.



Update 2/14/2012:

 

I'm going to post an update here so I can share the updated screen shots from U-Verse Realtime.

 

I was contacted by your support team who said "would like to get a technician out due to interference coming over on the outside pair."

 

A technician came out just now, (however he was only allowed to look at inside wiring) and looked at the line from the D-marc to the inside jack.  He didn't see anything wrong, but he replaced the inside jack with a punch down jack instead of the screw down jack.  I have a piece of cat 5 that runs right from the jack to the D-marc.  I had installed this early last year, and an AT&T tech had re-done the connections inside at this jack and out back around when I had the U-Verse installed (even thought he didn't see any problems with it then either).

 

The tech just left, so I have not been on any calls to see if there is still a problem, but I looked at the U-Verse Realtime program and will post the shots below.

 

There were 2 items on the screens that were noteable to me:

1. The  upstream power level is still right about the same, currently at -0.2

2. My max rate has moved a smidge higher and my recommended profile is now 32,200 / 5,040.  I've never seen this at anything other than the 25,208 / 2040 before.

 

Seeing that the Upstream is still very low (I was told earlier in this thread that it should be closer to -7) that there is still a line problem.

 

On the bright side; he is handing this off to a line tech who is going to look at the lines asap and I have some hope that my line might support the faster speed product.  What do you think?

 

 

 

 

 

 

Thanks so much for all the help;

 

Jamie Dolan


SomeJoe7777 wrote:

The thing that stands out for your line that doesn't look right is that the Max Rate is much lower than it should be for your distance.  This is typical of a bridge tap.  My line is 1700' and my max rate is about 49 Mbps.  On your line, the bridge tap isn't showing a typical pattern on the bitloading graph, but I still think it's there.  The "exponential decay" pattern is evident in your graph, which is a rarer type of bridge tap that's more subtle.  It doesn't cause errors like a typical bridge tap, but it does reduce the line rate.

 

Since you've already contacted tech support by phone, the next step is to contact Alex on this forum.  Send a private message to Alex, one of our Community Managers.  He can get help get this issue solved.



Update 2/14/2012:

 

I'm going to post an update here so I can share the updated screen shots from U-Verse Realtime.

 

I was contacted by your support team who said "would like to get a technician out due to interference coming over on the outside pair."

 

A technician came out just now, (however he was only allowed to look at inside wiring) and looked at the line from the D-marc to the inside jack.  He didn't see anything wrong, but he replaced the inside jack with a punch down jack instead of the screw down jack.  I have a piece of cat 5 that runs right from the jack to the D-marc.  I had installed this early last year, and an AT&T tech had re-done the connections inside at this jack and out back around when I had the U-Verse installed (even thought he didn't see any problems with it then either).

 

The tech just left, so I have not been on any calls to see if there is still a problem, but I looked at the U-Verse Realtime program and will post the shots below.

 

There were 2 items on the screens that were noteable to me:

1. The  upstream power level is still right about the same, currently at -0.2

2. My max rate has moved a smidge higher and my recommended profile is now 32,200 / 5,040.  I've never seen this at anything other than the 25,208 / 2040 before.

 

Seeing that the Upstream is still very low (I was told earlier in this thread that it should be closer to -7) that there is still a line problem.

 

On the bright side; he is handing this off to a line tech who is going to look at the lines asap and I have some hope that my line might support the faster speed product.  What do you think?

 

 

 

 

 

 

Thanks so much for all the help;

 

Jamie Dolan

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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There was a minor improvement, but there's still a bridge tap, interference, or both. Let the outside line tech see if he can find and correct those issues.
There was a minor improvement, but there's still a bridge tap, interference, or both. Let the outside line tech see if he can find and correct those issues.

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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SomeJoe7777 wrote:
There was a minor improvement, but there's still a bridge tap, interference, or both. Let the outside line tech see if he can find and correct those issues.

Thank You.  I was curious if customer service could test if if they would see anything on the line now, I called and explained the exact situation, including telling them that the line tech is going to be coming out.  They initially didn't see anything wrong with the line, but I asked if they had other tests they could run and he said he did.  He then came back and said that he was reading the upstream as being low, he stated it was around 1.

