I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
If they can't help you they can get you to whomever can.
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We have received your message and would be glad to assist you with everything. We greatly apologize about all the issues you have encountered and will do our best to make sure everything gets addressed.
AT&T Customer Care
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.