02-07-2014 6:28 PM
I have recently upgraded my service from 3mb dsl to 12mb U-verse, but have not seen the speeds I want or have bought. I am using the nvg510 equipment, have tried multiple servers, rebooted the nvg510, cleared caches and tried both wireless and hard wired connections. What else can I do to get my download speeds I need?
02-07-2014 6:32 PM
As a first troubleshooting step, open a web browser and visit http://192.168.1.254/
Browse around until you see a page that has a table of line information such as sync speed, etc. Make a screenshot of that and paste it (using the image tool that looks like a tree in the rich text editor) into a reply on this thread. We'll look at that and take it from there.
02-07-2014 6:44 PM
|Downstream Sync Rate (kbps)||2560|
|Upstream Sync Rate (kbps)||766|
Is is this the right info?
02-07-2014 6:55 PM
Yep, that's the right page.
Your modem is only connecting to the Central Office at 2.56 Mbps. As such, the maximum package that you should be paying for is 3 Mbps. It may be possible for them to fix the lines so that you can get more than 2.56 Mbps, but if they cannot, I'd suggest you downgrade back to the 3 Mbps service.
Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
02-07-2014 7:03 PM
03-06-2014 6:32 PM
An ATT tech came out to my house to check the internal wiring....seems that the old 4-wire phone lines that were still connected to my new twisted wire Ethernet cable....was splitting the U-Verse signal. I think he called it bridging. Upon separating the old 4-wire from the telephone box, my signal was cleared and speed doubled. Thanks ATT tech.
03-06-2014 8:04 PM
Yes, it's called bridging, or a bridge tap or bridged tap when it happens on the lines outside your home.
It's often obvious when you can see a bitloading graph, which we couldn't with your RG.
That means that when the signal arrived at your NID from either the CO or your RG it went down the quad wiring as well as down the correct path, then it got to the unterminated end of the quad was reflected and came racing back up the quad. It arrived back at the NID and then went down both of the other two directions. That extra signal confused both ends of the conversation and caused bad performance.
Glad you got it sorted and thanks for reporting back.