12-06-2013 7:47 AM
I recently ordered and have set up new Uverse Internet service. I followed the instructions and set up the modem / router and I am able to connect wirelessly to the router with several devices to include iPhones, a samsung tablet and even another windows 8 computer. However, my Acer laptop will not connect. When attempting to connect I do the following:
1. Settings : network : and under WIFI I choose the AT&T router.
2. The box that says "connect automatically is checked" and I click "Connect"
3. I enter the network security key and I am given the option of turning on sharing between devices or not (I have tride it both ways.
4. First it says "verifying and connecting" and then It says "cannot connect to the network"
I have called Uverse support and they walked me through reseting the modem and that was not successful. Does anyone have any ideas?
Thanks in advance
12-06-2013 7:54 AM
12-06-2013 8:34 AM
12-06-2013 9:23 AM
Thank you. I turned security off and it no longer asks for the network key, but it still does not connect.
12-06-2013 9:29 AM
12-06-2013 9:37 AM
An ethernet connection works, but wont work for how I use this computer. I use it to stream TV in a room with no phone connection.
12-06-2013 9:53 AM
12-06-2013 10:04 AM
I have two wireless networks. I have a cable modem connected to the coax and a wireless router to that, this computer works fine on that network. I was planning on disconnecting the Charter internet when I got this working, but now I'm not so sure.
12-06-2013 10:16 AM
12-06-2013 10:28 AM
Good idea, I just tried it though, still won't connect.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!