09-08-2013 8:11 PM
When watching certain high definition programs from the DVR I get freezing, stuttering, and skipping at times. If I rewind and play it back, the problems are gone only to re-occur at another point.
I have not noticed any problems with live TV or standard definition programs from the DVR.
I think the problem may be made worse because I have a powerline adapter in order to get decent internet access in one part of my house. We have a lot of wifi interferance in our area which makes the wifi solutions not so good.
We had a tech support person come out a few months ago and they made some changes to our home wiring saying we had some coaxial connections active which we aren't using and they tightened all of the connections. We didn't notice any improvement after that, but they did manage to disconnect our phone lines requiring another tech to come out to fix that problem. We've been reluctant to call tech support to come out again since they made things temporarily worse the last time and didn't fix the problem.
Could this be a powerline adapter problem, is there any way to improve the problem? Any suggestions how we can get this resolved?
09-09-2013 10:59 AM - edited 09-09-2013 11:01 AM
If the problems happen on playback, and move around in the recording during the playback, then the issue is between your DVR and your STB doing the playback. Which makes sense, because your line stats are good enough.
How is all your AT&T U-verse equipment connected to each other? Include the Residential Gateway (RG, or "modem"), the DVR and all STB. Include any coax diplexors, spliters. Include any Ethernet cabling and switches. Include how your powerline adapators are involved, if they are.
09-09-2013 11:43 AM
My DVR/STB is connected to the RG via ethernet cable. That TV is standard def and has no problems.
The other two set-top boxes (one on SD TV and one HD TV) are connected by coaxial cable. As best I can tell, the coaxial cable goes from the RG to the wall, and then to a splitter (I think it is a splitter) that sends the signal to the two wall jacks. Coax cable from the wall jacks to the STB.
The powerline adapter is not connected to any of the STB's. An ethernet cable out from the RG goes to the powerline adapter and the other end of the powerline adapter connects to a printer, a desktop computer, and to a TV (for streaming through amazon, youtube, netflix, etc).
09-09-2013 12:39 PM
12-05-2013 5:23 PM
I have a skipping problem: Only with HD 'recorded' content. Only on the wireless receiver. The recorded material plays back fine on the dvr box. The wireless receiver will play 'unrecorded' content both in SD and HD without skipping. Only with HD 'recorded' content does the pause and skip occur.
What we have done.
I've called and gone through the 'power' reset by pushing and holding the button on the wireless receiver.
I've unplugged the unit, waited and re-plugged. I've pushed the 'ok and down arrow' simultaneously. I've wired the wireless receiver to the residential gateway. (the dvr box is ethernet connected to the RG) None of those things has resolved the issue. It comes back within 30 minutes.
I had the wireless receiver replaced with a new wireless receiver. Two weeks have gone by and now that box is beginning to pause and skip on HD recorded content.
I live next to radio towers. ATT upgraded my wiring and added a new RG this past October. Up to that time, my HD picture would have some pixelation. I 'overheard' the signal reaching my home degrades somewhat to 16Mbs (don't know if that figure is accurate, just overheard it).
What do I do next?
12-05-2013 5:49 PM