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Posted Dec 4, 2013
11:57:28 AM
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DVR Capacity Question/Concern

I just spoke with someone at ATT U-verse support regarding my DVR.  I have had the U450 package since I signed up several years ago and now I see that customers are receiving 500GB capacity boxes while I am still stuck with my 160GB device.  The technician that I spoke with told me that there would be a $105 upgrade fee to get a higher capacity box.  I have read in some of the messages here that there is a $49 or $50 fee and am wondering which is correct.  Has anyone had a similar experience?  I am thinking that if I am going to have to pay ATT to get the same equipment as a new customer, I would be better off just cancelling and going with Directv's Genie DVR that has 1 terabyte of storage.

I just spoke with someone at ATT U-verse support regarding my DVR.  I have had the U450 package since I signed up several years ago and now I see that customers are receiving 500GB capacity boxes while I am still stuck with my 160GB device.  The technician that I spoke with told me that there would be a $105 upgrade fee to get a higher capacity box.  I have read in some of the messages here that there is a $49 or $50 fee and am wondering which is correct.  Has anyone had a similar experience?  I am thinking that if I am going to have to pay ATT to get the same equipment as a new customer, I would be better off just cancelling and going with Directv's Genie DVR that has 1 terabyte of storage.

DVR Capacity Question/Concern

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Dec 4, 2013 12:07:20 PM
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ACE - Master

Check your PM.  Blue flashing envelope in the upper right corner next to the Log Out.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Check your PM.  Blue flashing envelope in the upper right corner next to the Log Out.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: DVR Capacity Question/Concern

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Dec 4, 2013 12:09:53 PM
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ACE - Expert

BeeBee you have made me curious.

BeeBee you have made me curious.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: DVR Capacity Question/Concern

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Dec 5, 2013 8:30:14 AM
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Employee
Edited by MorganCS on Dec 5, 2013 at 8:45:07 AM

Hello KevinWK80,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I apologize for the inconveniences but I'll be glad to assist you with this. In our system, whenever we process a DVR upgrade for a customer the official price is indeed $105, but I'm going to send you a Private Message that will land in your inbox so we can assist you further. Thanks! Smiley Happy

 

- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello KevinWK80,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I apologize for the inconveniences but I'll be glad to assist you with this. In our system, whenever we process a DVR upgrade for a customer the official price is indeed $105, but I'm going to send you a Private Message that will land in your inbox so we can assist you further. Thanks! Smiley Happy

 

- MorganCS
- ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: DVR Capacity Question/Concern

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Dec 5, 2013 8:55:04 AM
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Employee

What about a self-install?

 

Also, come on now.. you know it's a $100 charge Smiley Wink

What about a self-install?

 

Also, come on now.. you know it's a $100 charge Smiley Wink

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 6, 2013 5:03:26 AM
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Contributor

Thanks for all your help Morgan!  Have a great weekend! Smiley Very Happy

Thanks for all your help Morgan!  Have a great weekend! Smiley Very Happy

Re: DVR Capacity Question/Concern

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Dec 14, 2013 11:29:07 AM
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Scholar

Morgan,

 

I came to the site today to find out the same information, I am also a U450 customer with HD and getting a new TV, my DVR is 4 years old and was wondering if I would be charged to upgrade, I really don't feel like calling customer service and playing the I will cancel or asking for customer retention. I do have HDMI and audio issues but would rather just get a new larger self install dvr than go through all the steps ( I have tried many times). If you can help I would appreciate it

 

Thanks

Alan

 

Morgan,

 

I came to the site today to find out the same information, I am also a U450 customer with HD and getting a new TV, my DVR is 4 years old and was wondering if I would be charged to upgrade, I really don't feel like calling customer service and playing the I will cancel or asking for customer retention. I do have HDMI and audio issues but would rather just get a new larger self install dvr than go through all the steps ( I have tried many times). If you can help I would appreciate it

 

Thanks

Alan

 

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Dec 14, 2013 12:22:17 PM
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I actually just created a new thread about this exact issue since I didn't see this one first. I'd love to get some help with avoiding this fee as it appears KevinWK80 did. I've got U300 and Max Plus internet as I mentioned in my thread and I've been a Uverse customer for over 3 years.

I actually just created a new thread about this exact issue since I didn't see this one first. I'd love to get some help with avoiding this fee as it appears KevinWK80 did. I've got U300 and Max Plus internet as I mentioned in my thread and I've been a Uverse customer for over 3 years.

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Dec 14, 2013 2:35:45 PM
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Employee

Hello AlanF_1,

 

I'll be glad to help you with this concern. I'm going to send you a Private Message to gather your account info and discuss the replacement options for your DVR. Keep an eye on the blue envelope on the top-right hand corner of this page and you'll see my message there. Thanks! :smileyhappy:

 

- MorganCS

- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello AlanF_1,

 

I'll be glad to help you with this concern. I'm going to send you a Private Message to gather your account info and discuss the replacement options for your DVR. Keep an eye on the blue envelope on the top-right hand corner of this page and you'll see my message there. Thanks! :smileyhappy:

 

- MorganCS

- ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: DVR Capacity Question/Concern

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Dec 20, 2013 4:13:23 AM
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Scholar

MorganCS wrote:

Hello AlanF_1,

 

I'll be glad to help you with this concern. I'm going to send you a Private Message to gather your account info and discuss the replacement options for your DVR. Keep an eye on the blue envelope on the top-right hand corner of this page and you'll see my message there. Thanks! :smileyhappy:

 

- MorganCS

- ATTU-verseCare


Morgan,

I received the DVR yesterday and installed it last night. Eveything went smooth. I just want to say how much I appreciate what you did. I hope you and your family have a wonderful holiday and a Happy New Year. Your service and customer care is excelent.

 

Thanks Again

Alan


MorganCS wrote:

Hello AlanF_1,

 

I'll be glad to help you with this concern. I'm going to send you a Private Message to gather your account info and discuss the replacement options for your DVR. Keep an eye on the blue envelope on the top-right hand corner of this page and you'll see my message there. Thanks! :smileyhappy:

 

- MorganCS

- ATTU-verseCare


Morgan,

I received the DVR yesterday and installed it last night. Eveything went smooth. I just want to say how much I appreciate what you did. I hope you and your family have a wonderful holiday and a Happy New Year. Your service and customer care is excelent.

 

Thanks Again

Alan

Re: DVR Capacity Question/Concern

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Dec 24, 2013 5:14:58 AM
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Contributor

Hello Morgan.  I too am looking to replace my older DVR.  Is this something you can help me with?

Hello Morgan.  I too am looking to replace my older DVR.  Is this something you can help me with?

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Dec 24, 2013 5:53:45 AM
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ACE - Master

gdlaymon wrote:

Hello Morgan.  I too am looking to replace my older DVR.  Is this something you can help me with?


For a faster responce I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They don't read every post so this will insure you receive a responce since you are contacting them directly.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"


gdlaymon wrote:

Hello Morgan.  I too am looking to replace my older DVR.  Is this something you can help me with?


For a faster responce I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They don't read every post so this will insure you receive a responce since you are contacting them directly.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: DVR Capacity Question/Concern

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Dec 24, 2013 6:46:13 AM
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Contributor

Thank you

Thank you

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Dec 24, 2013 7:51:27 AM
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Community Support

Hi gdlaymon,

 

We have received your message and look forward to working with you on this.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi gdlaymon,

 

We have received your message and look forward to working with you on this.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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