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Posted Sep 29, 2013
2:21:24 PM
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Cannot get uverse

Ive lived in my house now for about 3 years.  When I first moved in I was told uverse was not available and to leave an email address and they would notify me when it is available.  I ended up getting the local tv and internet from a crappy provider.  I started looking into uverse again since we loved it when we had it before we moved here.  Again, it shows my address is not available.  I did some reserach and found out all the neighbors who surround my house (less than 10 feet away in each direction) all have uverse.  Ive tried calling several times but I keep getting the same "leave your email and we will notify you when its available" response.  Ive also valled a number at ATT and they are "looking into it".  However everytime I call to check on it, they tell me nothing has been looked into yet.  How do I get this problem addressed?

Ive lived in my house now for about 3 years.  When I first moved in I was told uverse was not available and to leave an email address and they would notify me when it is available.  I ended up getting the local tv and internet from a crappy provider.  I started looking into uverse again since we loved it when we had it before we moved here.  Again, it shows my address is not available.  I did some reserach and found out all the neighbors who surround my house (less than 10 feet away in each direction) all have uverse.  Ive tried calling several times but I keep getting the same "leave your email and we will notify you when its available" response.  Ive also valled a number at ATT and they are "looking into it".  However everytime I call to check on it, they tell me nothing has been looked into yet.  How do I get this problem addressed?

Cannot get uverse

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Sep 29, 2013 2:43:18 PM
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ACE - Expert

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your getting Uverse problems. They are available M-F 8am-11pm EST, response can take up to 2 business days.

This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your getting Uverse problems. They are available M-F 8am-11pm EST, response can take up to 2 business days.

This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot get uverse

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Sep 29, 2013 3:41:34 PM
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ACE - Master

This might get you a faster response:

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

This might get you a faster response:

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot get uverse

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Sep 30, 2013 5:59:01 AM
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Employee

Hello CHayes1126,

 

I'm sorry about the difficulty you are having to get U-verse service at your location while your neighbors have it available. I can help you verify if what you were told is accurate. I have sent you a private message to assist you further.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello CHayes1126,

 

I'm sorry about the difficulty you are having to get U-verse service at your location while your neighbors have it available. I can help you verify if what you were told is accurate. I have sent you a private message to assist you further.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot get uverse

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Oct 3, 2013 8:27:44 PM
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Professor

It would be nice if Uverse was available everywhere. I guess Texas is the only place where you can choose between Fios or Uverse. Reminds me of when some states either had POWERBALL or Mega Millions. Now they have both.

It would be nice if Uverse was available everywhere. I guess Texas is the only place where you can choose between Fios or Uverse. Reminds me of when some states either had POWERBALL or Mega Millions. Now they have both.

Re: Cannot get uverse

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Oct 3, 2013 9:56:48 PM
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Employee
Texas is not only state...
Bell Atlantic, 1984, merge with another baby bell NYNEX (1997) kept Bell Atlantic name, another merger with GTE in 2000 produced VERIZON.
Verizon FiOS is currently available in many states and is continuously expanding. Verizon hopes to expand the FiOS internet service to all 28 states where verizon currently provides landline telephone services.

The 16 states which the FiOS internet service now occupies are California, Connecticut, Delaware, Florida, Indiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia and Washington. Many more states may have FiOS internet services available as time progresses.

ATT Inc is SBC 1984, baby bell acquired Pacific Telesis (1997), Amertech (1999), ATT Corp (2005) and Bell South (2006)
22 States, Connecticut, Alabama, Florida, N. Carolina, S Carolina, Georgia, Kentucky, Tennessee, Louisiana, Mississippi, Texas, Arkansas, Kansas, Missouri, Oklahoma, Ohio, Indiana,Illinois, Michigan, Wisconsin, California, Nevada.

Shared states,but i do not believe compete in same market...California, Connecticut, Florida, Indiana, Texas.
Texas is not only state...
Bell Atlantic, 1984, merge with another baby bell NYNEX (1997) kept Bell Atlantic name, another merger with GTE in 2000 produced VERIZON.
Verizon FiOS is currently available in many states and is continuously expanding. Verizon hopes to expand the FiOS internet service to all 28 states where verizon currently provides landline telephone services.

