Do they lie to you at Customer Service, in hopes that you will give up and just pay the bill?
Ive been paying for a router in 3 installments that I was promised, would be no charge for when I ordered the service. I was told that I had to pay for the connection fee only, which would be billed in 3 monthly installments. Ive contacted customer service each month about this issue and each month I'm told it will be removed from my bill. It is still on my bill!!! I'm disgusted with the service I've received. This is not the AT&T I've traded with for so many years...
Re: Do they lie to you at Customer Service, in hopes that you will give up and just pay the bill?
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
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