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Posted Apr 13, 2010
5:12:01 PM
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Compliments

I would like to take the time to single out an exceptional technician who serviced us today with an issue we had with our U-Verse TV. He was very knowledgeable and for such a young man was totally polite and knew just how to fix our problems.  He went above and beyond to aid us and make sure all of our 5 TV's were working properly.  His name is Alejandro A. and I must say he is a credit to your company.  Thank you very much for the excellent service.

 

Alice

I would like to take the time to single out an exceptional technician who serviced us today with an issue we had with our U-Verse TV. He was very knowledgeable and for such a young man was totally polite and knew just how to fix our problems.  He went above and beyond to aid us and make sure all of our 5 TV's were working properly.  His name is Alejandro A. and I must say he is a credit to your company.  Thank you very much for the excellent service.

 

Alice

Compliments

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Apr 13, 2010 5:21:48 PM
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ACE - Expert

Glad everything got worked out for you.  Enjoy.:smileyvery-happy:

Glad everything got worked out for you.  Enjoy.:smileyvery-happy:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliments

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Apr 29, 2011 1:03:26 PM
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I have a similar compliment for a service tech (Mario G.) in Palo Alto, CA who went above and beyond. He got my telephone cable rewired and helped me navigate the ATT system. Thanks Mario.  Smiley Happy

I have a similar compliment for a service tech (Mario G.) in Palo Alto, CA who went above and beyond. He got my telephone cable rewired and helped me navigate the ATT system. Thanks Mario.  Smiley Happy

Re: Compliments

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Apr 29, 2011 4:32:08 PM
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ACE - Expert

Cool, enjoy.Smiley Happy

Cool, enjoy.Smiley Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliments

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Apr 30, 2011 10:43:05 AM
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ACE - Master

The positive experiences with the techs who have occasionally had to come to our home have, for the most part, been our experience.  Occasionally we get a strange one.....but then.....some people might consider me strange.  Right guys?

 

It's nice to hear positive things for a change.  Thank you.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher

The positive experiences with the techs who have occasionally had to come to our home have, for the most part, been our experience.  Occasionally we get a strange one.....but then.....some people might consider me strange.  Right guys?

 

It's nice to hear positive things for a change.  Thank you.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliments

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Apr 30, 2011 8:23:53 PM
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Nah, you're a good egg. Smiley Happy

 

Glad to see people happy for a change.

Nah, you're a good egg. Smiley Happy

 

Glad to see people happy for a change.

Re: Compliments

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May 1, 2011 10:42:23 AM
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ACE - Expert

I don't think you are strange at all.

I don't think you are strange at all.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliments

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May 1, 2011 1:00:41 PM
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Employee

I is really nice to see a customer give a HATS OFF compliment to Techs that go the extra mile. Thanks to wags4623 and grape43 and any other customer that does so.

 

The techs you complimented would most likely say "I was just doing my job didn't do anything special".

I is really nice to see a customer give a HATS OFF compliment to Techs that go the extra mile. Thanks to wags4623 and grape43 and any other customer that does so.

 

The techs you complimented would most likely say "I was just doing my job didn't do anything special".

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Compliments

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May 18, 2011 4:01:59 PM
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Tutor

I am a new customer of U-verse and here in Arlington TX all I can say is that I got the most knowledgeable installer.

 

He also explained that if I were to experience a significant slowdown, call and request a lineman to take out the "bridge tap".  According to his diagnostic software, it didn't need to be taken out, but it could be a future problem area.

 

Well, it happened three days ago. My internet slowed down to a trickle.  I spoke with a very nice Filipina who arranged for a lineman to come in today.

 

The lineman I got was extremely knowledgeable, he traced the line all over my neighborhood until the found the "bridge tap".

 

Then, after restarting my modem, he went back and replaced a couple of old lines and returned with the news that I should have a solid connection now. This I verified with a Speed Test.

