Door-to-door Salesperson Lied

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Contributor

Door-to-door Salesperson Lied

I recently switched to AT&T U-verse.  I had been with Comcast for years, but the AT&T U-verse sales rep assured me the $59 U-300 package was not a promotion with no contract.  I verified with the sales rep five different times asking if the $59 was a promotional rate and she said no.  She also failed to mention the $49 activation fee until the very end and then promised me gift cards as long as I signed up. 

 

I got my first bill and come to find out the $59 deal is for six months only.  I was completely taken advantage of and lied to my face.  I have repeatedly called the sales rep and she will of course not return my phone calls.  I have googled this topic and have found so many similar cases.  AT&T really needs to do something about this.  It was not beneficial for me to swith to their service as I was getting a lower rate than what AT&T offers after the six month promotion and having to pay an activation fee.  I also have yet to see any gift cards.

 

I called AT&T directly and the first person I spoke with was not helpful at all.  She did not care about my issue and kept telling me there was nothing she could do since I signed a contract.  I called back and spoke with someone much more helpful.  However, there is a much bigger issue here.  I am trying to reach out and get the door-to-door sale people to be legitimate salespeople.  AT&T should be ashamed they have people lying to their customers.  This is no way to do business.  I don't know how to get this issue escalated to someone who will listen so I am posting here. 

Message 1 of 8
Expert

Re: Door-to-door Salesperson Lied

There are no permanent discounted rates for the base packages.  After the new customer promotional period has expired, the regular rates kick in.  The regular rate for the U300 package is $87/month.

 

Also, did you redeem your gift card at the Reward Center online?

Message 2 of 8
Former Community Manager

Re: Door-to-door Salesperson Lied

I am very sorry that you had a poor experience with the door to door salesperson. 

 

Will you please send me a private message with your name, address and phone number? I want to ensure that the representative's manager is aware of this situation. 

Also, if you have not redeemed your reward online, please do so. Let us know if you have any trouble. 


To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 3 of 8
Contributor

Re: Door-to-door Salesperson Lied

I was also lied to by an AT&T salesperson.  I have searched the internet and heard the same scenario repeatedly. 

A nice young salesperson came to my door.  He stated that they were putting new fiber in the neighborhood and could get me TV and internet for $85/month FOREVER.  He stressed the word "forever".

This got my attention.   When I asked him about it further,  he said to call at the end of six months and they would extend the promo rate.

He wrote it down on his sales brochure, which I made sure to keep.  He even went on to say that he takes care of his customers and he would make the call for me.  

I asked him why AT&T does this and he said that most people just won't call and they proceed to the regular rate.  He wouldn't let that happen to me. 

I agreed to sign up. I thought that since I had it in writing and that I would make sure to call for myself,  I would be okay.

When my six months was comming up I made the call and they said that there was no promo extension.  I explained everything to the customer service rep.  He said that the door to door sales people are private contractors and AT&T is not responsible for them.  (Even though they are wearing an AT&T uniform)

 This kind of behavior is just not right.

 

[Per Guidelines:  Keep it Relevant and Appropriate].

Message 4 of 8
Former Community Manager

Re: Door-to-door Salesperson Lied

Hi Drew99 - I'm very sorry the door to door rep gave you the wrong information. 

 

Will you please send me a private message with your name, account number, phone number and the best time to contact you? Please include your physical address and if you recall, the date the rep visited your house. If you happen to remember his name, please include that as well. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 5 of 8
Tutor

Re: Door-to-door Salesperson Lied

Last week I was visited at home, and upon my own research learned most of the info was correct when I called ATT directly. However, the devil is in the details and ATT would not honor their own deal when I called them.

Message 6 of 8
Employee

Re: Door-to-door Salesperson Lied

Details?, did you sign up with the D2D rep who may be authorized to offer promos not available in a store or phone sales.
What info was not correct?

Did you visit the build a bundle page to customize your desired package(special pricing availability online only),
Then trying to place order with could not get same deal? In other words what deal and with whom would ATT not honor.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 8

Re: Door-to-door Salesperson Lied


eaandrews wrote:

Last week I was visited at home, and upon my own research learned most of the info was correct when I called ATT directly. However, the devil is in the details and ATT would not honor their own deal when I called them.


If you have a signed contract then AT&T will honor it. If you don't have a copy then you probably won't. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 8 of 8
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