Anyone else get "disconnected" or hung up on while on hold at closing time by customer service?
I ordered SHO last night via internet, and after 12 hours it still didnt show up in our guide. I called and was told to wait and that the order did not go through. Quarter to closing time we called to resolve the issue so that the additional service of SHO would be added to our service. My husband was put on hold and either hung up on or disconnected at 7:00pm (closing time.) We then tried to reorder Showtime via remote control on the tv. It showed up 30 minutes later. I am still upset about being hung up on.
I apologize about your experience to upgrade your TV package. I understand you were able to resolve this by submitting your order online. If you have any additional issues I will be glad to help. If you encounter an issue with an order you place in the future, I recommend checking the U-verse Order Status tool to find out more information about an order.
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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