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Posted Jan 25, 2014
9:55:31 AM
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Dead Pace 5031NV blinks '1 5' on power LED

My pace modem was functioning erratically since install 2 months ago.

 

Last night it froze up, shut down the wifi, ethernet ports and phone but still had all green lights on face.

 

Disconnected power for 30 seconds and resonnected.   Power light started blinking and thought it was booting so I went to bed.

 

Awoke and it was still just blinking the power light.

 

Unplugged it again and watched and it starts to wake up, then was blinking out what seemed to be codes.  Initiallly looked like 5 or 6 different codes but I couldn't write them down at the time, no pen. 

 

When I got a pen, power cycled the modem and now get just one code, 1-5

 

R (RG) G   G G G G G

 

this code repeats

 

Prior codes seemed to be several different ones before it settled into this constant 1 5 cycle.

My pace modem was functioning erratically since install 2 months ago.

 

Last night it froze up, shut down the wifi, ethernet ports and phone but still had all green lights on face.

 

Disconnected power for 30 seconds and resonnected.   Power light started blinking and thought it was booting so I went to bed.

 

Awoke and it was still just blinking the power light.

 

Unplugged it again and watched and it starts to wake up, then was blinking out what seemed to be codes.  Initiallly looked like 5 or 6 different codes but I couldn't write them down at the time, no pen. 

 

When I got a pen, power cycled the modem and now get just one code, 1-5

 

R (RG) G   G G G G G

 

this code repeats

 

Prior codes seemed to be several different ones before it settled into this constant 1 5 cycle.

Dead Pace 5031NV blinks '1 5' on power LED

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Jan 27, 2014 2:35:49 PM
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Community Manager

Hello, billheckel!

 

Thanks for posting. I'm sorry to hear you're having issues with your modem. If you don't mind, please click here to send a private message to our U-verse experts.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, billheckel!

 

Thanks for posting. I'm sorry to hear you're having issues with your modem. If you don't mind, please click here to send a private message to our U-verse experts.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Dead Pace 5031NV blinks '1 5' on power LED

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Jan 29, 2014 8:44:53 AM
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Community Support

Hi @billheckel 

 

We have received your Private Message and we'll be glad to assist you! Smiley Happy


- MorganCS
- ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @billheckel 

 

We have received your Private Message and we'll be glad to assist you! Smiley Happy


- MorganCS
- ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Dead Pace 5031NV blinks '1 5' on power LED

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