12-10-2013 1:13 PM
I recently moved a receiver from room A to room B. In room A, the receiver was hooked up via coax from the wall, then HDMI to the tv. In room B, I hooked up the receiver via an ethernet from the modem, and then a different HDMI cord to the tv.
The next day, I moved the box from room B back to room A, and hooked it up how it was previously hooked up (coax), and now the box won't work. It turns on fine, but all I see is a blue screen with white letters saying "ATT Uverse" and a spinning circle on the bottom right. I've tried resetting the modem, the main DVR receiver, and my receiver all to no avail.
Does anyone know how I can fix this? Thanks.
12-10-2013 1:23 PM
12-10-2013 1:26 PM
There is a solid green link light.
How do I perform a factory reset? I unplugged the receiver for about 10 minutes, then tried again, and it still didn't work.
12-10-2013 1:42 PM - edited 12-10-2013 1:47 PM
ugadawgs311 - Are you sure you connected to the correct COAX connector? Maybe you used the one that goes to the TV. MT suggested that, but, you did not acknowledge.
I have moved STBs without making any resets. Look for a red button on the RG to do a factory reset. Probably can do it from the GUI, but you need to enter the password.
Did you retry the cat5 connection. Maybe the center wire on the COAX is not inserting.
12-10-2013 1:44 PM
The only coax cable used is one that comes from the wall; I connect the receiver to the TV via HDMI.
I read elswhere that I'll need to hold the power, OK, and down button to perform a factory reset. Is that correct?
12-10-2013 1:52 PM
12-10-2013 1:52 PM
12-10-2013 1:55 PM
I plugged the coax into the "To Wall" connector on the back of the receiver.
I'll try a factory reset (holding the power + OK + down arrow buttons all at once) when I get home. For whatever reason, I think when I unplugged the coax, then hooked the receiver up via ethernet, something got screwed up with the box.
12-10-2013 4:47 PM - edited 12-10-2013 5:10 PM
Factory reset didn't work (although I'm not sure I even did that right).
When I got home today, I turned on the TV and there was error message 1001... something about HDMI not being supported.
However, sometimes I see that message, sometimes I don't. Other times it will eventually just say that Uverse is unavailable at this time, and my only option is to select "Quit Client."
I tried unplugging the TV, and that didn't work either.
12-10-2013 5:20 PM
Try unplugging the HDMI cable from the receiver then reset the receiver. Wait 5 minutes and plug the HDMI cable back in and see what happens.
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12-10-2013 5:22 PM
I tried this and it did not work. When the power button flashes green, that means the receiver is resetting, correct? It does that for a minute or so, then turns solid.
12-10-2013 5:51 PM
12-10-2013 5:59 PM
I checked all coaxial connections, and they're all fine. I have reset the RG using the red button on the back; is that sufficient enough, or is there some way to "hard" reset it?
I read somewhere that when I coaxial cable is unplugged from the receiver, ATT automatically kills the signal going to the cable. Is that true? If so, then that may be the issue. I unplugged the coaxial from the receiver for a day or so, and not it won't work anymore.
12-10-2013 6:22 PM
12-10-2013 6:25 PM
Yes, I unplugged and replugged the coaxial many times now. I tried a new HDMI cable, and that didn't work either. Really don't know what else it could be.
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