 

I can't get over the quality people working for AT&T!!!  

 

Two years ago I had problems with my DSL. The guy that showed up quickly found the problem. The outside box was new when we built this house over 30 yrs ago. He replaced it with a brand new one with built in phone filters for the entire house. end of problems.   Fantastico!!! Viva AT&T!!! 

I am a new customer of U-verse and here in Arlington TX all I can say is that I got the most knowledgeable installer.

 

He also explained that if I were to experience a significant slowdown, call and request a lineman to take out the "bridge tap".  According to his diagnostic software, it didn't need to be taken out, but it could be a future problem area.

 

Well, it happened three days ago. My internet slowed down to a trickle.  I spoke with a very nice Filipina who arranged for a lineman to come in today.

 

The lineman I got was extremely knowledgeable, he traced the line all over my neighborhood until the found the "bridge tap".

 

Then, after restarting my modem, he went back and replaced a couple of old lines and returned with the news that I should have a solid connection now. This I verified with a Speed Test.

 

I can't get over the quality people working for AT&T!!!  

 

Two years ago I had problems with my DSL. The guy that showed up quickly found the problem. The outside box was new when we built this house over 30 yrs ago. He replaced it with a brand new one with built in phone filters for the entire house. end of problems.   Fantastico!!! Viva AT&T!!! 

Re: Compliments

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May 18, 2011 7:51:29 PM
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Master

Glad you've ended up with a great tech who did your install and an excellent lineman who came back to thoroughly fix your line problems.

 

I've also had some excellent techs who did my install and have fixed my services/replaced equipment. Smiley Happy

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.

Glad you've ended up with a great tech who did your install and an excellent lineman who came back to thoroughly fix your line problems.

 

I've also had some excellent techs who did my install and have fixed my services/replaced equipment. Smiley Happy

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.

Re: Compliments

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May 19, 2011 1:51:41 PM
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ACE - Expert

Welcome to Uverse, enjoy.

Welcome to Uverse, enjoy.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliments

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May 24, 2011 1:42:41 PM
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I finally got 2 techs puting there Heads together and figuring out and resolving my issues Looks like I'm good for the long haul now.

I finally got 2 techs puting there Heads together and figuring out and resolving my issues Looks like I'm good for the long haul now.

Re: Compliments

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May 24, 2011 3:00:45 PM
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Wanted to say thank you to the technicians in Lubbock TX for the prompt solution to my problems - called around noon today and by 2 PM everything was up and running. I used to be a Dishnetwork customer and the service I am receiving from ATT is 100 times better then Dishnetwork.

I am glad I switched - keep up the good work

 

Wanted to say thank you to the technicians in Lubbock TX for the prompt solution to my problems - called around noon today and by 2 PM everything was up and running. I used to be a Dishnetwork customer and the service I am receiving from ATT is 100 times better then Dishnetwork.

I am glad I switched - keep up the good work

 

Re: Compliments

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May 24, 2011 3:18:43 PM
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Expert

Glad you're happy with your choice.  Any questions, just ask. Smiley Happy


morninggirl65 wrote:

Wanted to say thank you to the technicians in Lubbock TX for the prompt solution to my problems - called around noon today and by 2 PM everything was up and running. I used to be a Dishnetwork customer and the service I am receiving from ATT is 100 times better then Dishnetwork.

I am glad I switched - keep up the good work

 




Glad you're happy with your choice.  Any questions, just ask. Smiley Happy


morninggirl65 wrote:

Wanted to say thank you to the technicians in Lubbock TX for the prompt solution to my problems - called around noon today and by 2 PM everything was up and running. I used to be a Dishnetwork customer and the service I am receiving from ATT is 100 times better then Dishnetwork.

I am glad I switched - keep up the good work

 




Re: Compliments

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May 24, 2011 4:02:09 PM
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ACE - Expert

Welcome to Uverse.

