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Posted Dec 23, 2013
9:41:49 AM
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DVR Time off?
Edited by Bell1_1 on Dec 23, 2013 at 9:43:31 AM

I've seen the other posts about the time benig off and understand about the soft padding but this is a little different. Unless I go into each program I have scheduled and add 5 minutes to the end, I miss the end of the program. I've checked the time showing on Uverse against a couple of time of day service #'s plus two atomic clocks in the house and Uverse seems to be off by 2 or 3 minutes on each one. Has anyone else noticed this problem?

I have tried rebooting the DVR but that didn't seem to help.

I've seen the other posts about the time benig off and understand about the soft padding but this is a little different. Unless I go into each program I have scheduled and add 5 minutes to the end, I miss the end of the program. I've checked the time showing on Uverse against a couple of time of day service #'s plus two atomic clocks in the house and Uverse seems to be off by 2 or 3 minutes on each one. Has anyone else noticed this problem?

I have tried rebooting the DVR but that didn't seem to help.

DVR Time off?

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Dec 23, 2013 2:10:28 PM
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ACE - Master

I haven't come across this issue........What area of the US are you in?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I haven't come across this issue........What area of the US are you in?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 23, 2013 3:39:54 PM
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I"m in South Carolina. It's not a big problem unless I've maxed out hourly recordings, then that 5 minutes extra comes into play. Each day, I've managed to go in and extend the recording time by 5 minutes.

I"m in South Carolina. It's not a big problem unless I've maxed out hourly recordings, then that 5 minutes extra comes into play. Each day, I've managed to go in and extend the recording time by 5 minutes.

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Dec 23, 2013 4:16:38 PM
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ACE - Master

Maybe try sending a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They might be aware of an issue or maybe something is flakey with your DVR.  They can run some tests and replace any equipment as needed.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Maybe try sending a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They might be aware of an issue or maybe something is flakey with your DVR.  They can run some tests and replace any equipment as needed.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 23, 2013 5:10:40 PM
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ACE - Expert

Bell1_1 wrote:

 

I've seen the other posts about the time benig off and understand about the soft padding but this is a little different. Unless I go into each program I have scheduled and add 5 minutes to the end, I miss the end of the program. I've checked the time showing on Uverse against a couple of time of day service #'s plus two atomic clocks in the house and Uverse seems to be off by 2 or 3 minutes on each one. Has anyone else noticed this problem?

I have tried rebooting the DVR but that didn't seem to help.


I would suggest that you reboot your U-verse gateway along with each of your U-verse receivers.  After that, see if the times are still off.


Bell1_1 wrote:

 

I've seen the other posts about the time benig off and understand about the soft padding but this is a little different. Unless I go into each program I have scheduled and add 5 minutes to the end, I miss the end of the program. I've checked the time showing on Uverse against a couple of time of day service #'s plus two atomic clocks in the house and Uverse seems to be off by 2 or 3 minutes on each one. Has anyone else noticed this problem?

I have tried rebooting the DVR but that didn't seem to help.


I would suggest that you reboot your U-verse gateway along with each of your U-verse receivers.  After that, see if the times are still off.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 2, 2014 8:45:22 AM
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ACE - Expert

Bell1_1 wrote:

I"m in South Carolina. It's not a big problem unless I've maxed out hourly recordings, then that 5 minutes extra comes into play. Each day, I've managed to go in and extend the recording time by 5 minutes.


I'm in South Carolina as well, and haven't noticed either problem (clock being off or missing the end of the recording).  I'm in the Greenville/Spartanburg/Anderson/Asheville market and served by that VHO.

 

Are you in this same market?

 

Also, is this on pretty much any channel or just one or two in particular?

 

I'll make a point to check the STB clocks against my WVV-synced watch and report back.

 


Bell1_1 wrote:

I"m in South Carolina. It's not a big problem unless I've maxed out hourly recordings, then that 5 minutes extra comes into play. Each day, I've managed to go in and extend the recording time by 5 minutes.


I'm in South Carolina as well, and haven't noticed either problem (clock being off or missing the end of the recording).  I'm in the Greenville/Spartanburg/Anderson/Asheville market and served by that VHO.

 

Are you in this same market?

 

Also, is this on pretty much any channel or just one or two in particular?

 

I'll make a point to check the STB clocks against my WVV-synced watch and report back.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 3, 2014 12:38:33 PM
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ACE - Expert

Bell1_1 wrote:

I've seen the other posts about the time benig off and understand about the soft padding but this is a little different. Unless I go into each program I have scheduled and add 5 minutes to the end, I miss the end of the program. I've checked the time showing on Uverse against a couple of time of day service #'s plus two atomic clocks in the house and Uverse seems to be off by 2 or 3 minutes on each one. Has anyone else noticed this problem?

I have tried rebooting the DVR but that didn't seem to help.


Some have suggested rebooting the RG, and you said you rebooted the dvr also.  I don't know if you have done this, unplug the ac cable from the RG for 30 seconds and then reconnect it.  After it reboots do the same thing with your STBs as well.  This will cause software to be redownloaded into the devices and will replace the current software that may have corrupted files in it.


Bell1_1 wrote:

I've seen the other posts about the time benig off and understand about the soft padding but this is a little different. Unless I go into each program I have scheduled and add 5 minutes to the end, I miss the end of the program. I've checked the time showing on Uverse against a couple of time of day service #'s plus two atomic clocks in the house and Uverse seems to be off by 2 or 3 minutes on each one. Has anyone else noticed this problem?

I have tried rebooting the DVR but that didn't seem to help.


Some have suggested rebooting the RG, and you said you rebooted the dvr also.  I don't know if you have done this, unplug the ac cable from the RG for 30 seconds and then reconnect it.  After it reboots do the same thing with your STBs as well.  This will cause software to be redownloaded into the devices and will replace the current software that may have corrupted files in it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 6, 2014 7:17:54 AM
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ACE - Expert

I did check the DVR's clock against my watch and it was within the same minute.  I didn't bother to check the seconds.

 

I did check the DVR's clock against my watch and it was within the same minute.  I didn't bother to check the seconds.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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