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Posted Jan 23, 2014
7:58:07 AM
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Connection quality on various devices

Good Morning,

 

So I'm thinking of switching back to AT&T U-Verse from TWC's Roadrunner.  In a nutshell my game consoles, phones and tablets get a fraction of the download and upspeed I'm paying for.  However my PC and laptop are working normally.  Yet all of my "problem" devices work on non-TWC residential networks.

 

My question is, how is your download speed on phones and consoles?  Do you see the proper upload and download speeds?

Good Morning,

 

So I'm thinking of switching back to AT&T U-Verse from TWC's Roadrunner.  In a nutshell my game consoles, phones and tablets get a fraction of the download and upspeed I'm paying for.  However my PC and laptop are working normally.  Yet all of my "problem" devices work on non-TWC residential networks.

 

My question is, how is your download speed on phones and consoles?  Do you see the proper upload and download speeds?

Connection quality on various devices

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Jan 24, 2014 1:02:15 PM
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Hi RetroGamer,

 

I apologize about the inconveniences you are having with your consoles. When it comes to the download speed, if one device in your house can get it, all the others should be able to get it as well. If there is any difference in speeds, it will be an issue from the modem to that device. Many factors can come into play, such as wired versus wireless connections. Also, a lot of people have been having success with setting their consoles in a DMZ or passthrough mode. You can only do it to one device, so if you have multiple devices, you want to get another router and set it up behind ours and have uPnP enabled.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi RetroGamer,

 

I apologize about the inconveniences you are having with your consoles. When it comes to the download speed, if one device in your house can get it, all the others should be able to get it as well. If there is any difference in speeds, it will be an issue from the modem to that device. Many factors can come into play, such as wired versus wireless connections. Also, a lot of people have been having success with setting their consoles in a DMZ or passthrough mode. You can only do it to one device, so if you have multiple devices, you want to get another router and set it up behind ours and have uPnP enabled.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jan 29, 2014 9:26:46 AM
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Thanks for that response.  Not really what I was asking about but at least you responded.

Thanks for that response.  Not really what I was asking about but at least you responded.

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Jan 29, 2014 9:55:42 AM
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ACE - Expert

I have no issues on my Wi-Fi connected cell phones, although I do have my own wireless router connected as an access point behind the AT&T provided residential gateway.

 

I have no issues on my Wi-Fi connected cell phones, although I do have my own wireless router connected as an access point behind the AT&T provided residential gateway.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 29, 2014 1:28:17 PM
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Hi RetroGamer,

 

Sorry for the misunderstanding. I am in the same boat as 

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi RetroGamer,

 

Sorry for the misunderstanding. I am in the same boat as 

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jan 30, 2014 6:40:40 AM
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What are the benefits and disadvantages of adding a wireless router behind the RG?

What are the benefits and disadvantages of adding a wireless router behind the RG?

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Jan 30, 2014 7:56:53 AM
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ACE - Expert
Edited by JefferMC on Jan 30, 2014 at 8:00:33 AM

There are two major reasons for your own router:

 

1) Routing features (nothing to do with Wireless, per se): You want the ability to provide features such as UPnP, Time of day restrictions, alternate default DNS settings, etc.

 

2) Wireless Access: You can augment or replace the RG as your Wireless Access Point, because:

 

  • you want to locate it in a different part of the house than the RG to get better coverage, or
  • the RG's wireless radio has failed, or
  • your devices have issues interoperating with it, or
  • you want a faster speed (802.11n, 802.11ac) than the RG will provide, or
  • you want access to the 5 GHz frequency band that the RG doesn't provide, or
  • you want capabilities such as alternate SSIDs (guest access), etc., or
  • you want a device where your wireless access keys are hidden from users who are already using this key or are physically connected to it via a wire.

Or some combination.

There are two major reasons for your own router:

 

1) Routing features (nothing to do with Wireless, per se): You want the ability to provide features such as UPnP, Time of day restrictions, alternate default DNS settings, etc.

 

2) Wireless Access: You can augment or replace the RG as your Wireless Access Point, because:

 

  • you want to locate it in a different part of the house than the RG to get better coverage, or
  • the RG's wireless radio has failed, or
  • your devices have issues interoperating with it, or
  • you want a faster speed (802.11n, 802.11ac) than the RG will provide, or
  • you want access to the 5 GHz frequency band that the RG doesn't provide, or
  • you want capabilities such as alternate SSIDs (guest access), etc., or
  • you want a device where your wireless access keys are hidden from users who are already using this key or are physically connected to it via a wire.

Or some combination.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Connection quality on various devices

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Jan 30, 2014 8:11:30 AM
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What do you recommend for a moderately priced router?  I have not paid a lot of attention to adding a router to my service, because there were only 3 of us using it.  Now that I have grands with devices, and the increase of wireless devices in my home has made me wonder if I could be inhibiting my wireless internet speed overall. 

What do you recommend for a moderately priced router?  I have not paid a lot of attention to adding a router to my service, because there were only 3 of us using it.  Now that I have grands with devices, and the increase of wireless devices in my home has made me wonder if I could be inhibiting my wireless internet speed overall. 

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Jan 30, 2014 8:30:34 AM
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ACE - Expert

That really depends on which features you're interested in.

 

To actually alleviate congestion, going to 5 GHz is a good idea, but your clients have 5 GHz band support (which they don't always) and the 5 GHz support (usually marketed as "dual band") is normally a premium feature.

 

I am using an old DLInk device that I picked up on sale years ago for $20, which only gives me 802.11g, but seems to work more reliably than the RG's wireless and has proved quite adequate for up to 3 laptops, 2 phone, 2 iPod touches and an Android tablet once in a while.

 

 

That really depends on which features you're interested in.

 

To actually alleviate congestion, going to 5 GHz is a good idea, but your clients have 5 GHz band support (which they don't always) and the 5 GHz support (usually marketed as "dual band") is normally a premium feature.

 

I am using an old DLInk device that I picked up on sale years ago for $20, which only gives me 802.11g, but seems to work more reliably than the RG's wireless and has proved quite adequate for up to 3 laptops, 2 phone, 2 iPod touches and an Android tablet once in a while.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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