The 16 states which the FiOS internet service now occupies are California, Connecticut, Delaware, Florida, Indiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia and Washington. Many more states may have FiOS internet services available as time progresses.

ATT Inc is SBC 1984, baby bell acquired Pacific Telesis (1997), Amertech (1999), ATT Corp (2005) and Bell South (2006)
22 States, Connecticut, Alabama, Florida, N. Carolina, S Carolina, Georgia, Kentucky, Tennessee, Louisiana, Mississippi, Texas, Arkansas, Kansas, Missouri, Oklahoma, Ohio, Indiana,Illinois, Michigan, Wisconsin, California, Nevada.

Shared states,but i do not believe compete in same market...California, Connecticut, Florida, Indiana, Texas.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cannot get uverse

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Oct 4, 2013 3:32:29 AM
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ACE - Master

NorthLineTony wrote:

It would be nice if Uverse was available everywhere. I guess Texas is the only place where you can choose between Fios or Uverse. Reminds me of when some states either had POWERBALL or Mega Millions. Now they have both.


While we have both FiOS and UVerse, they aren't in the same areas/neighborhoods, it will be one or the other.  At least that's the way it is in DFW. In Plano, where I first lived when I moved here in 2007, FiOS was on one side of the street and UVerse was on the other.  Granted it was a major road but still....

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

NorthLineTony wrote:

It would be nice if Uverse was available everywhere. I guess Texas is the only place where you can choose between Fios or Uverse. Reminds me of when some states either had POWERBALL or Mega Millions. Now they have both.


While we have both FiOS and UVerse, they aren't in the same areas/neighborhoods, it will be one or the other.  At least that's the way it is in DFW. In Plano, where I first lived when I moved here in 2007, FiOS was on one side of the street and UVerse was on the other.  Granted it was a major road but still....

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot get uverse

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Oct 4, 2013 6:14:05 AM
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ACE - Master
Edited by skeeterintexas on Oct 4, 2013 at 6:15:16 AM

oufanindallas wrote:

NorthLineTony wrote:

It would be nice if Uverse was available everywhere. I guess Texas is the only place where you can choose between Fios or Uverse. Reminds me of when some states either had POWERBALL or Mega Millions. Now they have both.


While we have both FiOS and UVerse, they aren't in the same areas/neighborhoods, it will be one or the other.  At least that's the way it is in DFW. In Plano, where I first lived when I moved here in 2007, FiOS was on one side of the street and UVerse was on the other.  Granted it was a major road but still....


 DD#1 lives in Sachse and it's either TW or Fios.  In Mesquite & Richardson (2 other neighborhoods I'm familiar with) it's either TW or Uverse. 

 

I don't know of any areas (in DFW at least), that you can choose between Fios AND Uverse.


oufanindallas wrote:

NorthLineTony wrote:

It would be nice if Uverse was available everywhere. I guess Texas is the only place where you can choose between Fios or Uverse. Reminds me of when some states either had POWERBALL or Mega Millions. Now they have both.


While we have both FiOS and UVerse, they aren't in the same areas/neighborhoods, it will be one or the other.  At least that's the way it is in DFW. In Plano, where I first lived when I moved here in 2007, FiOS was on one side of the street and UVerse was on the other.  Granted it was a major road but still....


 DD#1 lives in Sachse and it's either TW or Fios.  In Mesquite & Richardson (2 other neighborhoods I'm familiar with) it's either TW or Uverse. 

 

I don't know of any areas (in DFW at least), that you can choose between Fios AND Uverse.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot get uverse

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Oct 4, 2013 6:56:45 AM
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ACE - Master

Where I lived in Plano they had both, just not in the same neighborhoods.  Little Elm, where I currently live it's UVerse, Grande Communications or TWC.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Where I lived in Plano they had both, just not in the same neighborhoods.  Little Elm, where I currently live it's UVerse, Grande Communications or TWC.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot get uverse

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