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Posted Oct 22, 2013
12:19:05 PM
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Connectivity Issues
Edited by ATTMarianaCM on Oct 22, 2013 at 12:24:59 PM

Hi, I am new customer to uVerse internet but long time ATT DSL client. Only had uV a short time and can't get connectivity on my computer even all lights are green and on on the modem. Can someone help or contact me to discuss, thanks, LCR

Hi, I am new customer to uVerse internet but long time ATT DSL client. Only had uV a short time and can't get connectivity on my computer even all lights are green and on on the modem. Can someone help or contact me to discuss, thanks, LCR

Connectivity Issues

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Oct 23, 2013 9:15:21 AM
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Community Manager

Welcome LCR_5191

 

I'm sorry you're having issues connecting your computer to the Internet. One of our specialist might be able to give you some good tips or help you troubleshoot. Please send us a private message by clicking here, please include your name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Welcome LCR_5191

 

I'm sorry you're having issues connecting your computer to the Internet. One of our specialist might be able to give you some good tips or help you troubleshoot. Please send us a private message by clicking here, please include your name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Connectivity Issues

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Oct 24, 2013 10:14:41 AM
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Community Support

Hi LCR_5191,

 

I apologize about the inconveniences about the difficulties with connecting, but I will be glad to assist. With your connection, are you trying to connected wired or wirelessly?

Also, what operating system are you using on your computer (Windows XP, 7, 8, or MAC)?

 

If you are connecting with a wire, you just want to make sure the cable is connected securely to the computer and our router in one of the yellow ports. Also, you may want to switch out the cable if you have a spare Ethernet cable.

 

If you are connecting wirelessly, try to connect to the wireless network. If you are not sure what it is, it should be on a sticker on the side of your router labeled (SSID). The Network Key/wireless password should also be there.

 

Hope this helps.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi LCR_5191,

 

I apologize about the inconveniences about the difficulties with connecting, but I will be glad to assist. With your connection, are you trying to connected wired or wirelessly?

Also, what operating system are you using on your computer (Windows XP, 7, 8, or MAC)?

 

If you are connecting with a wire, you just want to make sure the cable is connected securely to the computer and our router in one of the yellow ports. Also, you may want to switch out the cable if you have a spare Ethernet cable.

 

If you are connecting wirelessly, try to connect to the wireless network. If you are not sure what it is, it should be on a sticker on the side of your router labeled (SSID). The Network Key/wireless password should also be there.

 

Hope this helps.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Connectivity Issues

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