12-04-2013 6:08 PM
Im at my wits end here. I have had u-verse tv and internet at my home for two years now with no issues. I have six boxes total including the dvr all have cat-6 ran to them back to a gigabit switch provided by Uverse tech to RGW. Recently I cancelled the internet due to speed limitations and went to the cable company, from that day forward playback in all of the rooms away from the dvr try to play a recording and pause every 5 seconds and then finally just stop. I have called three times to support on it . The first time they reset all my boxes and gateway didnt work. They setup a tech visit he came and did a three finger command on dvr unplugged other stbs and replugged them back in. They started to work so I was like great. Next day same issue.
Called back to support they did a reset of gateway worked for 1 day and same issue back. This last call they sent me a replacement dvr same issue right out of the box. I dont want to cancel my Uverse tv,I do like it but if they cant find a fix I have no choice but to cancel. I tell all the techs up front I never had this problem until I cancelled the internet but they assure me the service should still be fine but its not. It seems like it just doesnt have enough bandwidth to complete the playback. Any suggestions would be greatly appreciated
12-04-2013 6:16 PM
12-04-2013 6:52 PM
12-05-2013 6:01 AM - edited 12-05-2013 6:02 AM
Are the RG and STBs isolated from the cable internet? Ie., are you using the gigabit switch for both tv and cable internet?
12-05-2013 6:28 AM
12-15-2013 6:14 PM
I wanted to post how it finally got fixed. Another ATT Uverse tech came out. After diagnosing all my equipment he changed out my gateway. I had the second generation all black model and he switched me to the first silver model, and he moved my dvr right beside the gateway since I have a tv there. He told me since the signal is strongest there would be wise to leave it there. So far a couple of days no issues (knock on wood). I will keep monitoring