Today I found out (when my kids called me from a strange number) that yesterday the tech set us up with a new number. After 65 minutes and 3 people on the phone I was told it would be next Wednesday before I could have my old number. I was NEVER told this and furthermore no one gave us the new number. I asked to speak with a supervisor. Instead I was forwarded to a "this number is no longer in service" I called back. The new guy stated he was sorry and that was why they gather call back numbers which he verified 2 times. Of course when trying to research if an earlier time was possible he also disconnected me. Now I can no longer see straight and I am not calling again. I will be disconnecting within my 30 day trial unless someone can give me a really good reason to stay. It should NOT be this hard to try to do business with a company. (this on the heels of installation issues yesterday.) Two major issues in 24 hours does not make me feel good about Uverse AT ALL. If I had not been a loyal cell phone user I would not have even tried Uverse. It is appearing to be a major mistake.
Re: Complaint and I am tired of being disconnected
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