Welcome to Uverse.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliments

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Jun 7, 2011 1:47:15 PM
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I would like to send a big thumbs up to Tier 2 Technician Tony - sorry I didn't get his last name.

He took an extra step during my call to tech support today and discovered that my tv problems were due to a coax problem.

I had talked to at least 3 other techs at different times over the past month and 2 of them were sending me a new receiver box, which never arrived as the orders did not complete.

The 3rd tech couldn't help me when I called him because the tv was not experiencing the problem at that time.

Anyway Tony ran some tests when I spoke to him today and discovered the source of the problem.

So happy to discover there are some good techs there, can only hope that I would get Tony anytime I call but I guess that's a long shot

I would like to send a big thumbs up to Tier 2 Technician Tony - sorry I didn't get his last name.

He took an extra step during my call to tech support today and discovered that my tv problems were due to a coax problem.

I had talked to at least 3 other techs at different times over the past month and 2 of them were sending me a new receiver box, which never arrived as the orders did not complete.

The 3rd tech couldn't help me when I called him because the tv was not experiencing the problem at that time.

Anyway Tony ran some tests when I spoke to him today and discovered the source of the problem.

So happy to discover there are some good techs there, can only hope that I would get Tony anytime I call but I guess that's a long shot

Re: Compliments

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Jun 7, 2011 5:16:46 PM
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ACE - Expert

Glad you got your issue resolved.  If you ever have any questions feel free to post them here.  The forum is made up mostly of Uverse subs, but we all have lots of experience with the service and suggestions.

Glad you got your issue resolved.  If you ever have any questions feel free to post them here.  The forum is made up mostly of Uverse subs, but we all have lots of experience with the service and suggestions.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliments

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Dec 11, 2011 5:20:57 PM
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We have had U-verse TV since October, 2008, when it first became available in the foothills east of Sacramento, California.  Over the past three years the HD picture has improved and more features have been added, but we have always had intermittent problems with the picture freezing, skipping, pixelation, and audio drop outs.  I have rebooted the wireless modem, DVR, and set top box on numerous occasion and several technicians have tried to fix the problems without success. I thought the intermittent problems were something we had to tolerate in order to have the U-verse features but the problems became more frequent and we were on the verge of switching to satellite TV.  On December 8th I called U-verse support and a technician was sent to our home the same day.  The technician, Don F., was courteous, efficient, and very thorough.  I am not sure of everything he did but I know he replaced the wireless modem and a splitter in the main junction box.  It's been several days since he made the repairs and we have been able to watch TV without the picture freezing, skipping, pixelation, and audio drop outs. Thank you Don F.

We have had U-verse TV since October, 2008, when it first became available in the foothills east of Sacramento, California.  Over the past three years the HD picture has improved and more features have been added, but we have always had intermittent problems with the picture freezing, skipping, pixelation, and audio drop outs.  I have rebooted the wireless modem, DVR, and set top box on numerous occasion and several technicians have tried to fix the problems without success. I thought the intermittent problems were something we had to tolerate in order to have the U-verse features but the problems became more frequent and we were on the verge of switching to satellite TV.  On December 8th I called U-verse support and a technician was sent to our home the same day.  The technician, Don F., was courteous, efficient, and very thorough.  I am not sure of everything he did but I know he replaced the wireless modem and a splitter in the main junction box.  It's been several days since he made the repairs and we have been able to watch TV without the picture freezing, skipping, pixelation, and audio drop outs. Thank you Don F.

Re: Compliments

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Dec 11, 2011 5:25:44 PM
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ACE - Expert

Great Don F got everything going again and glad there are many techs that can solve problems in a professional, courteous manner. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Great Don F got everything going again and glad there are many techs that can solve problems in a professional, courteous manner. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliments

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Dec 11, 2011 5:26:14 PM
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Expert

Good to hear you were pleased with great service from a tech.

Good to hear you were pleased with great service from a tech.

