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Posted Feb 18, 2014
4:35:19 AM
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Does DVR box have to be powered on to record/pause/RR live TV on other STB's?
Edited by MLaG03 on Feb 18, 2014 at 4:36:18 AM

I just upgraded my circuit to the 45Mbps, and the DVR unit was moved to a different TV. Now it seems that the DVR functions for the other STB's only work if the DVR unit is powered on. This may be normal, because I mainly watched TV before, using the DVR unit. Eveything was coax before, and is now either Cat5 or wireless.

I just upgraded my circuit to the 45Mbps, and the DVR unit was moved to a different TV. Now it seems that the DVR functions for the other STB's only work if the DVR unit is powered on. This may be normal, because I mainly watched TV before, using the DVR unit. Eveything was coax before, and is now either Cat5 or wireless.

Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 18, 2014 4:42:48 AM
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ACE - Expert
Edited by aviewer on Feb 18, 2014 at 4:57:23 AM

MLaG03 - The DVR does have to be powered up, That is plugged in to live power. But, it does not have to be awake (turned on). Think of the recording and viewing as separate circuits that operate independently.  As if the viewing side were a seperate STB. The viewing requires it be turned on. Tte recording does not.

Try a whole house reboot. Pull the power on RG, DVR & STBs.
Restore power on RG. Wait for all green.
Restore power on DVR. Wait for viewing.
Restore other STBs.

MLaG03 - The DVR does have to be powered up, That is plugged in to live power. But, it does not have to be awake (turned on). Think of the recording and viewing as separate circuits that operate independently.  As if the viewing side were a seperate STB. The viewing requires it be turned on. Tte recording does not.

Try a whole house reboot. Pull the power on RG, DVR & STBs.
Restore power on RG. Wait for all green.
Restore power on DVR. Wait for viewing.
Restore other STBs.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 18, 2014 4:54:57 AM
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I will try whole house reboot, but as of now, the DVR box has to be on...not just connected to power, but on. I have even tested this, DVR off no other STB can record or pause, DVR on, everything works.

I will try whole house reboot, but as of now, the DVR box has to be on...not just connected to power, but on. I have even tested this, DVR off no other STB can record or pause, DVR on, everything works.

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Feb 18, 2014 5:05:39 AM
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Whole house reboot did not change anything, DVR still has to be physically powered on in order for the other STB's to use DVR functions.

Whole house reboot did not change anything, DVR still has to be physically powered on in order for the other STB's to use DVR functions.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 18, 2014 5:28:44 AM
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I would think the DVR needs to be replaced since this is not normal behavior.

 

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can arrange a replacement to be sent to you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would think the DVR needs to be replaced since this is not normal behavior.

 

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can arrange a replacement to be sent to you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 18, 2014 6:07:02 AM
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ACE - Expert
MLaG03 - Yes, you probably need a new DVR. You can save the replacement activity if it works after a software reload -

1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.

The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.

Since you are not totally out of service, you are not "waiting" for the replacement. On the other habd, if it works, you are done & do not have ti ask for & go through steps for a replacement
MLaG03 - Yes, you probably need a new DVR. You can save the replacement activity if it works after a software reload -

1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.

The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.

Since you are not totally out of service, you are not "waiting" for the replacement. On the other habd, if it works, you are done & do not have ti ask for & go through steps for a replacement
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 18, 2014 6:36:46 AM
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Yes, the Uverse DVR must be powered ON. So that you'll be allowed to use the DVR features on the other Uverse receivers.

 

U-verse Total Home DVR features - https://www.att.com/esupport/article.jsp?sid=KB407845

 

U-verse Total Home DVR - https://www.att.com/esupport/article.jsp?sid=KB401904

 

Resolving error screens and messages for U-verse TV - https://www.att.com/esupport/article.jsp?sid=KB401985

 

Please refer the above articles for additional information.

Yes, the Uverse DVR must be powered ON. So that you'll be allowed to use the DVR features on the other Uverse receivers.

 

U-verse Total Home DVR features - https://www.att.com/esupport/article.jsp?sid=KB407845

 

U-verse Total Home DVR - https://www.att.com/esupport/article.jsp?sid=KB401904

 

Resolving error screens and messages for U-verse TV - https://www.att.com/esupport/article.jsp?sid=KB401985

 

Please refer the above articles for additional information.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 18, 2014 7:13:25 AM
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Your links do not go anywhere Bell, and everyone else is telling me that the DVR should work in standby mode, and not have to be powered on.

Your links do not go anywhere Bell, and everyone else is telling me that the DVR should work in standby mode, and not have to be powered on.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 18, 2014 7:36:20 AM
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ACE - Expert
MLaG03 - I did click the links & found them to be general drivel that does not address the issue. I think we have carefully addressed the power situation - The hard drive is not going to record any shows without a source of power, but it should record even though the connected TV says press OK to watch TV.
MLaG03 - I did click the links & found them to be general drivel that does not address the issue. I think we have carefully addressed the power situation - The hard drive is not going to record any shows without a source of power, but it should record even though the connected TV says press OK to watch TV.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 18, 2014 10:30:32 AM
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ACE - Expert
@MLaG03 - There is one other possibility - When you moved the DVR , did you use a new power strip that is designed for computers, so that when you power up your computer it powers the peripheral devices. If you have this case, the DVR could be losing power.

There is a similar case on HDMI. There is a setting in the TV that allows on/off on the HDMI feeding device.This should not affect the DVR, but it is a new device. who knows how it works. Turn on the TV. Disconnect the HDMi. can you tell idf the DVR is asleep. See if recordings work.
@MLaG03 - There is one other possibility - When you moved the DVR , did you use a new power strip that is designed for computers, so that when you power up your computer it powers the peripheral devices. If you have this case, the DVR could be losing power.

There is a similar case on HDMI. There is a setting in the TV that allows on/off on the HDMI feeding device.This should not affect the DVR, but it is a new device. who knows how it works. Turn on the TV. Disconnect the HDMi. can you tell idf the DVR is asleep. See if recordings work.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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Feb 20, 2014 8:59:05 PM
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ACE - Master
Edited by hpmsrm on Feb 20, 2014 at 9:01:40 PM

To support what others have said about the DVR not needing to be turned on.....

 

In our home we have the DVR and two other regular STB's....one in the living room and one in the kitchen.  The DVR unit is back in my computer room.  It is ALWAYS plugged in....directly into the wall outlet....not into a strip.  95% of the time the DVR is turned off.  But both our other STB's have full access to the DVR function....recording...scheduling....FF and rewind....etc. etc. etc.  No problems.  Two TV's are connected via HDMI....but the STB in the living room is connected to the 55" Sony via component cable.  So we see no issues with HDMI in regard to functioning of the DVR.

 

If performing the full reboot with the reinstallation of the operating system does not help....IMHO you need to contact CS and have a new DVR STB delivered to your home.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher

To support what others have said about the DVR not needing to be turned on.....

 

In our home we have the DVR and two other regular STB's....one in the living room and one in the kitchen.  The DVR unit is back in my computer room.  It is ALWAYS plugged in....directly into the wall outlet....not into a strip.  95% of the time the DVR is turned off.  But both our other STB's have full access to the DVR function....recording...scheduling....FF and rewind....etc. etc. etc.  No problems.  Two TV's are connected via HDMI....but the STB in the living room is connected to the 55" Sony via component cable.  So we see no issues with HDMI in regard to functioning of the DVR.

 

If performing the full reboot with the reinstallation of the operating system does not help....IMHO you need to contact CS and have a new DVR STB delivered to your home.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Does DVR box have to be powered on to record/pause/RR live TV on other STB's?

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