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Does ATT have a walk-in office so I can prove that I've paid my bill?

Does ATT have a walk-in office so I can prove that I've paid my bill?

Last August, I mistakenly made a $135.63 online payment to an my old DLS ATT account.  It should have gone to my unverse account. ATT debited my checking account, but they still can't find my payment. So my uverse account has been in arrears -$135.63.  Customer service asked me to fax the bank transmittal to 866-370-1060 as proof of payment.  We have sent it THREE times.  According to my bank, "Cindy in Cash Ops" moved payment to correct account on Dec. 16. But my bill still has not been credited.  ATT has cut off my service twice and and is theatening to do it again. I always pay my bills on time and have perfect credit rating.  

 

I've given up trying to resolve this over the phone.  I know ATT has offices in Austin Texas.  Does anybody know a physical addess where I can go there in person with documentation and prove that I've paid my Ausgut 2013 bill?

 

Thanks!

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Message 1 of 7
ACE - Master

Re: Does ATT have a walk-in office so I can prove that I've paid my bill?


Steaphan32 wrote:

Last August, I mistakenly made a $135.63 online payment to an my old DLS ATT account.  It should have gone to my unverse account. ATT debited my checking account, but they still can't find my payment. So my uverse account has been in arrears -$135.63.  Customer service asked me to fax the bank transmittal to 866-370-1060 as proof of payment.  We have sent it THREE times.  According to my bank, "Cindy in Cash Ops" moved payment to correct account on Dec. 16. But my bill still has not been credited.  ATT has cut off my service twice and and is theatening to do it again. I always pay my bills on time and have perfect credit rating.  

 

I've given up trying to resolve this over the phone.  I know ATT has offices in Austin Texas.  Does anybody know a physical addess where I can go there in person with documentation and prove that I've paid my Ausgut 2013 bill?

 

Thanks!


I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7

Re: Does ATT have a walk-in office so I can prove that I've paid my bill?

I sent a PM to customer care yesterday. Haven't heard back so far.

Thanks
Message 3 of 7
ACE - Master

Re: Does ATT have a walk-in office so I can prove that I've paid my bill?


Steaphan32 wrote:
I sent a PM to customer care yesterday. Haven't heard back so far.

Thanks

You will generally hear back within 2 business days. Since you posted on a Saturday, that would be Tuesday.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7
ACE - Master

Re: Does ATT have a walk-in office so I can prove that I've paid my bill?


Steaphan32 wrote:

Last August, I mistakenly made a $135.63 online payment to an my old DLS ATT account.  It should have gone to my unverse account. ATT debited my checking account, but they still can't find my payment. So my uverse account has been in arrears -$135.63.  Customer service asked me to fax the bank transmittal to 866-370-1060 as proof of payment.  We have sent it THREE times.  According to my bank, "Cindy in Cash Ops" moved payment to correct account on Dec. 16. But my bill still has not been credited.  ATT has cut off my service twice and and is theatening to do it again. I always pay my bills on time and have perfect credit rating.  

 

I've given up trying to resolve this over the phone.  I know ATT has offices in Austin Texas.  Does anybody know a physical addess where I can go there in person with documentation and prove that I've paid my Ausgut 2013 bill?

 

Thanks!


Walk in to any AT&T store?  http://www.att.com/maps/store-locator.html#fbid=atK5NdFdF1p

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7

Re: Does ATT have a walk-in office so I can prove that I've paid my bill?

I'll try going to one of the AT&T stores...wasn't sure they dealt with u-verse billing issues. It will be a relief talking to someone in person rather than the ATT robot voice.
Message 6 of 7
Highlighted

Re: Does ATT have a walk-in office so I can prove that I've paid my bill?

Update: I was contacted by an ATT rep and my account has been adjusted as requested.

 

 

Message 7 of 7
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