Re: Compliments

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Dec 12, 2011 9:49:13 AM
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Community Manager

Hi everyone,

Thank you for sharing your positive experiences.  Glad to hear they could help!  Smiley Happy  If you send me a Private Message with your account # and the specific regarding the experience, I would be happy to get the commendation to the appropriate group.  We appreciate the feedback!

 

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Hi everyone,

Thank you for sharing your positive experiences.  Glad to hear they could help!  Smiley Happy  If you send me a Private Message with your account # and the specific regarding the experience, I would be happy to get the commendation to the appropriate group.  We appreciate the feedback!

 

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Compliments

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Nov 5, 2012 5:11:40 PM
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Edited by BrettMT on Nov 5, 2012 at 8:03:22 PM

I have had several issues with my HTC one X and so warrenty sent me a new phone but it has not arrived, so I called warrenty back expecting to have a similar conversation with the rude lady I spoke with first. However I was surpirsed to get to speak with such such a kind person. Abraham, was the nicest warrenty person that I have EVER spoken with. He remained very polite and very understanding with all my concerns and problems. I greatly appreciate his assistance and his patience with me. I think AT&T needs to give this man a raise because he was so genuiley helpful. I wish all customer service people could be so nice. He went above and beyond what was required.  Thank you Abraham for your help today! 

 

[edited for privacy]

I have had several issues with my HTC one X and so warrenty sent me a new phone but it has not arrived, so I called warrenty back expecting to have a similar conversation with the rude lady I spoke with first. However I was surpirsed to get to speak with such such a kind person. Abraham, was the nicest warrenty person that I have EVER spoken with. He remained very polite and very understanding with all my concerns and problems. I greatly appreciate his assistance and his patience with me. I think AT&T needs to give this man a raise because he was so genuiley helpful. I wish all customer service people could be so nice. He went above and beyond what was required.  Thank you Abraham for your help today! 

 

[edited for privacy]

Re: Compliments

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Nov 6, 2012 10:31:19 AM
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ACE - Master

Please consider sending a private message to Alex, one of the AT&T Community Managers, so Abraham's team and managers will know how well he did. 

Please consider sending a private message to Alex, one of the AT&T Community Managers, so Abraham's team and managers will know how well he did. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 18, 2013 3:27:06 PM
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Today was a great day thanks to Darrell in your customer service department ! I called today 3/18/2013 to inquire about the procedure of Dis-continuing my service with AT&T. About 4 weeks ago in Feb. 2013,my phone fell out of my work bag and the screen cracked. Needless to say I was bummed. So, I went into the nearest AT&T store to see if they could make an exception & possibly give me early upgrade, that I would gladly sign another 2 year contract instead of waiting for 2 months w/ a cracked screen since my upgrade date was in April. I was told that this was not possible and that I would have to wait till April 19,2013. I waited a month, couldn't see stuff on my screen, was getting glass in my fingers. I was BUMMED & thought it was lame that AT&T wouldn't help me out with an early upgrade & wouldn't make an exception. So, I called customer service today & Darrell answered the phone, I explained to him why I was inquiring about switching Carriers in April and He was sorry that I wasn't helped out in the store, & that he would see what he could do to help me. I've been with AT&T for over 10 years & yeah I was sad that The guy in store said no,can't do, sorry you'll have to wait. - But Darrell totally took care of me and was kind enough to get me a new phone & upgrade no problem. I thought customer service was on the decline but when you talk to a guy like Darrell that really goes out of his way to help you in any way possible , It rules !!!!  I'm not that kind of person that yells & screams to get what they want so a lot of times I don't get helped and kinda shoved to the side. I'm glad I was able to speak with someone today that really cares about situations that can be resolved and not pushed to the side. I'll be an AT&T person for a long time thanks to Darrell - I almost left .... He really Made my Day and experience wonderful !!! - Vivian G.

