Back in April I purchased a condo and shortly after I signed up for UVerse. I later received an email telling me there was a problem and I had to call customer service. The guy I talked to told me that I there was already service to this address. I told him that I had just moved to that address and that it was probably the people that lived there before me. He told me that I needed to contact them and tell them to cancel their service. I don't know the people and have no idea how to contact them and that shouldn't be my responsibility anyways. So I signed up for Comcast.
Now I have looked on Uverse's website again and their prices are lower than Comcast, so I would like to switch. But when it asks for my address it says that there is still service here. Is there anything that can be done?
jason040888 - So, if the previous service is still active, the boxes must still be there, Just go ahead & use them. No, that would not be ethical. Forget I suggested that. If the boxes were not returned someone is going to be owing big bucks.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I understand you are having a hard time getting U-verse service at your new location and I apologize about this. I can help you investigate the account blocking your address and verify if it is accurately showing active services in our systems. I have sent you a private message to gather specific details and assist you further.
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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