03-29-2013 9:18 AM
I'm trying to change my UVerse TV package, and when I click on "Change Plan" it gives me the error message
"Currently Unable to Process Your Order
|We're sorry. We're unable to process your order online at this time|
We sincerely apologize for the inconvenience and have agents available to provide details on exclusive online only offers and help place your U-verse order for you!
It has been doing this for a solid week now. I never had an issue with changing plans online for two years prior. I'll call if it's not resolved by Sunday, but I'm hoping it gets fixed so I can avoid that cruel fate. Anyone else have this issue?
03-29-2013 4:20 PM - edited 03-29-2013 4:20 PM
Try again later because sometimes it may be down or buggy. Also, if you have something such as an order pending then it won't let you change your plan.
03-30-2013 3:37 PM - edited 03-30-2013 3:37 PM
Your welcome. They should be in touch with you by Monday at the latest. They will get the issue resolved.
04-01-2013 9:30 AM
I received your PM. I called you and left a voice mail. I need to get more information. Please reply to my PM when you have a moment.
04-01-2014 1:33 PM
I've got the exact same issue. I'd LIKE to add services to my U-Verse, but for the last 2 weeks, I get an error whenever I try to make a change to my service. Did a google search and this was the first hit, so I figured I'd throw in my "me too".
This is just crazy.
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