Today was a great day thanks to Darrell in your customer service department ! I called today 3/18/2013 to inquire about the procedure of Dis-continuing my service with AT&T. About 4 weeks ago in Feb. 2013,my phone fell out of my work bag and the screen cracked. Needless to say I was bummed. So, I went into the nearest AT&T store to see if they could make an exception & possibly give me early upgrade, that I would gladly sign another 2 year contract instead of waiting for 2 months w/ a cracked screen since my upgrade date was in April. I was told that this was not possible and that I would have to wait till April 19,2013. I waited a month, couldn't see stuff on my screen, was getting glass in my fingers. I was BUMMED & thought it was lame that AT&T wouldn't help me out with an early upgrade & wouldn't make an exception. So, I called customer service today & Darrell answered the phone, I explained to him why I was inquiring about switching Carriers in April and He was sorry that I wasn't helped out in the store, & that he would see what he could do to help me. I've been with AT&T for over 10 years & yeah I was sad that The guy in store said no,can't do, sorry you'll have to wait. - But Darrell totally took care of me and was kind enough to get me a new phone & upgrade no problem. I thought customer service was on the decline but when you talk to a guy like Darrell that really goes out of his way to help you in any way possible , It rules !!!!  I'm not that kind of person that yells & screams to get what they want so a lot of times I don't get helped and kinda shoved to the side. I'm glad I was able to speak with someone today that really cares about situations that can be resolved and not pushed to the side. I'll be an AT&T person for a long time thanks to Darrell - I almost left .... He really Made my Day and experience wonderful !!! - Vivian G.

Re: Compliment to Darrell from AT&T ... You made my Day.

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Mar 18, 2013 6:47:00 PM
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ACE - Expert

Thanks for the positive post.  If you ever have any questions comments or conerns feel free to come here and post.  You will get lots of help in a variety of ways.  Enjoy.

Thanks for the positive post.  If you ever have any questions comments or conerns feel free to come here and post.  You will get lots of help in a variety of ways.  Enjoy.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Compliment to Darrell from AT&T ... You made my Day.

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Aug 2, 2013 4:47:06 PM
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I want to finally be able to write in about a good outcome from a most wonderful, nice, polite, (list goes on of compliments...) to a lady named Rena. 

 

I live in a apartment complex where only ATT is the only Internet provider besides the Internet that the complex sells which is slower then ATT's. I had major problems with my billing that occurred due to a employee selling me a wrong package deal which went from having Internet for $13.00 a month for 12 months promo, to me getting a phone call days later and a notification letter telling me I ordered a Internet Pro for $41.00 a month. Luckily I caught it when I received a call telling me there would be a tech coming over to install my phone connection and a UPS package from ATT that I refused luckily. I called on July 25th to see about any promotions and I talked to two different people which I felt rushed thru the process with. I then called on July 31st to billing and talked to Alica and she went over my order that was made and seen that they did put it in wrong from what I was told I was getting. She was able to fix the Internet part of it and even gave me credit for $24.00 for the inconvenience of what I had to go thru with the wrong info I was sold. She then gave me a number to call to talk to someone to have the house phone disconnected since I didn't want it. I called that number and talked with Jerrold and he tried looking up my info with the phone number but he couldn't find it, so he told me sense the install was set up for Aug 1st, that I would need to call back today to wait till after it was hooked up and then he could fix it my disconnecting it sense it wasn't what I had ordered from the beginning. So, today, (Aug.2) around 4:00 central time, I called 877-999-1083 and a young lady named Rena answered. I explained the situation and she was able to pull up my account and look at the notes that were made from the previous calls I had made. She then apologized for the inconvenience for all of this and she took  a few minutes to look over the info and she was able to fix the part of the phone connection of stopping it and also fixed my bill before it went out with the new account info and charges. After taking care of that mess, she said she was gonna go back to my original account number and go over the promotions that were available with me. We ended up going with a 6 month promotion for $25.50 a month for internet. I am much happier with that price then the first promotion I was suppose to get for $13.00  a month for Internet but he added a house phone into the package and it would of been $41.00 a month plus installation charges im sure. Why have a house phone when I have a cell phone!

