10-05-2013 11:10 PM
You do not qualify for the 4HD profile. Your max user rate is 27 Mbps. Your line cannot support the 32 Mbps profile require for the 4HD profile. In fact, with your max user, your should not be on your current 25 Mbps profile. Are you currently experiencing any freezing or pixilation issues with your system?
10-05-2013 11:13 PM
10-05-2013 11:53 PM
I haven't encountered one system freeze in the 6 months that I've had it. Keep In mind this is a brand new house with all brand new wiring.
Sent from my iPhone
The wiring would not matter. It's simply a bandwidth issue.
10-06-2013 7:56 AM
10-06-2013 2:09 PM
We have tested your service and verified the ability to upgrade your profile to a 32/5mbps profile. I'm sorry we were not able to make the changes. I have sent you a private message with specific details regarding this request.
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