 

I sent the contact that Alex put me in touch with a note just after I made this post and he got back to me already, he is going to make sure a line tech is dispatched.

 

I'll provide an update tomorrow after I find out what the line tech finds.

 

Not to get my hopes up too much, but do you think my line may support the high (24/3) speed once this issue is fixed?

 

Thanks again

 

Jamie


SomeJoe7777 wrote:
There was a minor improvement, but there's still a bridge tap, interference, or both. Let the outside line tech see if he can find and correct those issues.

Thank You.  I was curious if customer service could test if if they would see anything on the line now, I called and explained the exact situation, including telling them that the line tech is going to be coming out.  They initially didn't see anything wrong with the line, but I asked if they had other tests they could run and he said he did.  He then came back and said that he was reading the upstream as being low, he stated it was around 1.

 

I sent the contact that Alex put me in touch with a note just after I made this post and he got back to me already, he is going to make sure a line tech is dispatched.

 

I'll provide an update tomorrow after I find out what the line tech finds.

 

Not to get my hopes up too much, but do you think my line may support the high (24/3) speed once this issue is fixed?

 

Thanks again

 

Jamie

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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Amazing!!!

 

I'll test further in case there is still any intermitent issue.  But it looks like there was a bad port on the vrad.  

 

I'm uploading at 100Kbps via ftp while running 3 HD streams while using VOIP and the VOIP was flawless!

 

I am connected through a dir-655 for QOS.

 

Prior to the repair just uploading at 50Kbps on FTP and doing nothing else would have totaled my VOIP connection.

 

I will test more and update.

 

Intresting to note; my upstream power level is only reading -0.7 (yes with a decimel) in Uverse Realtime, however when the tech tested, he said the power level for the upsteam was around 20.

 

1080p on youtube just plays flawlessly!!!

 

I will update this thread again in a day or two after I have spent some more time on this, but it sure looks fixed.  I had no idea that the connection was suppose to work this well.

 

I do run into a limit and the video pauses a bit if I am downloading to much, I looked at I am just flat out maxing it out at 18Mbps.

 

I can upload 100Kbps and with a buch of downloads running, I seem to max out at around 13Mbps of total network activity, I suspect I at hitting a limitation of the router at this point. 

 

Wow, it's almost like the difference of when I went from a 64Kbps line to a T1 back in 1997.

 

Jamie

Amazing!!!

 

I'll test further in case there is still any intermitent issue.  But it looks like there was a bad port on the vrad.  

 

I'm uploading at 100Kbps via ftp while running 3 HD streams while using VOIP and the VOIP was flawless!

 

I am connected through a dir-655 for QOS.

 

Prior to the repair just uploading at 50Kbps on FTP and doing nothing else would have totaled my VOIP connection.

 

I will test more and update.

 

Intresting to note; my upstream power level is only reading -0.7 (yes with a decimel) in Uverse Realtime, however when the tech tested, he said the power level for the upsteam was around 20.

 

1080p on youtube just plays flawlessly!!!

 

I will update this thread again in a day or two after I have spent some more time on this, but it sure looks fixed.  I had no idea that the connection was suppose to work this well.

 

I do run into a limit and the video pauses a bit if I am downloading to much, I looked at I am just flat out maxing it out at 18Mbps.

 

I can upload 100Kbps and with a buch of downloads running, I seem to max out at around 13Mbps of total network activity, I suspect I at hitting a limitation of the router at this point. 

 

Wow, it's almost like the difference of when I went from a 64Kbps line to a T1 back in 1997.

 

Jamie

Re: Something is wrong. Netflix almost unuseable while youtube is uploading

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I had some problems this evening, I suddenly stopped being able to transmit traffic for a short time and now I am getting a couple abnormal results in U-Verse.  My speed tests are also suddenly significantly lower than they were prior to this evening.  

 

Update / changes since my last post: After my last post, that same evening, I had level 2 tech upgrade my connection to the 24/3Mbps plan, since the tech said my line should support it based on the readings we got after the repair.  My speed tests post upgrade showed me at about 23Mbps / 1.9Mbps.  Interestingly, U-Verse reports my profile rate at 25,208 / 2,040, even thought I'm on the 24/3 plan.  I had read on here somewhere about a higher profile and I thought maybe I was suppose to be switched to that but I asked the Level 2 tech and he confirmed that is normal for this plan.  None of that concerns me much, my connection has been working and I was able to get that important call done last Thursday on Skype and it worked great.  I appreciate all the efforts of the people in the forum and AT&T staff to get my line fixed for that.

