07-22-2013 7:57 AM
Saturday afternoon we switched out our second wired receiver for a wireless one, and the wireless one works brilliantly (very very happy with it).
However the total home DVR in our main viewing room is now acting up badly and essentially isn't working. At first, the picture would be fine for 2 or 3 hours, or 5 or 10 minutes, then it will pixelate to the point you can't tell what you are watching. Now this morning, system reboots aren't even working. Over the weekend I did multiple complete system restarts (both by unplugging the modem and the receiver; and by reseting the modem on the back panel), and I have done many DVR restarts via the options menu. My most recent restart this morning via the options menu froze on the ATT U-verse screen with the little "timer circle" spinning away in the bottom right corner. I watched it for at least 10 minutes before I gave up, turned it off, and went and watched the news on the wireless box (again, it's working fine).
I have also tried switching out HDMI cables and eventually unhooking the HDMI connections and replacing it with component hook ups (a temporary "band aid" because it means I can't run the signal through my AVR), and it's just not working.
I'm at the end of the line with this DVR and have troubleshot the crap out of it - any solutions/help? I left Directv because of reliability issues during rain and storms, but this is worse
As a side note . . . does anyone have any experience with whether the DVR boxes prefer being hooked to a cable outlet or an ethernet outlet? Does it make a difference? We don't have an ethernet outlet in the main viewing room (where the DVR is), but due to space demand my office is being converted to a bedroom and I need to move my modem out of the room it's in . . . second problem, the only ethernet jack in the entire house is in the room it's currently in, can I still move my modem?
07-22-2013 8:15 AM
07-22-2013 8:37 AM
07-22-2013 8:45 AM
I had this same problem with an STB. It would play perfectly for about half hour but then things would go bad. HDMI audio would drop out, the picture would go completely nuts, etc. I finally figured out what it was, it was one of the chips on the STB's motherboard that was overheating and causing the device to malfunction.
07-22-2013 8:47 AM
You can test to see if the device is overheating by either propping it up with something to allow for better airflow or finding a small fan to blow some air into the device. If that solves the issue then you have a bad box and it needs to be replaced for eventually that device to going to fail completely from the overheating issue.
07-22-2013 8:56 AM
07-22-2013 9:49 AM
Thanks, so if I'm understanding right, it's possible the coax is handling TV and Internet?
If so, I'll move the Gateway to the main room with the DVR and hook it up to the wall (via Coax only) tonight. But just so I'm clear, if I feed the coax out from the wall in to the RG, I'd just need to feed the ethernet out from the RG in to the DVR, right?
And then if the coax is indeed handling both the TV and the internet, all functionality should be intact and it could potentially fix the issues I'm having with the DVR based on the new location of the RG (if the coax in from the other room was the source of the problem)?
As a side note, I hear you on component v HDMI. I will say (to me at least), having my plasma connected by HDMI on the wireless box seems to have made the picture deeper than it was via component, but viewing conditions changing to one that is perfect for a plasma (darker room) could be playing a part in that.
I need the HDMI on the DVR connected TV to retain full functionality and ease of use when connecting through the AVR.
07-22-2013 10:30 AM
07-22-2013 10:38 AM
Ah, ok, got it. When I get home tonight I'll try what you suggested and unplug the coax and the phone line, one at a time, then report back on what sort of functionaility I lose/retain with each connection by itself.
If it makes any difference (don't think it will), I know that even although there are two coax jacks on the plate the DVR is hooked to (at the wall), I can only use the top one. The bottom one gives me no signal.
07-22-2013 11:20 AM
07-22-2013 12:07 PM
I think I'm with you, but just to reset:
Yes, I want to move the RG from loc 1 to Loc 2 (loc 2 being the loc with the DVR) and hope that might take care of the DVR issues I'm having. But to do that I have to know what's "feeding" the RG.
From what I've figured from this thread my guess is more likely than not the RJ11/45 line (will validate whether is an 11 or a 45 tonight) connected to the RG isn't serving any purpose at the moment (I'll test that tonight - without moving the RG) which means the coax in to the RG is doing all the work, and if that is the case then I need to find and switch the other end of the coax cables if I want to move the RG to loc 2. How to find and switch the other end of the cables is completely beyond me though, sounds like an attic access type thing.
My last note was really just a side note to say right now in loc 2 where the DVR is my DVR is connected directly to the house wiring via coax. There are two coax jacks on the same wall panel, but the TV signal only works if the DVR is plugged in to the top coax jack. If I plug it into the second coax jack I get absolutely nothing. Why, I don't know, the second coax jack may just be a dud so this entire thing is irrelevant to my issue, but I didn't know if maybe you could decipher something from that so I figured I'd throw it out there. My bad, it just complicated things.
07-22-2013 12:27 PM
07-22-2013 5:36 PM - edited 07-22-2013 5:47 PM
Well I think it's a worst case scenario for me.
I pulled the phone jack (it is phone, not ethernet) and it killed my internet, and therefore my wireless receiver. I can't tell what it did to my DVR because that's frozen and getting client errors from this morning still. Based on additional internet research on my set-up, my assumption is that the signal for internet and TV is coming in on the phone line and the coax in the RG is taking the signal from the RG to the DVR (hooked in by coax).
I have a phone line by the kitchen, which isn't far from the DVR, but the coax jacks and DVR sit across a hall way that sees a lot of traffic. Because of wood floors (and an inability to run a new phone jack or fish wires through walls) I can't run a phone line (or coax if I moved the RG to the kitchen).
EDIT: I did go into the attic and found a dead ended coax (which would explain the second dud coax jack) and a splitter. Some of the coax attaches on the splitter were a little loose, so I tightened them down. I also unscrewed and reattached the coax in and out of the RG (it was a little loose at the wall), and did another AC power unplug on the RG.
The DVR is back on HDMI and working again. Who knows for how long, fingers crossed though.
07-22-2013 7:18 PM
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