Cancelled Uverse after two days of Service, still getting billed

Contributor

Cancelled Uverse after two days of Service, still getting billed

We signed up for the uverse service after a hard sale from a rep.  Got the service installed only to discover that the speed that was avaliable in my area was slower than dial up.  We had the service for two days then cancelled the service and returned the free!! modem back.  This all happened in September.  We continually keep getting billed for the service, although we cancelled well within the 30 day grace period.  After multiple calls every single month to ATT, we were told today that no equipment has been recieved although we have emails saying that it was recieved..  Also reps keep promising us that the service was cancelled and they are removing the charge, but every single month we keep getting billed for a service that was a) not what we were orignally told and b) cancelled way within the cancellation period.  This is very frustrating, calls to customer service are apparantly not working.  I'm a very frustrated customer right now and will cancell all of my ATT services that I currently have if this isn't handled very soon!

Message 1 of 5
ACE - Expert

Re: Cancelled Uverse after two days of Service, still getting billed

Please click this AT&T logoCustomer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

 

Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Highlighted
Employee

Re: Cancelled Uverse after two days of Service, still getting billed

Cancelled within 30 days, returned equipment.....are still responsible for any installation, activation charges plus prorated days of useage before canceling.

From terms of service agreement.... http://www.att.com/u-verse/att-terms-of-service.jsp

30-Day Money-Back Guarantee Smiley Surprisedffer ends 1/25/14. Must cancel all AT&T U-verse services within 30days from service activation. Adjustment provided for monthly recurring charges only. Customer is responsible for all additional charges including but not limited to installation, On Demand, Pay Per View, international calls, other pay-per-use features, non-returned equipment charges, and any other one-time fees.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5
Contributor

Re: Cancelled Uverse after two days of Service, still getting billed

How about you call them to cancel service, schedule another provider to come out and install, get an email saying that you just resigned for another year contract and thank you. This happened every time we called to cancel. Call, email saying thank you for resigning a new contract.

 

One tech support person said that is a boilerplate email. Ends up, we're still getting billed....Nice way to do business!

 

Message 4 of 5
ACE - Expert

Re: Cancelled Uverse after two days of Service, still getting billed

@redw0lf   Contact ATT Customer Care on the link in my signature below..

Send them a Private Message, on this link, and they should be able to give the help needed to solve your cancelling problems. They are available M-F 8am-11pm Eastern time (also around on weekends) FB Twitter Social Media Managers anytime (using email stead of PM), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done and gone above and beyond for me. They can do more than any phone rep and stick w/it till it's done.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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