04-08-2014 4:24 AM
I have three black remotes, all model S10-S3. The volume button on the most frequently used remote is failing, working only sporadically--other buttons work just fine. So I called CS yesterday, who transferred me to TS, and they readily agreed to send a new remote at no charge. I verified the model number twice, and was assured that they would send the S10-S3. Of course, the order confirmation I received says they are sending the S10-S1. This was the only information I could find on the different models--there are apparently 4 models of the standard remote available, but the differences between them are not apparent to me.
So my question, is whether they are interchangeable and the S1 will work just fine; or whether I need to get a replacement for the replacement. Since I know full well the amazing knowledge represented in this forum, I am hoping for an answer that makes sense before I call TS back and perhaps complicate the issue even further. Next level would be AT&T Customer Care.
Thanks for any input.
04-08-2014 4:34 AM
04-08-2014 4:37 AM
Makes sense--I guess I was just trying to be proactive, but I suppose I should see what's actually in the box before I worry. It should arrive in another day or two, and I will actually try to program it and post the results. Thanks much for the quick answer.
04-09-2014 1:32 PM
Well, I got the box and it didn't have an S1. It didn't have an S3. It DID have an S4. But it took all of a minute or two to use the automatic remote setup (in the Help section of the Menu) and get it working. So I guess the particular model numbers are at least somewhat interchangeable.
04-09-2014 1:59 PM
04-09-2014 2:26 PM
No obvious physical differences (other than the fact that S10-S4 is printed on the bottom ). And I doubt I'll encounter any obscure programming issues since I only intend to control the TV and DVR with the remote. So all is well and your advice to wait for the actual item was the smart thing to do. Thanks again.
04-09-2014 2:42 PM