04-25-2014 2:45 PM
Every year my promotions expire and every year I have to call in and ask to have them reinstated. The process never changes: I call customer service and they say there's nothing they can do to help me and then they say they're going to transfer me to a customer support specialist. Then I wait on the phone for about 20 minutes until I realize that somewhere in that 20 minutes the 'hold' music stopped and my call has been lost forever in the dark abyss. Why do I always have to consider switching cable/internet providers each year due to the poor customer service I receive from AT&T - espeically considering how happy I am wiht the cable/internet service they provide? All I want is the same discounts I had received up until two weeks ago - and I can't get someone on the phone to help me. It's very frustrating.
04-25-2014 4:24 PM
Let me understand. They honored the deal you and them agreed on. Now you do not want to pay the regular price but yoy blame them.
04-25-2014 8:10 PM
Agreed, and everytime I reterm my contract I am billed at the old rate for a few months before they rectify the situation. I am then forced to call about the bill, and am told that the promo price I was previously offered doesnt exist and they offer a price even higher. This has happened four times. I went to the FCC once over it, and someone from ATT reached out to me immediately. It took a few weeks for them to come back and offer me a betetr promo price than I initailly had but it really was just a credit back for my overpayment, spread out over 6 and 12 months.
Last year I had the same issue, and for whatever reason my equiptment wasn't included as initally promised. Now I have equiptment contracts that expire after my TV and internet contract..which expired today. I called two days ago, as that was the date showing on the website, only to be told that on their end it showed today and that I had to call today. Apparently they couldnt even discuss my account with me until today.
I called today and was offered 100 less channels, for the same price that I pay now, which is $110. I advised that I will be canceling my service as of next Friday. They didn't seem to care. I live in a building that is proprietary to ATT and they know it. Sadly, most of the tenants don't stay long because of AT&T. It would seem that they would want to offer some sort of incentive to existing customers in effort to retain them; that's simply not the case. I have alway tried to give them the benefit of the doubt, even when I had intermitant or no service resulting in 16 service calls, and 4 no shows over a 33 day perior. I'm officially done. So much for customer loyalty!
04-26-2014 6:08 AM