October 2012 received letter saying upgrade to Uverse or lose service, My neighbors still have DSL, No less than 10 visits later, undependable speed...cannot stream anything with Uverse Max plan without waiting and stopping for buffering or whatever. Now my first bill a year later and it is double what my previous bill was. Did I mention that my neighbors didn't act on being forced to upgrade and that they have dependable service at half the price I am forced into? Considering relying on iPad LTE for Internet at home. Seriouusly disappointed and I've hat AT&T since 2400 baud dial-up with their Netscape Navigator and and swbell.net email. What I wouldn't give to go back an just keep my DSL...
If you have un-reliable service and you would like it corrected, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
They can check your service and take any measures needed to correct it.
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I would like to update my original post. I have had a dedicated AT&T employee respond and exchange emails and follow up after a visit that has improved my service drastically. We are still discussing further revision of the original installation system that is no longer used and would hopefully further improve my download speed and reliability.
I really appreciate finally finding a department willing to go the distance to improve my experience. It's not perfect yet, but I am optimistic again!
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