 To end this on a good note, I would like to hopefully have a manager, or even Rena's manager, Jeff Vick, see this so they are aware that they still have some good employees. Ive had problems with my ATT bill a couple years ago and It dragged out for at least 3 months of promises from different people until I finally called and got the right employee that did there job right. I was refunded a good amount of money from all the over charges and broken promises of refunds, where I didn't want this situation to lead into again.

 I give hats off and a pat on there back to Rena, Alica, and Jerrold for the consistent help they gave me the past 3 days... I can now say that I feel a little better about CS thru ATT now... 

 

I want to finally be able to write in about a good outcome from a most wonderful, nice, polite, (list goes on of compliments...) to a lady named Rena. 

 

I live in a apartment complex where only ATT is the only Internet provider besides the Internet that the complex sells which is slower then ATT's. I had major problems with my billing that occurred due to a employee selling me a wrong package deal which went from having Internet for $13.00 a month for 12 months promo, to me getting a phone call days later and a notification letter telling me I ordered a Internet Pro for $41.00 a month. Luckily I caught it when I received a call telling me there would be a tech coming over to install my phone connection and a UPS package from ATT that I refused luckily. I called on July 25th to see about any promotions and I talked to two different people which I felt rushed thru the process with. I then called on July 31st to billing and talked to Alica and she went over my order that was made and seen that they did put it in wrong from what I was told I was getting. She was able to fix the Internet part of it and even gave me credit for $24.00 for the inconvenience of what I had to go thru with the wrong info I was sold. She then gave me a number to call to talk to someone to have the house phone disconnected since I didn't want it. I called that number and talked with Jerrold and he tried looking up my info with the phone number but he couldn't find it, so he told me sense the install was set up for Aug 1st, that I would need to call back today to wait till after it was hooked up and then he could fix it my disconnecting it sense it wasn't what I had ordered from the beginning. So, today, (Aug.2) around 4:00 central time, I called 877-999-1083 and a young lady named Rena answered. I explained the situation and she was able to pull up my account and look at the notes that were made from the previous calls I had made. She then apologized for the inconvenience for all of this and she took  a few minutes to look over the info and she was able to fix the part of the phone connection of stopping it and also fixed my bill before it went out with the new account info and charges. After taking care of that mess, she said she was gonna go back to my original account number and go over the promotions that were available with me. We ended up going with a 6 month promotion for $25.50 a month for internet. I am much happier with that price then the first promotion I was suppose to get for $13.00  a month for Internet but he added a house phone into the package and it would of been $41.00 a month plus installation charges im sure. Why have a house phone when I have a cell phone!

 To end this on a good note, I would like to hopefully have a manager, or even Rena's manager, Jeff Vick, see this so they are aware that they still have some good employees. Ive had problems with my ATT bill a couple years ago and It dragged out for at least 3 months of promises from different people until I finally called and got the right employee that did there job right. I was refunded a good amount of money from all the over charges and broken promises of refunds, where I didn't want this situation to lead into again.

 I give hats off and a pat on there back to Rena, Alica, and Jerrold for the consistent help they gave me the past 3 days... I can now say that I feel a little better about CS thru ATT now... 

 

Re: Compliments

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ACE - Expert

rburns, thank you for your positive post.  If you ever have any questions, comments, or concerns about your service feel free to post them here the forum.  There are plenty of people who are ready, willing, and able to offer you help in the form of information, suggestions, and resources.  Enjoy.Smiley Happy

rburns, thank you for your positive post.  If you ever have any questions, comments, or concerns about your service feel free to post them here the forum.  There are plenty of people who are ready, willing, and able to offer you help in the form of information, suggestions, and resources.  Enjoy.Smiley Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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