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Posted Mar 29, 2013
9:18:50 AM
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Currently Unable to Process Your Order

I'm trying to change my UVerse TV package, and when I click on "Change Plan" it gives me the error message

 

"Currently Unable to Process Your Order

 

We're sorry. We're unable to process your order online at this time 

We sincerely apologize for the inconvenience and have agents available to provide details on exclusive online only offers and help place your U-verse order for you!

Please call 1-866-260-7364
Monday – Friday, 7 am – 9 pm Central Time
Saturday & Sunday, 7 am – 4 pm Central Time"

 

 

 

 

It has been doing this for a solid week now.  I never had an issue with changing plans online for two years prior.  I'll call if it's not resolved by Sunday, but I'm hoping it gets fixed so I can avoid that cruel fate.  Anyone else have this issue?

I'm trying to change my UVerse TV package, and when I click on "Change Plan" it gives me the error message

 

"Currently Unable to Process Your Order

 

We're sorry. We're unable to process your order online at this time 

We sincerely apologize for the inconvenience and have agents available to provide details on exclusive online only offers and help place your U-verse order for you!

Please call 1-866-260-7364
Monday – Friday, 7 am – 9 pm Central Time
Saturday & Sunday, 7 am – 4 pm Central Time"

 

 

 

 

It has been doing this for a solid week now.  I never had an issue with changing plans online for two years prior.  I'll call if it's not resolved by Sunday, but I'm hoping it gets fixed so I can avoid that cruel fate.  Anyone else have this issue?

Currently Unable to Process Your Order

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(2) Me too
(2) Me too
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Mar 29, 2013 4:20:36 PM
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ACE - Professor
Edited by Darknessrise on Mar 29, 2013 at 4:20:57 PM

Try again later because sometimes it may be down or buggy. Also, if you have something such as an order pending then it won't let you change your plan.

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.

Try again later because sometimes it may be down or buggy. Also, if you have something such as an order pending then it won't let you change your plan.

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Currently Unable to Process Your Order

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Mar 30, 2013 1:33:55 PM
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Tutor

Well, still not working.  Guess I'll call tomorrow.

Well, still not working.  Guess I'll call tomorrow.

Re: Currently Unable to Process Your Order

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Mar 30, 2013 2:08:32 PM
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ACE - Expert

You can also send a pm to ATT Customer Care also.  They will reply to you via PM as well.  So watch the blue envelope for message notification.

You can also send a pm to ATT Customer Care also.  They will reply to you via PM as well.  So watch the blue envelope for message notification.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 30, 2013 3:02:31 PM
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Tutor

Thanks I sent a PM.

Thanks I sent a PM.

Re: Currently Unable to Process Your Order

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Mar 30, 2013 3:37:09 PM
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ACE - Expert
Edited by RCSMG on Mar 30, 2013 at 3:37:44 PM

Your welcome.  They should be in touch with you by Monday at the latest.  They will get the issue resolved.

Your welcome.  They should be in touch with you by Monday at the latest.  They will get the issue resolved.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Currently Unable to Process Your Order

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Apr 1, 2013 9:30:42 AM
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Community Support

Hi kbania2,

 

I received your PM. I called you and left a voice mail. I need to get more information. Please reply to my PM when you have a moment.

 

ATTChrisZ

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi kbania2,

 

I received your PM. I called you and left a voice mail. I need to get more information. Please reply to my PM when you have a moment.

 

ATTChrisZ

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Currently Unable to Process Your Order

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Apr 1, 2014 1:33:09 PM
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I've got the exact same issue.  I'd LIKE to add services to my U-Verse, but for the last 2 weeks, I get an error whenever I try to make a change to my service.  Did a google search and this was the first hit, so I figured I'd throw in my "me too".

 

This is just crazy.

I've got the exact same issue.  I'd LIKE to add services to my U-Verse, but for the last 2 weeks, I get an error whenever I try to make a change to my service.  Did a google search and this was the first hit, so I figured I'd throw in my "me too".

 

This is just crazy.

Re: Currently Unable to Process Your Order

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