Double billing - for telephone, both by ATT and U-verse!!
I've got to say, U-verse has a great product, I love it. My relationship with the company has been very frustrating.
Since my Internet and DSL service was provided by someone other than ATT, I had difficulty in getting my phone number ported to U-verse. I finally got that done.
However, since then, I am being doubled billed, by both ATT and U-verse.
Calls to U-verse, so far, have resulted in credits for the ATT bill, but I can't get the billing to stop. I was on the line for 45 minutes the last time with an agent who seemed like he knew what he was doing. However, last week, a new bill arrived from ATT along with another bill from U-verse.
I have spent hours at my home, at my workplace in parking lots and by the side of busy roads trying to get something seeming simple done. I have spoken to many pleasant representatives who have tried to resolve my issues. I guess that they don't have the time, training or tools to effectively do their jobs.
Thank goodness I don't do paperless billing and I haven't signed up for "autopay' (although I would like to).
Something however is terribly wrong with U-verse's ability to provide effective customer service. It must be outsourced with no oversight.
I work during the day and find it difficult to speak to someone in billing, during their business hours. I have to plan on taking several hours off on multiple occasions to find resolution. This costs me money. I resent it and if things do not improve I am going to have to bolt and sign up with another provider.
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