 

This evening, around 7:25 or so I suddenly stopped being able to transmit any traffic on the Internet:
 

 

I had several things using my Internet connection at the time; I ended up rebooting, programs were hanging waiting for the connection.  By the time I was re-booted a few minutes later, I was back on.  I didn't know what happened, so I opened U-Verse RealTime and I ran some speed tests.  The speed tests (dslreports site speed test) this evening have been coming back about 18Mbps / 1Mbps, considerably lower than my test results just a few days ago (which as noted above were close to 23Mbps / 1.9Mbps).  I ran this from 2 different computers, one connected via wireless and one connected via cable.  

 

So I went on to look at U-Verse RealTime and I have included the screen shots below.  Two things stuck out at me, (I didn't grab these screen shots immediately after it happened, so the 15 minute number was higher):

 

1. My corrected blocks are at 330 million in the past 5 days and were very high in the 15 minute period prior to when I lost my connection.  (this number is also increasing rapidly as I write this message)

 

2. To the best of my recollection, my FEC rate has always been 0.  Now it is red and currently reads 567,393.4. (seems that it keeps going up every time I look at it.

 

So I am obviously back up and running and online.  I don't know if tonights incident indicates there is still a line problem or what to think?  My DSL unavailable Seconds only reads 46, so I am not sure if the DSL its self was even down.

 

I would have blamed it on something being weird on my computer, except for the changes to the screens in the modem / router as noted above and the slower speed test results.

 

Thanks very much for your help;

 

Regards;

 

Jamie

 

I had some problems this evening, I suddenly stopped being able to transmit traffic for a short time and now I am getting a couple abnormal results in U-Verse.  My speed tests are also suddenly significantly lower than they were prior to this evening.  

 

Update / changes since my last post: After my last post, that same evening, I had level 2 tech upgrade my connection to the 24/3Mbps plan, since the tech said my line should support it based on the readings we got after the repair.  My speed tests post upgrade showed me at about 23Mbps / 1.9Mbps.  Interestingly, U-Verse reports my profile rate at 25,208 / 2,040, even thought I'm on the 24/3 plan.  I had read on here somewhere about a higher profile and I thought maybe I was suppose to be switched to that but I asked the Level 2 tech and he confirmed that is normal for this plan.  None of that concerns me much, my connection has been working and I was able to get that important call done last Thursday on Skype and it worked great.  I appreciate all the efforts of the people in the forum and AT&T staff to get my line fixed for that.

 

This evening, around 7:25 or so I suddenly stopped being able to transmit any traffic on the Internet:
 

 

I had several things using my Internet connection at the time; I ended up rebooting, programs were hanging waiting for the connection.  By the time I was re-booted a few minutes later, I was back on.  I didn't know what happened, so I opened U-Verse RealTime and I ran some speed tests.  The speed tests (dslreports site speed test) this evening have been coming back about 18Mbps / 1Mbps, considerably lower than my test results just a few days ago (which as noted above were close to 23Mbps / 1.9Mbps).  I ran this from 2 different computers, one connected via wireless and one connected via cable.  

 

So I went on to look at U-Verse RealTime and I have included the screen shots below.  Two things stuck out at me, (I didn't grab these screen shots immediately after it happened, so the 15 minute number was higher):

 

1. My corrected blocks are at 330 million in the past 5 days and were very high in the 15 minute period prior to when I lost my connection.  (this number is also increasing rapidly as I write this message)

 

2. To the best of my recollection, my FEC rate has always been 0.  Now it is red and currently reads 567,393.4. (seems that it keeps going up every time I look at it.

 

So I am obviously back up and running and online.  I don't know if tonights incident indicates there is still a line problem or what to think?  My DSL unavailable Seconds only reads 46, so I am not sure if the DSL its self was even down.

 

I would have blamed it on something being weird on my computer, except for the changes to the screens in the modem / router as noted above and the slower speed test results.

