10-17-2013 9:51 PM - edited 10-17-2013 9:55 PM
First off, I don't watch much TV, so this problem just popped up out of the blue. There hasn't been any recent power outages, no overuse, no nothing.
Alright, so I turn my TV set on to see a big red x with two gray dots below it. I perform the usual rigmarole, I check connections, I then reset the box by holding the power button for ten seconds. The scren now shows a gear with the loading bar at the bottom. The loading finishes only to go back the red X.
I then unplug the box for 10 or more seconds, and replug it back in. Now I get three gray dots that show up for 5-10 seconds, then the screen goes black, the power button on the receiver flashes, and the process starts over again. My TV is now on a constant loop of dots, then nothing, then dots, then nothing...etc.
This DVR is barely 2 months old, and I'm getting really p'od at the idea of having to perform a disaster recovery, as I would not want to lose all of my recordings. Nor do I wish to replace the darned thing, for the same reasons, as well as it being so barely used.
And instead of just telling me to call tech support, does anyone actually have any immediate tips they can give me?
10-17-2013 10:06 PM
10-17-2013 10:10 PM - edited 10-17-2013 10:16 PM
There's absolutely nothing I can do myself? Great solution, never heard that one before.
Why or how does this sort of thing happen? It was perfectly fine yesterday. And its almost brand new. And no, my recordings arent gone as far as I can tell. I just can't access or use anything.
Is there any kind of option where my recordings come out intact? Or are these dumb things supposed to break down periodically to make ATT as much cash as possible?
This whole thing makes me feel ripped off.
10-17-2013 10:42 PM
10-18-2013 7:57 AM
My name is Morgan, I'm one of the U-verse Community Specialists. I'm very sorry that your DVR box is not working the way it is supposed to but, I'd like to help you get this resolved. I'm going to send you a private message to gather some account information and to discuss some options to resolve this. Thank you!
10-19-2013 7:33 PM
As a long time uverse customer and current user of the 2250 motorola I can assure you (knock on wood) your problems are very rare and unique. The new d.v.r. will solve your issue and just call it bad luck. Their equipment is high quality and has many awesome capabilities which you will learn.
Relax and let them set you up with a new one.
By the way, a collegue of mine HAD Comcast/Xfinity and went through 5 d.v.r.s. in a month on top of the worst customer service.
You'll be fine.
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