Helpful Links

Complete & utter dissatisfaction. Change t's to s's


Complete & utter dissatisfaction. Change t's to s's

I don't know how much more of a nightmare I need to go through with AT&T but I have SERIOUSLY had it. First off I called two weeks ago to see why DSL bill wrong. Told by rep can't do anything about it because discontinuing DSL but could get me Uverse with better speed low cost no activation or modem fees. I of course agreed. When modem arrives wait to 10:30 pm on day of activation. Doesn't work. Called customer service twice and spend over an hour on phone. Problem can't be resolved tech has to come. So no Internet over the weekend. Rep states give me $15 credit. Appt for Monday 8-12. I wait until 2:30. NO Rep! I have to call back to schedule appt AT&T did not keep. So another day without Internet. The problem? AT&T failed to switch my service on. Now I get bill and what do I see! I see a charge of $100 for modem, $50 activation fee, and charge of service starting on the 21st not 25th when actually got service without $15 credit anywhere. When I signed up I was told I had 30 day trial. This is probably a lie too. Do you think I should stay with you? Would you stay with a company that treated you this way? I have been a loyal AT&T Internet user for 3 years. Plus cell user. This is all going to change. I want some true service and I want it in writing so I don't get lied to anymore. Comcast offers me better speed and lower price. Should I give me my money? Probably less of a headache. I don't know what is wrong with the Internet service people but you need to get it together.
Message 1 of 3

Re: Complete & utter dissatisfaction. Change t's to s's

Contact ATT Customer Care here:

Send them a private message, on this link, and they should be able to give the help needed to solve your internet/billing problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink



Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 2 of 3
Community Support

Re: Complete & utter dissatisfaction. Change t's to s's

Hi jeonifer,


I just wanted to check in and let you know that we received your private message. Thank you for sending it our direction, and we would be happy to help. One of our managers will be reaching out to you soon.




Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
Follow us on: Twitter @ATTCares and @DIRECTVService
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
Share this topic

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support