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Posted Aug 27, 2014
4:03:29 PM
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Can not get service at my location

It's been 3 months since I have moved, and I still cannot get internet here.

The previous tennant had DSL.

 

Everytime I call it, it's a different story:

First they said it was "capped" 

>escalation

Then they said there wasn't enough ports

Called in again, and this time they said they won't add us to the network, since they don't want to slow down others on the DSL

>escalation

Called in again and they said that our "port" was given away, even though we called to get it uncapped

>escalation

 

Called in again, actually got someone who knew what they were talking about, and he said that someone on our road had U-verse, and not just DSL.

I pulled up google maps and he looked on his maps and pointed out where it was, less than 200 yards from my house.

Walked on over to where he said to look, and sure enough, a drop cable (checked the numbers on the cable to confirm it was a drop cable, specifically for U-verse)

He said we were too far from there, and that he could send a report to the builders saying that we request U-verse. This was a month ago.

 

What can I do to get U-verse, or even DSL for that matter?

 

Just started college and I really need internet. I'm currently tethering to my phone now for the meantime.

 

 

It's been 3 months since I have moved, and I still cannot get internet here.

The previous tennant had DSL.

 

Everytime I call it, it's a different story:

First they said it was "capped" 

>escalation

Then they said there wasn't enough ports

Called in again, and this time they said they won't add us to the network, since they don't want to slow down others on the DSL

>escalation

Called in again and they said that our "port" was given away, even though we called to get it uncapped

>escalation

 

Called in again, actually got someone who knew what they were talking about, and he said that someone on our road had U-verse, and not just DSL.

I pulled up google maps and he looked on his maps and pointed out where it was, less than 200 yards from my house.

Walked on over to where he said to look, and sure enough, a drop cable (checked the numbers on the cable to confirm it was a drop cable, specifically for U-verse)

He said we were too far from there, and that he could send a report to the builders saying that we request U-verse. This was a month ago.

 

What can I do to get U-verse, or even DSL for that matter?

 

Just started college and I really need internet. I'm currently tethering to my phone now for the meantime.

 

 

Can not get service at my location

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Aug 27, 2014 6:16:50 PM
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Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can not get service at my location

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Aug 28, 2014 10:05:34 AM
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Okay, I sent a message to them.

Okay, I sent a message to them.

Re: Can not get service at my location

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