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Currently Unable to Process Your Order


Currently Unable to Process Your Order

I'm trying to change my UVerse TV package, and when I click on "Change Plan" it gives me the error message


"Currently Unable to Process Your Order


We're sorry. We're unable to process your order online at this time 

We sincerely apologize for the inconvenience and have agents available to provide details on exclusive online only offers and help place your U-verse order for you!

Please call 1-866-260-7364
Monday – Friday, 7 am – 9 pm Central Time
Saturday & Sunday, 7 am – 4 pm Central Time"





It has been doing this for a solid week now.  I never had an issue with changing plans online for two years prior.  I'll call if it's not resolved by Sunday, but I'm hoping it gets fixed so I can avoid that cruel fate.  Anyone else have this issue?

Message 1 of 8
ACE - Professor

Re: Currently Unable to Process Your Order

Try again later because sometimes it may be down or buggy. Also, if you have something such as an order pending then it won't let you change your plan.

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
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Message 2 of 8

Re: Currently Unable to Process Your Order

Well, still not working.  Guess I'll call tomorrow.

Message 3 of 8

Re: Currently Unable to Process Your Order

You can also send a pm to ATT Customer Care also.  They will reply to you via PM as well.  So watch the blue envelope for message notification.

Message 4 of 8

Re: Currently Unable to Process Your Order

Thanks I sent a PM.

Message 5 of 8

Re: Currently Unable to Process Your Order

Your welcome.  They should be in touch with you by Monday at the latest.  They will get the issue resolved.

Message 6 of 8
Community Support

Re: Currently Unable to Process Your Order

Hi kbania2,


I received your PM. I called you and left a voice mail. I need to get more information. Please reply to my PM when you have a moment.



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Message 7 of 8

Re: Currently Unable to Process Your Order

I've got the exact same issue.  I'd LIKE to add services to my U-Verse, but for the last 2 weeks, I get an error whenever I try to make a change to my service.  Did a google search and this was the first hit, so I figured I'd throw in my "me too".


This is just crazy.

Message 8 of 8
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