11-22-2013 5:20 PM
11-23-2013 4:44 AM
If you have un-reliable service and you would like it corrected, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
They can check your service and take any measures needed to correct it.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
11-27-2013 11:28 AM
We have received your message, and look forward to working with you to resolve this issue.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
01-03-2014 1:53 PM
I would like to update my original post. I have had a dedicated AT&T employee respond and exchange emails and follow up after a visit that has improved my service drastically. We are still discussing further revision of the original installation system that is no longer used and would hopefully further improve my download speed and reliability.
I really appreciate finally finding a department willing to go the distance to improve my experience. It's not perfect yet, but I am optimistic again!
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