09-08-2013 11:43 AM
My Internet/TV disconnects about 5 - 10 times each day. The duration is short, but it's just long enough to cause me to be logged off my work VPN, games, or to interrupt the TV. I see the light go red on the U-verse gateway but after a short time it starts flashing green and then the connection comes back. I have tried unplugging it, but the random disconnects continue. This problem started few months ago but the disconnects have become more and more frequent.
09-08-2013 11:55 AM
I would suspect that you have line sync issues. Once the error rate becomes to much for the router to handle it resets. Stand by and one of the community managers can remotely test your equipment and put a plan of action into effect to resolve your issue.
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09-08-2013 12:12 PM
Hello dano111, I'm sorry about the service interruption you are experiencing. I can help you investigate what causes your service to disconnect randomly and provide you some options to resolve this. I have sent you a private message to discuss your account.
09-19-2013 11:06 AM
I've been having the same problem lately with the u-verse television going black, and several times a day. I've reset the modem and receiver several time to reboot but this is still happening. Has anyone out there found a way to resolve this problem? Adding this, I have had the receiver and modem replaced a few weeks ago for the same reason.
09-19-2013 1:55 PM
08-24-2015 8:43 AM
this has been happening to me in the last couple of months and seemingly more frequently lately.
08-24-2015 5:01 PM
I've had this service for less than a week and get the same thing.
Today alone, in the past 7 hours, it has disconnected 19 times.
I'm not too pleased about this service.
08-24-2015 6:49 PM
Same problem but won't reconnect unless I reset modem. Tech came out and replaced modem, I am still having the problem. Tech visit did not help. What is my next step?
08-25-2015 10:54 AM
If you happen to have a 510/589 Arris/Moto RG, IPv6 causes disconnects, rebooting and browsing problems.
Disable IPv6 in the RG's Gui. http://192.168.1.254/
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08-25-2015 6:58 PM
My IPv6 was not disabled. I have disabled it now. I'll try to check back in and let you know if that helped. No disconnects for a few hours so far!
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