11-20-2013 2:59 PM
First my setup of the ATT Equipment:
ATT (2-Wire)U-Verse modem with Cisco_AP_ATT connected to it. ATT U-Verse Wireless TV Reciever connects to the Cisco_AP_ATT device.
Cisco ASA Firewall connected to ATT (2Wire) U-Verse modem.
DMZplus mode used pointing to the Cisco ATT Firewall.
Being able to connect back to my house when I travel to upload pictures. Having family connect to upload/download photos. All over SSL VPN. (Think easy of use for non technical people). I want to use port TCP/443 and not some other port.
Now if the Wireless U-Verese reciever and the Cisco_AP_ATT Access Point is removed, I delete the port forward policy setup for them, it all works as I expect it to. I can use TCP/443. Adding the AP and Reciever back in, 48 hours until the port forward policy is placed back by ATT management tools. My impression of time and what is placing it.
I called ATT Uverse support and ATT Connect. I went round and round on this issue with both parities (I think about 6 hours total), about TCP/443 being port forward and coming back even if it is deleted. ATT Connect left me with the impression that they (at their Level 3) could not do anything further to help me. ATT Uverse support basically left me with an impression that they couldn't do anything further to help me
I was left with the overall impression that since this was a consumer account, there was not anything that could be done.
My request is basically that they use a different port for the AP management. And why are they using it to manage the AP, and why is the AP even being manged? (If I delete it, things still work. It just comes back.)
Reason I'm disappointed, neither party was willing to escalate the issue further to see if the mangement tools would be changed (I'm not the only one with this issue). ATT Connect said they can't do anything further. ATT U-Verse said it was out of policy go to ATT Connect.
I ended up with both parties on the phone at the same time. Never received a good answer.
11-20-2013 4:31 PM
11-20-2013 7:26 PM
11-24-2013 7:46 AM
Why do they need to manage the WAP? I have deleted that setting, and didn't have a problem. It doesn't make any sense to manage the WAP.
11-24-2013 7:48 AM
I ended up using a different port. To me this is just ATT being difficult and customer unfriendly.
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