 

Thanks very much for your help;

 

Regards;

 

Jamie

 

Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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jamiedolan,

Looks like some kind of interference or bridge tap (4.5-4.8 MHz and 6.1-7.0 MHz).

I would call tech support and have them send a linesman. The weird bitloading plus the large amount of corrected blocks indicates there is definitely some kind of line problem.
jamiedolan,

Looks like some kind of interference or bridge tap (4.5-4.8 MHz and 6.1-7.0 MHz).

I would call tech support and have them send a linesman. The weird bitloading plus the large amount of corrected blocks indicates there is definitely some kind of line problem.

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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SomeJoe7777 wrote:
jamiedolan,

Looks like some kind of interference or bridge tap (4.5-4.8 MHz and 6.1-7.0 MHz).

I would call tech support and have them send a linesman. The weird bitloading plus the large amount of corrected blocks indicates there is definitely some kind of line problem.

Thank You for your prompt response.

 

I was in touch with Level 2 support today and they have setup for a tech to come out tomorrow between 12:00 and 4:00.  I inquired if this was a line tech or a inside tech.  I was told it was again an inside tech, as they are not able to directly send out a outside tech.

 

It seems a bit silly to me that they are going to send out a 3rd inside tech in a week.  Every one of the inside techs has said to me, since their tests are showing an outside line problem, I don't know why they don't just dispatch a line tech instead.

 

Is there a way to get this esclated so that a line tech or field engineer could get out here and fix this?

 

Thanks so much;

 

Jamie


SomeJoe7777 wrote:
jamiedolan,

Looks like some kind of interference or bridge tap (4.5-4.8 MHz and 6.1-7.0 MHz).

I would call tech support and have them send a linesman. The weird bitloading plus the large amount of corrected blocks indicates there is definitely some kind of line problem.

Thank You for your prompt response.

 

I was in touch with Level 2 support today and they have setup for a tech to come out tomorrow between 12:00 and 4:00.  I inquired if this was a line tech or a inside tech.  I was told it was again an inside tech, as they are not able to directly send out a outside tech.

 

It seems a bit silly to me that they are going to send out a 3rd inside tech in a week.  Every one of the inside techs has said to me, since their tests are showing an outside line problem, I don't know why they don't just dispatch a line tech instead.

 

Is there a way to get this esclated so that a line tech or field engineer could get out here and fix this?

 

Thanks so much;

 

Jamie

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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The inside techs are supposed to be able to open a "helper ticket" for the linesmen if they determine it to be an outside line problem. If this doesn't happen properly, post back and we'll put you in touch with Alex or David's team.
The inside techs are supposed to be able to open a "helper ticket" for the linesmen if they determine it to be an outside line problem. If this doesn't happen properly, post back and we'll put you in touch with Alex or David's team.

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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I just subscribed to the Uverse 18Mbps plan and install happened yesterday.  

 

I immediately noticed this same slowness issue when uploading anything (my download rate is as low as 1 Mbps when I'm running my online backup program).

 

Its only been a day so I've not done nearly the extent of debug I've read in this thread (and hope not to!).  But I do have a call in for a tech to come out again.

 

Any tips on what to say to the tech to expedite through this very painful process or any  updates on this known issue since it was first reported would be very much appreciated.

 

 

I just subscribed to the Uverse 18Mbps plan and install happened yesterday.  

 

I immediately noticed this same slowness issue when uploading anything (my download rate is as low as 1 Mbps when I'm running my online backup program).

 

Its only been a day so I've not done nearly the extent of debug I've read in this thread (and hope not to!).  But I do have a call in for a tech to come out again.

 

Any tips on what to say to the tech to expedite through this very painful process or any  updates on this known issue since it was first reported would be very much appreciated.

 

 

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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EvanBryce wrote:

I just subscribed to the Uverse 18Mbps plan and install happened yesterday.  

 

I immediately noticed this same slowness issue when uploading anything (my download rate is as low as 1 Mbps when I'm running my online backup program).

 

Its only been a day so I've not done nearly the extent of debug I've read in this thread (and hope not to!).  But I do have a call in for a tech to come out again.

 

Any tips on what to say to the tech to expedite through this very painful process or any  updates on this known issue since it was first reported would be very much appreciated.

