07-20-2013 5:33 PM
Hi, I recently canceled my U-verse service because I moved to an apartment complex that is wired for another provider. When I called to cancel my service, the representative informed me that did not have any equipment to return; that I probably paid for it in the beginning. I asked for carification, and was told that I could keep the equipment or throw it away, my choice. My choice was to throw the device away because I had no use for it.
Now, I'm receiving calls and invoices charging me $150 for the Gateway that I've already thrown out. I have called and explained to a representative and was pretty much told "too bad". Who else can I speak to about this? Aren't the calls recorded or somehow documented?
07-20-2013 5:46 PM
07-23-2013 3:30 PM
Is the fact that an AT&T employee told me I could throw it away irrelevant?
Did you pay for the gateway when you originally had the service installed?
07-30-2013 7:44 PM
08-02-2013 6:40 AM
I'm sorry you're having issues. You're absolutely right, you shouldn't be responsible if someone else made a mistake! Let our team take a look and see if we can help. Our managers are amazing and you can get in contact with one of them by sending us a private message by clicking here. Please include your name, phone number and the best time you can be reached and we'll cal you withing next 2 business days.
Please let me know if you any other questions.
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