12-17-2013 9:56 AM
I am writing today from my phone since my uverse internet and TV are once again , for third time in 6 months, not working. It is absolutely ridiculous that the equipment keeps failing. I have had my entire house required 2 times already (Which did not fix the original problem at all).Then, now just 3 months later, nothing works. Repairman came and said it wasn't the modem after all and was a problemish at outside wiring. So now I sit again for a few more hours waiting for outside repairman to come and fix that. All the while, another wasted day. I can not do any work-'no internet to telecommute. All this while still paying upwards of $200 a month to this company who can't even give me working equipment. Anyone else have such low opinion of uverse. Not sure what company to change to for these services......
12-17-2013 11:37 AM
Thanks for posting. I'm so sorry to hear that your U-verse services are down. If you don't mind, please send us a private message by clicking here so we can get you in touch with our U-verse technical experts.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns!
12-17-2013 3:03 PM
12-18-2013 1:40 PM
Have you had a chance to use the link I provided to send us a message? If not, I strongly encourage you to do so.
This is not the same Customer Care you've worked with over the phone. This team is dedicated to handling escalations from the forums.
Please let me know if you have any other questions or concerns!
12-18-2013 2:19 PM
We have received your message and look forward to working with you to get this resolved.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
12-29-2013 8:29 AM
We too are DISSATISFIED with ATT. 4 out of 6 tvs would not hold a signal. A tech came out yesterday (over 1 hour late). After 2 hours of changing out cables and doing something with the phone line, they seemed to be working. 2 hours later the same 4 tvs went out again!! At about 10:45pm we called tech support. They were unable to get the tvs working and said they couldn't get anyone out until monday. She said that since the tech who came out left his number, we could call him, provide the tkt number and if he worked on Sunday (today) he could move the tkt to himself and come out. Of course we haven't received a phone call and after calling tech support again, no one can come out until Monday b/t 12-4. This is the 2nd time in about 7 months that we have had an issue with the equipment. The customer service sucks and I pay over $200 a mth. Google fiber is coming to our area and I plan on switching to anything but ATT. I will also be canceling my cell service just because I am upset about the lack of service I am receiving with U-verse. That's over $200 mth also. Waiting for crappy service for 2 days won't happen again for us. I plan on cancelling as soon as I can.
12-29-2013 10:43 PM