02-15-2014 10:21 AM
Moved my U-verse internet service to a new address recently using the online tool. Technician failed to find new address on date new service was to start and left a vague voicemail saying it would be activated the next day.
Contacted Customer Support and got an overseas representative to get status after two days passed. Found out that the move order was cancelled and that I would need to setup a new move request. The overseas representative said she couldn't process my move order since my account was very old (I've only been with AT&T for a little over two years) and that she would have to cancel my account and create a new one to make it work.
I received an email stating that I must return my original U-verse equipment (which was not leased, but purchased outright). Also, my new account number has a lease charge for the equipment that I purchased outright and my monthly charges were not the same as they were before.
02-15-2014 10:49 AM
02-18-2014 5:17 PM
02-19-2014 9:30 AM
Move was between cities with U-Verse, I now have internet after getting a new transfer request in using the equipment I had before. The tech only had to setup the backend.
I paid the $100 to get a 3600 RG. However, at my old address, it took two-three months of techs coming out every other week to fix a line issue (see previous posts). One of the techs thought the 3600 was at fault and gave me a 3801 RG and I have never had to pay a lease fee for it.