Compliments

Highlighted
Contributor

Compliments

I would like to take the time to single out an exceptional technician who serviced us today with an issue we had with our U-Verse TV. He was very knowledgeable and for such a young man was totally polite and knew just how to fix our problems.  He went above and beyond to aid us and make sure all of our 5 TV's were working properly.  His name is Alejandro A. and I must say he is a credit to your company.  Thank you very much for the excellent service.

 

Alice

Message 1 of 27 (2,512 Views)
Expert

Re: Compliments

Glad everything got worked out for you.  Enjoy.:smileyvery-happy:

Message 2 of 27 (2,508 Views)
Contributor

Re: Compliments

I have a similar compliment for a service tech (Mario G.) in Palo Alto, CA who went above and beyond. He got my telephone cable rewired and helped me navigate the ATT system. Thanks Mario.  Smiley Happy

Message 3 of 27 (2,433 Views)
Expert

Re: Compliments

Cool, enjoy.Smiley Happy

Message 4 of 27 (2,418 Views)
ACE - Master

Re: Compliments

The positive experiences with the techs who have occasionally had to come to our home have, for the most part, been our experience.  Occasionally we get a strange one.....but then.....some people might consider me strange.  Right guys?

 

It's nice to hear positive things for a change.  Thank you.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 27 (2,387 Views)
Expert

Re: Compliments

Nah, you're a good egg. Smiley Happy

 

Glad to see people happy for a change.

Message 6 of 27 (2,375 Views)
Expert

Re: Compliments

I don't think you are strange at all.

Message 7 of 27 (2,361 Views)
Employee

Re: Compliments

I is really nice to see a customer give a HATS OFF compliment to Techs that go the extra mile. Thanks to wags4623 and grape43 and any other customer that does so.

 

The techs you complimented would most likely say "I was just doing my job didn't do anything special".

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 27 (2,345 Views)
Tutor

Re: Compliments

I am a new customer of U-verse and here in Arlington TX all I can say is that I got the most knowledgeable installer.

 

He also explained that if I were to experience a significant slowdown, call and request a lineman to take out the "bridge tap".  According to his diagnostic software, it didn't need to be taken out, but it could be a future problem area.

 

Well, it happened three days ago. My internet slowed down to a trickle.  I spoke with a very nice Filipina who arranged for a lineman to come in today.

 

The lineman I got was extremely knowledgeable, he traced the line all over my neighborhood until the found the "bridge tap".

 

Then, after restarting my modem, he went back and replaced a couple of old lines and returned with the news that I should have a solid connection now. This I verified with a Speed Test.

 

I can't get over the quality people working for AT&T!!!  

 

Two years ago I had problems with my DSL. The guy that showed up quickly found the problem. The outside box was new when we built this house over 30 yrs ago. He replaced it with a brand new one with built in phone filters for the entire house. end of problems.   Fantastico!!! Viva AT&T!!! 

Message 9 of 27 (2,283 Views)
Master

Re: Compliments

Glad you've ended up with a great tech who did your install and an excellent lineman who came back to thoroughly fix your line problems.

 

I've also had some excellent techs who did my install and have fixed my services/replaced equipment. Smiley Happy

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 10 of 27 (2,263 Views)
Expert

Re: Compliments

Welcome to Uverse, enjoy.

Message 11 of 27 (2,091 Views)
Guru

Re: Compliments

I finally got 2 techs puting there Heads together and figuring out and resolving my issues Looks like I'm good for the long haul now.

Message 12 of 27 (2,084 Views)
Contributor

Re: Compliments

Wanted to say thank you to the technicians in Lubbock TX for the prompt solution to my problems - called around noon today and by 2 PM everything was up and running. I used to be a Dishnetwork customer and the service I am receiving from ATT is 100 times better then Dishnetwork.

I am glad I switched - keep up the good work

 

Message 13 of 27 (2,072 Views)
Expert

Re: Compliments

Glad you're happy with your choice.  Any questions, just ask. Smiley Happy


morninggirl65 wrote:

Wanted to say thank you to the technicians in Lubbock TX for the prompt solution to my problems - called around noon today and by 2 PM everything was up and running. I used to be a Dishnetwork customer and the service I am receiving from ATT is 100 times better then Dishnetwork.

I am glad I switched - keep up the good work

 




Message 14 of 27 (2,069 Views)
Expert

Re: Compliments

Welcome to Uverse.

Message 15 of 27 (2,066 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.