DSL forced to Uverse - one year later

Tutor

DSL forced to Uverse - one year later

October 2012 received letter saying upgrade to Uverse or lose service, My neighbors still have DSL, No less than 10 visits later, undependable speed...cannot stream anything with Uverse Max plan without waiting and stopping for buffering or whatever. Now my first bill a year later and it is double what my previous bill was. Did I mention that my neighbors didn't act on being forced to upgrade and that they have dependable service at half the price I am forced into? Considering relying on iPad LTE for Internet at home. Seriouusly disappointed and I've hat AT&T since 2400 baud dial-up with their Netscape Navigator and and swbell.net email. What I wouldn't give to go back an just keep my DSL...
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ACE - Master

Re: DSL forced to Uverse - one year later

If you have un-reliable service and you would like it corrected, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can check your service and take any measures needed to correct it.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4 (505 Views)
Community Support

Re: DSL forced to Uverse - one year later

Hi mellee,

 

We have received your message, and look forward to working with you to resolve this issue.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4 (423 Views)
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Tutor

Re: DSL forced to Uverse - one year later

I would like to update my original post. I have had a dedicated AT&T employee respond and exchange emails and follow up after a visit that has improved my service drastically. We are still discussing further revision of the original installation system that is no longer used and would hopefully further improve my download speed and reliability.

 

I really appreciate finally finding a department willing to go the distance to improve my experience. It's not perfect yet, but I am optimistic again!

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