 

 


There is very little a tech can do for you.  If you're saturating your uplink bandwidth with online backup, the 2WIRE doesn't handle this well.  Throtling your backup to use less than 80% of the available upstream backup would be your first move.

 


EvanBryce wrote:

I just subscribed to the Uverse 18Mbps plan and install happened yesterday.  

 

I immediately noticed this same slowness issue when uploading anything (my download rate is as low as 1 Mbps when I'm running my online backup program).

 

Its only been a day so I've not done nearly the extent of debug I've read in this thread (and hope not to!).  But I do have a call in for a tech to come out again.

 

Any tips on what to say to the tech to expedite through this very painful process or any  updates on this known issue since it was first reported would be very much appreciated.

 

 


There is very little a tech can do for you.  If you're saturating your uplink bandwidth with online backup, the 2WIRE doesn't handle this well.  Throtling your backup to use less than 80% of the available upstream backup would be your first move.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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Hi,

 

I've been a U-verse internet-only subscriber for several years with the 24/3 service.  Over the past couple months, I've noticed that my download speed falls by a factor of 2 to 10 and my ping goes from ~20 ms to > 350 ms when I'm uploading data (to, e.g., Dropbox, CrashPlan, or Apple's Photo Stream).  I'm not completely sure that I wasn't having this problem to some degree before and just didn't notice, but now the effect is dramatic.  I've limited my upload speeds, which helped a little.

 

I had a tech out this morning.  He replaced my 3800 with a 3801 and changed the VRAD port for my service (which increased my max user rate from ~45 Mbps to ~65 Mbps), but neither change had any effect on my problem.  The tech said that he couldn't see anything wrong with the line to my house.  At that point, he gave up (I can't blame him - it is Christmas Eve).  Is there anything I can do about this?  Would I have better luck with the Motorola residential gateway instead of the 2Wire?

 

Thanks,

 

Todd

Hi,

 

I've been a U-verse internet-only subscriber for several years with the 24/3 service.  Over the past couple months, I've noticed that my download speed falls by a factor of 2 to 10 and my ping goes from ~20 ms to > 350 ms when I'm uploading data (to, e.g., Dropbox, CrashPlan, or Apple's Photo Stream).  I'm not completely sure that I wasn't having this problem to some degree before and just didn't notice, but now the effect is dramatic.  I've limited my upload speeds, which helped a little.

 

I had a tech out this morning.  He replaced my 3800 with a 3801 and changed the VRAD port for my service (which increased my max user rate from ~45 Mbps to ~65 Mbps), but neither change had any effect on my problem.  The tech said that he couldn't see anything wrong with the line to my house.  At that point, he gave up (I can't blame him - it is Christmas Eve).  Is there anything I can do about this?  Would I have better luck with the Motorola residential gateway instead of the 2Wire?

 

Thanks,

 

Todd

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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Dec 24, 2013 5:02:33 PM
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As Uverse RG do not provide QoS, need to purchase a router that does, place it behind the RG, to control upload percentage.

As upload saturation affects download (many threads on this), the other option is to schedule uploads (backups) when service not in use, like maybe 4am.
As Uverse RG do not provide QoS, need to purchase a router that does, place it behind the RG, to control upload percentage.

As upload saturation affects download (many threads on this), the other option is to schedule uploads (backups) when service not in use, like maybe 4am.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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Dec 26, 2013 9:16:16 AM
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Does the Motorola NVG589 have the same problems with upload saturation as the 2Wire residential gateways?

 

Thanks,

 

Todd

Does the Motorola NVG589 have the same problems with upload saturation as the 2Wire residential gateways?

 

Thanks,

 

Todd

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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No ATT Uverse RG has QoS, so yes. The bigger advantage to 589, able to handle both single and bonded installs, has b/g/n capabilities, has (4) 10/100/1000 ports versus other RGs being 10/100.
No ATT Uverse RG has QoS, so yes. The bigger advantage to 589, able to handle both single and bonded installs, has b/g/n capabilities, has (4) 10/100/1000 ports versus other RGs being 10/100.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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Dec 26, 2013 1:58:03 PM
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Thanks for the scoop on the 589.

