04-01-2014 3:35 PM
So I would like to know why/how these 2 devices are used together. I had Directv installed the day I moved into my home and I have Uverse Internet. Ever since the beginning I have had nothing but problems with my internet. It drops out every 4-5 days (after lowering internet speed and many other changes to get to this point). I have spent 3 months working with Prem techs and Line techs (Joe Texeira has been very helpful). No one has ever answered my question of whether having 2 routers/modems in the same location could be causing a problem. I have had 3 RG's, 2 splitters, multiple line splices replaced, equipment changed in central office twice and 220' of new phone line replaced underground in my neighbor's backyards. After much frustration, I disconnected my Directv from the internet. Ever since then, I have not lost my internet. My Directv service requires a connection to the internet. Is there a department somewhere that can explain how to make these to devices work together?? Does it have to be hard wired to be able to work?? I wouldn't think so since it was set up by Directv and they are bundled with Uverse.
04-01-2014 3:52 PM
04-07-2014 7:06 AM
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