07-29-2014 4:47 PM
07-30-2014 1:33 PM
Hi @thebrownfamily ,
I am so sorry for your experiences with the U-verse services so far. We would be happy to get this issue addressed for you. If you could please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
08-02-2014 7:28 PM
I would have expected that you would have heard from them yesterday, but today is not a business day, and neither is tomorrow. Post Monday if you haven't heard from them and I'll rattle what cages I'm able to reach.
08-04-2014 9:10 AM
Thanks for posting. After reviewing your case notes, it looks like one of our care reps sent an e-mail on 7/31 to the address you provided. Have you checked your spam and junk folders to see if perhaps it was routed there in error?
If you find it in one of these folders, you should be able to reply to the email and your case will re-open. Let me know if you don't find the e-mail!
08-04-2014 5:07 PM