 

I'm still somewhat confused.  Are the download and upload streams independent on U-verse?  Some of the other threads blame the upload-saturation-causing-slow-downloads problem on poor software in the 2Wire RGs, but if the 589 also has the problem, does that suggest that the problem is somehow intrinsic to U-verse.

 

Thanks,

 

Todd

Thanks for the scoop on the 589.

 

I'm still somewhat confused.  Are the download and upload streams independent on U-verse?  Some of the other threads blame the upload-saturation-causing-slow-downloads problem on poor software in the 2Wire RGs, but if the 589 also has the problem, does that suggest that the problem is somehow intrinsic to U-verse.

 

Thanks,

 

Todd

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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On all providers there is download and upload bandwidth.
The issue becomes when doing multiple things, same want to upload video to YouTube and download game software at same time.

The related programs have to be able to communicate, example?...a/send me a packet, b/sends, I have sent the packet, a/I received packet, send another packet...these continues till job is done.

Now when uploading a file (conversation hog) the downloading confirmation has to wait till break in upload before it can communicate. This waiting (slowing down download) is saturation.

To control need the ability to limit how much of available bandwidth (upload) can be used at one time (QoS)
The ATT RGs do not have that ability, thus customer has to either monitor usage to avoid conflict.(upload file after watching Netflix) or purchase a router that has that capacity and place behind RG. Limit upload to say 65% so on a 18/1.5 (Max plus) only 1M can be used by a program leaving the .5M for other upload tasks such as packet verification.

Which is why when running speed tests, hardwired direct connect to eliminate wifi interference, and only only device in use (no other activity from multiple devices).

If received correct speeds, then other issues are how are you using the service. Not something ATT can control.
Other examples of not controlled by RG, parental controls to disconnect certain devices at a set time. Need your own router that has that capacity or just collect all devices at prescribed time, like turning your guns when entering wild west town, marshal.
On all providers there is download and upload bandwidth.
The issue becomes when doing multiple things, same want to upload video to YouTube and download game software at same time.

The related programs have to be able to communicate, example?...a/send me a packet, b/sends, I have sent the packet, a/I received packet, send another packet...these continues till job is done.

Now when uploading a file (conversation hog) the downloading confirmation has to wait till break in upload before it can communicate. This waiting (slowing down download) is saturation.

To control need the ability to limit how much of available bandwidth (upload) can be used at one time (QoS)
The ATT RGs do not have that ability, thus customer has to either monitor usage to avoid conflict.(upload file after watching Netflix) or purchase a router that has that capacity and place behind RG. Limit upload to say 65% so on a 18/1.5 (Max plus) only 1M can be used by a program leaving the .5M for other upload tasks such as packet verification.

Which is why when running speed tests, hardwired direct connect to eliminate wifi interference, and only only device in use (no other activity from multiple devices).

If received correct speeds, then other issues are how are you using the service. Not something ATT can control.
Other examples of not controlled by RG, parental controls to disconnect certain devices at a set time. Need your own router that has that capacity or just collect all devices at prescribed time, like turning your guns when entering wild west town, marshal.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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I had many of the problems where I had to juggle pausing upload when I needed to download and visa versa.  I finally broke down and bought the best/ most expensive consumer grade router I could find, an Asus ac66u.

 

It pretty much just solved all of these issues out of the box.

 

See the attached screen shot and you will be able to see how close I'm able to come to maxing out my connection in both directions at the same time with this router.  I would have bought a new router a long time ago if I knew it worked this well.

 

*Asus is a huge company and I have no affiliation with them, I bought their router because it was suppose to be the best consumer grade router on the market.

 

I had many of the problems where I had to juggle pausing upload when I needed to download and visa versa.  I finally broke down and bought the best/ most expensive consumer grade router I could find, an Asus ac66u.

 

It pretty much just solved all of these issues out of the box.

 

See the attached screen shot and you will be able to see how close I'm able to come to maxing out my connection in both directions at the same time with this router.  I would have bought a new router a long time ago if I knew it worked this well.

 

*Asus is a huge company and I have no affiliation with them, I bought their router because it was suppose to be the best consumer grade router on the market.

 

Re: Problems Tonight 2/20/2012 -- Was: Re: Something is wrong. Netflix almost .....

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