09-12-2013 1:05 PM
i contacted att twice so far to see about offers for internet, but i was told the only way to bring down the cost is to upgrade my tv package. I dont know how that is possible. It seems when im trying to save money i seem to get options to increase the amount. Not what i wanted. I had asked a few questions, if i did upgrade tv what would happen to my promotions already in play. And all i get is you can get this bundle for this amount. So i felt they werent listening to me at all. Att is the second highest bill i have and when i see that new customers get much better options which makes sense, but what about the rest of us. Do we not matter
09-12-2013 6:50 PM
09-13-2013 12:59 PM
Thank you for your advice. I currently am not on a bundled plan. They wanted me to switch to a bundled plan and basically save money for 3 months. And then id be right back here. So it doesnt seem worth it. In my opinion, it does not seem for me. And honestly, this is the first time in 2 1/5 years that a bundled plan has been brought to my attention, which worries me kinda like not everyone is one the same page. The last two times i felt pressured with a take it or not deal, but they ignored what I was saying. All the options they told me were available online. So my time was wasted making the call. Canceling service looks good right now.
09-13-2013 8:53 PM
09-14-2013 10:35 AM
J2 what I have done in the past is to request a reduction in service by getting any promotions that may be available at the time. Usually A CSR can fine one. But there are times when you may get an uncooperative CSR who for some reason isn't willing to offer a promotion, or help. In those cases I respectfully end the call and call right back to speak to a CSR who is cooperative. This may take several phone calls, but they are out there, and they are willing to give promotions that will temporarily lower your bill. And when the promotion is nearing its end, call and request that it be extended or you are given another one. It is not necessasry to enter into a contract to get a new promotion, or have one renewed.
10-12-2013 1:08 PM
I had called retention and they helped lower my bill a little. Its not exactly what i had expected, but it is better. Internet prcing is still too salty, in general, and i find that my internet is skiddish. Mine doesnt not work very well, doesnt load full web pages and gives countless errors. like i said, too skiddish for the price.
10-14-2013 1:12 PM
I am so sorry about the problems you are having with your services, but I would be glad to help get your internet services working the way they should be. A few things worth trying with partial page load issues is trying a different browser and hardcoding your DNS.
I would also like to look further into your line and will be sending a private message to gather more information.
02-20-2014 3:02 PM - edited 02-20-2014 3:25 PM
So since my last post, I called retention and got an offer?! crappy offer but offer i guess. she told me that my bill was going to be X dollars for a year but what she neglected to tell me that promotions will give up in that time and my bill will be XXdollars a month now. And when i called yet again today, i was basically told that i was screwed unless i upgraded because they could not give anything just tried to sell me on stuff as always. Soooo back to the beginning..fantastic. any other charge or addition you would like to add to my bill before i cancel this service
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