11-12-2013 11:15 AM
I received a notice stating that the account for my current phone number (xxx-xxx-xxxx) has been sent to a collections agency (Bay Area Credit) for $93.61. I've reveiwed my last 2 bills and the only charges are New Charges of $102.98 due Nov 7, 2013; which has been paid. I called the 1-800 number and was told that the $93.61 was related to when I switched to U-verse in mid-Sept and that there was nothing that could be done. This is not showing on my statements, so I have no record. My concern is that my credit rating will now be impacted due to $93 that I wasn't even aware I owed. Please advise. If I somehow missed a charge then please send me the detailed statement or advise on how I can view it online, so that I can verify the charges. And if it's a vaild charge, allow me to settle it without going thru collections. I've been an AT&T customer for a long time and I'm disappointed by how this is being handled so far.
11-12-2013 12:13 PM
I am so sorry about the account issues you are having. If you do not mind, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. You should hear back from them within 2 business days.
Keep an eye on the at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
11-12-2013 12:36 PM
Thanks for your post. I'm so sorry to hear about your recent issues. As David said, the best option is to send a message to ATTCustomerCare using the link he provided in his post.
Let us know if you need anything else!
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