08-28-2013 5:11 PM
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12-27-2013 4:54 PM
I am having the exact same issue. I didn't understand some of the lingo used in the responses. Can someone explain in plain English exactly what I need to do to troubleshoot this issue.
Also, I'm skeptical about being able to do this without having someone on the phone walking me through it. I tried to call the customer service number earlier in the day and kept on getting cut off. What is the best number to call and actually talk to a person and not an automated response computer? (after I fail at the instructions you post here ).
12-27-2013 5:24 PM
12-27-2013 5:48 PM
I had an IT friend fix it. You can google the process, but basically you need to discharge the capacitors. I think you have to unplug it and then hold down the power button for a minute while it's unplugged. Sorry, I can't remember exactly what was done, but it worked. Best of luck.
Sent from my iPhone
Rebooting the DVR while it's unplug wouldn't have done anything. Sounds like you did a hard reset which erased all of your recordings.
Of course, if you did this back in August and here it is Dec., I can see that perhaps you don't recall the exact steps.
To the previous poster, try resetting your system before you do a hard reboot of the DVR by unplugging it and the RG (modem) and then plug the RG/modem in; wait for it to boot back up and then plug the DVR in and let it cycle thru and boot up.
12-28-2013 1:52 PM
i shut down the modem and the dvr/receiver as instructed. After going through a long reboot, I now have a red X on my TV. Do I need to replace the unit? I'd hate to lose my recordings.
12-28-2013 2:04 PM
Also, what do you mean by a "hard reboot?"
I've never had to reformat my DVR but I found this on another thread:
Depress the "Power", "OK", and "DOWN" buttons for 10 seconds,release "POWER" and then the middle lights will flash three times, release all buttons, you'll see a single gear appear on screen, then 2 gears, etc. give it about 15+ minutes to reset, then another five to load the guide and DVR functions.
The DVR unit will reformat the hard drive and wipe out the recordings.
This should only be done as a last resort. If you have to get a new DVR, all of your recordings will be lost anyway so sometimes it's worth a try.
02-09-2014 12:57 PM
I had this same problem today and after working with customer service, I decided to try this. It worked!! I did lose all of my DVR recordings, but its cable, it'll come back on..
02-11-2014 6:58 PM
I too have this problem, I knew that even if it was the dvr, I'd have to get a new one and all my recordings would be gone, so i went ahead and did the hard reboot. I'm hoping it works. It just got done with the start-up, and it seemed to work. I'm still crossing my fingers
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